Ratings based on 36 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
First time here in Puerto Montt and I was anxious about where to stay. Once I saw there was a Courtyard by Marriott, I was relieved. It’s a nice property and my room overlooks the town with a view of the Pacific Ocean. It is clean and to be honest one of the nicest Courtyards I have visited. After a rather stressful series of business meetings in Santiago, this has been perfect.
Comment from Hotel Management
14 May 2024 by Félix Vera Jefe servicio al huésped , Hotel Management
Dear Erika, On behalf of the entire hotel team, I want to thank you for sharing your experience with us.We are glad to hear positive comments. Your comments have been shared with our entire team as a way of celebrating the excellent experiences we have offered our guests. Once again, I thank you for taking the time to share your comments.We look forward to welcoming you back soon.Best regards
by A verified traveler
Posted 24 Feb 2024
beautiful hotel and the staff was very friendly. Love it
Comment from Hotel Management
29 Mar 2024 by Félix Vera Jefe servicio al huésped , Hotel Management
Dear Ricardo, Thank you for sharing your experience with us We have forwarded your comments to our team Best regards
by A verified traveler
Posted 15 Feb 2024 on Wotif
It is the Marriott which makes it luxury. Comfy bed and large room. The breakfast is unreal
Comment from Hotel Management
29 Mar 2024 by Félix Vera Jefe servicio al huésped , Hotel Management
Dear Liz, Thank you for sharing your experience with usWe are pleased with your comments, we have shared them with our entire team. We hope you arrived safely at your destination Best regards
by A verified traveler
Posted 12 Feb 2024
Good hotel
Comment from Hotel Management
29 Mar 2024 by Félix Vera Jefe servicio al huésped , Hotel Management
Dear Gary, Thank you for sharing your experience with usWe hope you arrived safely at your destination Best regards
by A verified traveler
Posted 2 Feb 2024 on Hotels
Comment from Hotel Management
29 Mar 2024 by Félix Vera Jefe servicio al huésped , Hotel Management
Estimado Stan, Gracias por compartir su experiencia con nosotros Esperamos haya llegado bien a su destino Saludos cordiales
by A verified traveler
Posted 24 Jan 2024 on Hotels
by A verified traveler
Posted 23 Nov 2023
Able to use microwave at the mini snack corner in the lobby... awesome
Comment from Hotel Management
24 Nov 2023 by Félix Vera Jefe servicio al huésped , Hotel Management
Dear Silvia, Thank you for taking the time to share your experience We are glad to know that we made your stay pleasant, your comments help us to improve more and more. We hope you arrived safely to your destination
by A verified traveler
Posted 13 Nov 2023
clean, friendly staff
Comment from Hotel Management
14 Nov 2023 by Félix Vera Jefe servicio al huésped , Hotel Management
Gracias por compartir su experiencia con nosotrosEsperamos pronto tenerlo devuelta con nosotros Saludos cordiales
by A verified traveler
Posted 4 Nov 2023
Cool
Comment from Hotel Management
5 Nov 2023 by Félix Vera Jefe servicio al huésped , Hotel Management
Gracias por compartir su experiencia Esperamos haya llegado bien a sus destino Saludos cordiales
by A verified traveler
Below my expectations for a Marriott hotel
Posted 22 Oct 2023 on HotelsGood breakfast and neighborhood.
Room was not ready when I checked in at 22:00 even having done reservation some hours earlier. Had to wait for the room to be prepared.
Tried dinner at the restaurant which seems to be understaffed. Most tables were still full with plates from previous guests. Food was ok. From 2 elevators, only one was working intermittently and had to wait several times until it started working.
They told me there should be 2 complimentary coffee capsules in the room, but when I arrived they were already used by previous guest and weren’t refilled. I asked at the reception and they did not have any coffee capsules to replace so they offered me a coffee from the machine near there.
I believe this hotel is not at the Marriott quality level yet.
Comment from Hotel Management
26 Oct 2023 by Félix Vera Jefe servicio al huésped , Hotel Management
Dear , Thank you for taking the time to let us know about your experience during your stay with us. Your experience at our hotel was below our standards. Providing the highest level of hospitality is our number one priority and we sincerely apologize for not meeting your expectations. We have shared your feedback with our leadership team to ensure that the necessary guidelines are implemented and reviewed to prevent a recurrence in the future.We hope you will stay with us again when your travels bring you back to the area.Best regards
