Ratings based on 64 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
5.0 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Corcovado park
Comment from Hotel Management
10 May 2024 by Diego Oviedo, Hotel Management
Hola Nissim,Thank you for taking the time to rate our hotel. We're thrilled to have been able to host you and look forward to welcoming you back again soon. Muchas Gracias, Diego OviedoGeneral Manager
by A verified traveler
Posted 29 Mar 2024
We had a wonderful experience at Botanika.
Comment from Hotel Management
3 Apr 2024 by Diego Oviedo, Hotel Management
Hola Karen,Thank you for this wonderful review! We are thrilled to hear that your stay with us was nothing short of fabulous. It was a pleasure welcoming you and we hope to create more memories together in the future. Muchas Gracias, Diego OviedoGeneral Manager
by A verified traveler
Posted 17 Mar 2024
The hotel is a jewel in the middle of beautiful scenery
Comment from Hotel Management
21 Mar 2024 by Diego Oviedo, Hotel Management
Hola Robert,Thank you for your enchanting words! We're thrilled to be considered a jewel nestled in the midst of such breathtaking scenery. Your appreciation means the world to us, and we're delighted that you found our resort to be a special gem in the heart of beauty. We look forward to welcoming you back for more memorable moments.Muchas Gracias,Diego OviedoGeneral Manager
by A verified traveler
Posted 15 Mar 2024
Great property. Would have liked more local landscaping.
Comment from Hotel Management
21 Mar 2024 by Diego Oviedo, Hotel Management
Hola Susan,Thank you for sharing your feedback about your recent stay. We're delighted that you enjoyed our lush green paradise. Your input regarding local landscaping is valuable to us, and we appreciate your suggestion. Rest assured, we continuously strive to enhance the local experience and will take your comments into consideration for future improvements. We hope to welcome you back soon for another enjoyable stay.Muchas Gracias,Diego OviedoGeneral Manager
by A verified traveler
Posted 1 Mar 2024
The hot tub was not hot. The hotel was nice what i expect from a HILTON but the activities were overpriced for what was offered. There was not much to do in the area unless it was booked through the hotel which was overprized. The staff was nice and the hotel was clean and modern what i would expect. The food at the bar was not good at all only the dinning room option was.
Comment from Hotel Management
19 Mar 2024 by Diego Oviedo General Manager, Hotel Management
Hola Edny,Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel to be nice and in line with your expectations of Hilton standards. We appreciate your kind words about our clean and modern accommodations, as well as our friendly staff. We're sorry to learn that the hot tub temperature did not meet your expectations, and we'll certainly look into that. We also value your input on the activities and dining options, and we'll use this information to enhance our offerings. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an even more enjoyable experience.
by A verified traveler
Posted 13 Feb 2024
Simply amazing. I couldn’t have asked for a nicer place.
Comment from Hotel Management
19 Feb 2024 by Diego Oviedo General Manager, Hotel Management
Hola Guest,Thank you for the short yet amazing review! We are thrilled to hear that your time here has been nothing short of amazing and that you returned home with many cherished memories. Should your travels ever bring you back to the shores of our lush green paradise, we would love to host you again!
by A verified traveler
Lovely new hotel and grounds
Posted 9 Feb 2024 on HotelsLovely new hotel with gorgeous gardens and grounds. Large standard rooms. Enjoyed the complimentary boat trip to the beach and beach club.
Comment from Hotel Management
13 Feb 2024 by Diego Oviedo General Manager, Hotel Management
Hola David,Thank you for this wonderful review! We're thrilled to hear you enjoyed the charm of our lovely new resort, surrounded by gorgeous gardens and expansive grounds. Our goal is to provide a delightful experience, and we're glad to know you found our large standard rooms to your liking. It's fantastic that you took advantage of the complimentary boat trip to the beach and beach club – we believe a touch of paradise adds that extra sparkle to your stay! We look forward to welcoming you back for more enjoyable moments.
by A verified traveler
Posted 9 Feb 2024 on Hotels
Comment from Hotel Management
13 Feb 2024 by Diego Oviedo General Manager, Hotel Management
Hola Anita,Thank you for this 5-star review! We're thrilled to have provided you with an amazing experience. Your support means the world to us. We hope to have the pleasure of welcoming you back again soon for another fantastic experience.
by A verified traveler
Posted 22 Jan 2024
Property rules would not allow that I be picked up at the pier for fishing day. And there was another issue to stupid to recite here. Not great customer service.
Comment from Hotel Management
28 Jan 2024 by Diego Oviedo General Manager, Hotel Management
Hola Jack,Thank you for this candid feedback. Although we regret to hear that some aspects of your stay were less than awesome, we’re still delighted to know that you could have an incredible experience here thanks to our thoughtful amenities and lovely staff. We look forward to welcoming you back again in the future for a much-improved stay!
by A verified traveler
Posted 12 Jan 2024
Property is very clean and convenient for beach goers. Defintely will be staying again when in the area.
Comment from Hotel Management
23 Jan 2024 by Diego Oviedo, Hotel Management
Hola Alton,Thank you for taking the time to share your positive experience! We're thrilled to hear that you found our resort clean and convenient, especially for beach enthusiasts. It's fantastic to know that you had a great experience, and we look forward to welcoming you back when you're in the area.Muchas Gracias,Diego OviedoGeneral Manager
