Ratings based on 569 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Taylors
Posted 17 Jun 2024
Excellent staff , close to downtown and easy to navigate. Food was great. They were very accommodating , especially with our late check out
Comment from Hotel Management
17 Jun 2024 by Gabriela Rambo - Guest service, Hotel Management
Thank you for sharing your positive experience at Panoramic Grand Hotel, Robin. It's great to hear that you found the staff to be excellent and accommodating. Their proximity to downtown and ease of navigation are definitely plus points. It's good to know that the food met your expectations and that we were flexible with a late check-out. Your feedback is very important to us.
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
27 May 2024 by Gabriela Rambo - Guest service, Hotel Management
¡Gracias por la calificación de 5 estrellas! Nos alegra saber que tu experiencia fue excelente. Estamos comprometidos en brindar el mejor servicio posible y crear momentos memorables para nuestros huéspedes. ¡Esperamos verte de nuevo en el futuro para seguir superando tus expectativas! ¡Gracias por tu preferencia y confianza en nuestro hotel!
by A verified traveler
Posted 24 May 2024
Great service, well maintained, great view.
Comment from Hotel Management
27 May 2024 by Gabriela Rambo - Guest service, Hotel Management
Thank you very much for your kind words. It is wonderful that you had a great experience staying at PANORAMIC GRAND. It will be an honor to have you visit us again in the future.
by A verified traveler
Posted 17 May 2024
I have never experienced such attentive and accommodating staff before staying at Panoramic Grand. The restaurant staff made special accomodations gor my wife's diet without having to ask each time. I wouldn't ever expect this, but it definitely shows their level of service.
They made sure we had some breakfast and transportation for an early flight.The grounds are beautifully maintained.
Comment from Hotel Management
19 May 2024 by Gabriela Rambo - Guest service, Hotel Management
Thank you for your kind words and for taking the time to share your comments with us! On behalf of the entire Panoramic Grand team, I am pleased to hear that your stay with us was so pleasant and memorable. We take great pride in receiving compliments on the attention and service of our staff, as well as the dedication shown in accommodating your wife's special needs. The satisfaction of our guests is our top priority, and we strive to exceed their expectations in every detail.The comfort and convenience of our guests are paramount to us, and it is a pleasure to be able to contribute to a smooth experience during your stay.We appreciate your kind words about our gardens. We take great care to keep our facilities impeccable and beautiful so that our guests can enjoy a peaceful and relaxing environment during their visit.We hope to have the privilege of welcoming you again in the future and continue to exceed your expectations, thank you for choosing Panoramic Grand for an unforgettable experience in the city of waterfalls!Kind Regards,
by A verified traveler from Orlando
Posted 7 May 2024
Comment from Hotel Management
12 Jun 2024 by Gabriela Rambo - Guest service, Hotel Management
¡Gracias por la calificación de 5 estrellas! Nos alegra saber que tu experiencia fue excelente. Estamos comprometidos en brindar el mejor servicio posible y crear momentos memorables para nuestros huéspedes. ¡Esperamos verte de nuevo en el futuro para seguir superando tus expectativas!
by A verified traveler
Posted 5 Apr 2024
Beautiful location with stunning view. Pool is very nice. The interior of the hotel needs updating.
Comment from Hotel Management
24 Apr 2024 by Gabriela Rambo - Guest service, Hotel Management
Thank you for sharing your feedback about your stay at the hotel. Your comments about the property needing a little uplift have been duly noted, and we strive to continuously improve our facilities to provide the best experience for our guests. We look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing our hotel and for taking the time to share your experience!
by A verified traveler
Posted 1 Apr 2024
Stayed for 2 nights. The hotel was in a great location, very convenient and walkable to restaurants on the main strip. The breakfast was average and hotel was a little dated but the pool area was nice with beautiful view and sunset. Hotel staff were nice and helpful!
Comment from Hotel Management
25 Apr 2024 by Gabriela Rambo - Guest service, Hotel Management
We sincerely appreciate your feedback from your 2-night stay at our hotel. We are thrilled to hear that you enjoyed our fantastic location, making it easy for you to access the nearby restaurants on the main strip. Your comments about the breakfast and the hotel's appearance have been duly noted. However, we are delighted that you were able to relax and appreciate the lovely pool area with its beautiful view and sunset. Our team is so pleased that our staff could provide you with a friendly and helpful service. Your feedback is incredibly valuable to us as we continuously strive to enhance our guests' experience. Thank you for choosing to stay with us!
by A verified traveler
Posted 16 Mar 2024
I didn’t like this property. Other than the pool.
Comment from Hotel Management
24 Apr 2024 by Gabriela Rambo - Guest service, Hotel Management
Thank you for your review! I'm sorry to hear that you didn't like us, we strive to continuously improve our facilities to provide the best experience for our guests. We look forward to welcoming you back for another stay in the future. Thank you for choosing our hotel and for taking the time to share your experience!
by A verified traveler
Posted 10 Mar 2024 on Hotels
Comment from Hotel Management
24 Apr 2024 by Gabriela Rambo - Guest service, Hotel Management
Thank you for your rating! Your satisfaction is our greatest reward. We look forward to welcoming you again in the near future, thank you for your preference and trust!
by A verified traveler
Posted 8 Mar 2024
Nice hotel in general. By the river with a beautiful yard.
Comment from Hotel Management
24 Apr 2024 by Gabriela Rambo - Guest service, Hotel Management
Thank you for your feedback, Ying. It seems like you had a peaceful stay there. Thank you for the comments of the view and beautiful yard. We look foward to welcome you back in the future.
