Ratings based on 71 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jan 2024
Honest review! Could have been three or four stars but owner tried to screw us around.
Travelling with my wife, three-year-old and Mom.
Booked a three bed room, and even called a month earlier to clarify for sure the booking was for a room with three beds and he said yes.
After paying for the room, where he seemed to not know how to use his credit card machine (telling me that he uses the tap function for $1000 transactions)…… and I had to help him by showing him how to insert the card??? Should’ve been the first hint…..
He took us up to the room, opened the door, put some of our luggage in there and showed me the room with two beds…..
I said to him, we are supposed to have three beds, and he responded, and I quote “you can accommodate can’t you”…… and he went on to say it’s not that big of a deal. I couldn’t even believe it….. after he charged us for our triple room price, which was substantially more than the double room.
I said to him, you charged us for a three bed room, that is what we paid for, we will NOT accommodate for you.
After he saw that we would not accommodate his request he showed us the room next to it, which was ready to go and had three beds and was much bigger!
He completely tried to give us the wrong room and resell the more expensive triple room, not cool! It was obvious to us that he had done this to others before and gotten away with it.
Beware of this guy.
by A verified traveler
Posted 13 Aug 2023
The staff is very friendly, even though I could not understand much in spanish, we were able to use Google translate to communicate. The accommodations are really nice for a great price, and all the rooms have a nice view and are walkable to the main street with food and shops.
by A verified traveler
Posted 21 Jul 2023
While we had a great stay at the Royal Galapagos, I would not book on Expedia again with them. Upon arrival they did not have our reservation written in their paper booking system and we had to have the front desk worker call the owner to discuss the problem. Luckily he spoke decent English and we could get to the bottom of it. They had an extra room or we may have been in a really tough situation. Overall, the property is very safe, breakfast was delicious, and it is convenient to everything you will need.
by A verified traveler
Posted 1 Jun 2023
Wonderful staff!
by A verified traveler
Posted 6 May 2023
Definitely wouldn’t book it again and risk being let down on arrival by being told just 1 room available after booking 2, then having to find a room in another hotel.
by A verified traveler
Posted 5 May 2023
The property was near to restaurants and up one end of town. Unfortunately the door to the balcony did not lock, the TV did not work and the wifi kept cutting out. The manager was very helpful and the breakfast was great. Room was clean and comfortable.
by A verified traveler
Posted 3 May 2023
Perfect place to stay
by A verified traveler
Hotel from hell.
Posted 27 Mar 2023 on HotelsUnfortunately it is a building site. I was ill in bed for 3 days. First two day contract angle grinder and gammer noise was on all day. On my complaint second day it was less. On top of the owner left the place unsupervised with the house keeper. She could not speak a word of english. All night corridor extremely bright light was left on. No one on site to address the issue as the house keeper left premises 7 pm. There was no one there till next day 6 am.
by A verified traveler
Take your business elsewhere
Posted 13 Mar 2023 on HotelsThe manager made me move rooms to make room for incoming guests, even though I had booked for more nights. When i tried to decline he told me my other option was to leave and find another property. Very unprofessional. Also, after 3 nights i left a towel on the floor expecting it to be changed and instead they just hung the same towel up. There are lots of choices in San Cristobel. Anything is better than here.
by A verified traveler
Good location. Shame about the management.
Posted 12 Mar 2023 on HotelsMy issue with this place was with the owner/manager. When i checked in he said "You must pay me immediately", which i think he thought was funny, but it came across as agressive and arrogant. I had booked the suite and based on the photos, the room had a hammock in front of the room. He took me to the top floor and there was no hammock and when i asked he said i didn't get one because i was on the top floor. I asked to move to a lower floor to have the hammock which he agreed to, and i did not ask for the difference in fare even though my rate was higher than what I traded for. I decided to stay on San Cristobel longer, so i extended my stay and he made me move rooms because someone had booked the room he had me in and he had to give them my room because they booked it based on the picture. When I said that I had booked a room based on the picture as well but didn't get what i booked and then in actuality paid more for less, he just shrugged like it was not his fault. No customer service skills whatsoever. I stayed for a week and he treated me horribly. I would never return nor recommend this property.
