Ratings based on 30 Verified Reviews
4.5 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Guaynabo
Posted 27 May 2024
The hotel location was great, close to everything. Staff really nice. The breakfast can be better. The rooms are dated, but very clean. Worth the money.
by A verified traveler
Posted 9 May 2024
The hotel is good overall, I’m having issues with their overcharge on my stay for 2 nights. Ask for receipt if you are paying cash.
by A verified traveler
Posted 8 Apr 2024
Excellent service and the rooms
by A verified traveler
Posted 11 Mar 2024
I normally don’t write reviews but now I feel propelled to say something. This hotel appears nice and clean. It is right at the city center. However the staff is not friendly. The girl who worked on the weekend could care less about what you need. When I wanted to leave the key there when I was going for a swim, she refused to take my room key in the reception. When I have WiFi problem in my room, she says it works on her phone and nobody had complained except me therefore she refused to help. The kitchen staff would not serve me when I told them I’m in a hurry to go to a morning program. They would serve everyone else first even though I was the first to arrive the kitchen.
by A verified traveler
Posted 19 Feb 2024
The property lists a hot tub, but the hot tub isn't hot, basically making it a small pool next to the pool.
by A verified traveler
Posted 17 Feb 2024
We stayed at this hotel for 6 nights. The room we had was very large with a separate bedroom which was nice. There was a tv in the bedroom but not in the main room which was strange. Our bedroom faced the street and the streetlight cast a lot of light into our room. The curtains are not adequate to darken the room.
Breakfasts were minimal and the same day after day. Small bowl of fruit, an egg, piece of meat and cheese. Bun was sometimes fresh.
The pool is nice- the hot tub is not hot and the jets didn’t work.
Hotel has a good location-very walkable to restaurants etc.
There is an amphitheatre across the street where events were held almost nightly-very loud and went on until 2 am at times so sleep was difficult. Single pane windows made it seem like there were no windows at all for sound.
Staff was hit and miss. Housekeepers were friendly. Breakfast staff were mostly ok but got the feeling from some that we were a nuisance. The front desk attendant that was there mostly in the afternoons was not pleasant and helpful. When asked for towels, I was told right away and it took over an hour. When I asked for toilet paper I was told maybe tomorrow, as I hadn’t actually run out. I did run out and took the empty roll down-she told me maybe tomorrow. I let her know that was not good enough. She said someone was out buying it and there was none left in the hotel because other guests had asked for it. Anyhow she did end up procuring a roll and delivering it to the room.
by A verified traveler
Great hotel in San Cristobal
Posted 3 Jan 2024 on HotelsConvenient location, spacious rooms, very friendly and helpful staff. I would stay there again.
by A verified traveler
Lovely stay
Posted 31 Dec 2023 on HotelsFriendly, helpful staff. Convenient location near restaurants, shopping and beach. Rooms are large and comfortable.
by A verified traveler from san jose
Posted 24 Jul 2023
You can walk straight from the pier to the hotel. The pool area is really nice, rooms are big, good water pressure and walkable to the Malecon and restaurants.
by A verified traveler from hialeah
Posted 22 Jun 2023
The girls at the kitchen are awesome, hard workers. Every morning this girls bring you breakfast with a smile, you van hear them laugh in the kitchen, make a great environment.
Hotel is super clean (thank for these ladies). Everyone is very fliendly.
