Ratings based on 149 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Property said it had transportation from airport to hotel and we confirmed this transfer 3 times prior to arriving , but we’re still left at the airport without a pick up. We hired a taxi to take us to hotel. Description also said free area shuttle. Yet when I asked about the shuttle to go to the park, I was told they would call us a taxi which we paid for again. Much construction taking place which was fine for us. Location is not in the area of restaurants or conveniently located. It is walkable to stores and eating areas however. No working TV. Staff was very helpful in securing sold out ferry tickets for us to go to Santa Cruz. So happy for that. Also gave us a complimentary bottle of wine and breakfast to go. We preferred Santa Cruz Island over this one as well.
by A verified traveler
Posted 10 May 2024
by A verified traveler
Posted 7 May 2024
Excellent breakfast on the top floor with an amazing view.
Comment from Hotel Management
7 May 2024 by Harry and Lucrecia , Hotel Management
We thank you very much for staying with us and for pointing what you like the best . We love you all
by A verified traveler
Posted 4 May 2024
Harry was an excellent Host. Quiet place and easy access to all attractions and restaurants.
Comment from Hotel Management
4 May 2024 by Harry and Lucrecia , Hotel Management
We thank you very much for sharing your Galápagos adventure with us, and for letting us be your friend, it was wonderful to have you and your family and we really hope ,you return in a near future
by A verified traveler
Posted 2 May 2024
Was a good experience
Comment from Hotel Management
2 May 2024 by Harry and Lucrecia , Hotel Management
We thank you very much for staying with us and for sharing your experien ces and sharing your life anecdotes, it was wonderful to get to know you. And as we said " today is the best day".Optimistic and positive is the secret to be happy for ever.God bless you
by A verified traveler
Posted 30 Apr 2024
Great people and clean room
Comment from Hotel Management
1 May 2024 by Harry and Lucrecia , Hotel Management
We thank you very much for staying with us and for your lovely words. We wish you the best for your next adventure Best regards
by A verified traveler
Posted 10 Apr 2024
The owner was friendly at check in but not around much and there weren’t any other staff. We received no information or maps about the area etc like we have at other locations.
It was in an inconvenient location with no restaurants around. It was difficult working out transportation to the ferry when we were leaving as nobody was around to assist us.
Breakfast was fine and we could have eggs with our continental breakfast.
I was disappointed as the ratings were so high on trip advisor.
Comment from Hotel Management
13 Apr 2024 by Harry Jiménez , Hotel Management
We thank you very much for your observations, and you are totally right, and we apologize you didn't have the experience we wish youto have, and correct we go back and forth from the reception and something we are not there, for the future guests we recommend to contact us by Whatsapp in case you need assistance specially if you have an early activity or going to the ferry so we can have a vehicle to transport you to the dock.At breakfast always you can ask for more or if you have a suggestion or special diet or allergy to some products we can make that happen, the communication is crucial for the best experience in any trip around the world. If there is something that make you feel a little bit uncomfortable please ask that we can fo anything to make of your experience the best. This is why we are also working with our new bar restaurant for you to have everything in one place. Always believe that today is the best day and will go that way.
by A verified traveler
Breakfast Rocks!
Posted 4 Mar 2024 on HotelsGreat hosts! Locally owned, which is important to us. They went out of their way to prepare a gluten free breakfast for me both mornings. Great breakfast. Clean room with A/C. Property is a 10 min walk up a good hill, away from the hub downtown, but you can easily take a taxi. We enjoyed being a bit out of the center. Would stay there again!
Comment from Hotel Management
6 Mar 2024 by Lucrecia and Harry , Hotel Management
Dear D.We thank you very much for choosing our place and we are glad that you enjoyed very much, and thanks for describing our place and where we are. And of course if you tell us your food requirements at least the day before we can do it. But communication is crucial, and thanks for asking, because other people think we can read their minds, and we can't tell what the people are thinking. As I said before, great people always will get great things from us.If you trade us well, we will start loving you If you give an smile you get back the smile , is the law of give. We love you all
by A verified traveler
Posted 27 Feb 2024
The hotel was an oasis from the town outside the walls. The courtyard offered a respite from activities and provided us a comfortable spot to rest at night when we got back from our activities and dinner.
Comment from Hotel Management
27 Feb 2024 by Lucrecia and Harry , Hotel Management
We thank you very much for choosing our place for your Galápagos adventure. We always are looking for many ways how to make our place more comfortable, quiet and safe, after all the busy day you want to rest and relax, to recover all the energy for the next day.Thanks a lot for staying with us
by A verified traveler
Comfort and value in a wonderful package
Posted 25 Feb 2024 on HotelsThe owner, Harry, is a stand up guy who met us at the airport, saw to our every need and was attentive and proactive in ensuring he and staff met our needs. The room was very nice, providing excellent value for money. Being off the beaten path means it was quiet in the evening and restful, a short walk to the town (10 mins) gave the opportunity to us to see some of the real Puerto Baquerizo Moreno. Bith my wife and I enjoyed breakfast which was included, time with the rescue cats and the excellent wifi internet - which we learned at subsequent hotels is NOT guaranteed.
Based on the chats with Harry sounds like this place will continue to grow into an even more exquisite gem.
Comment from Hotel Management
27 Feb 2024 by Lucrecia and Harry , Hotel Management
My friends.We thank you very much for staying with us and for your lovely words. But remember, what goes around comes around, what you give you get, if you smile , the people smile tonyou, but when the people is coming angry and the hope we are going to smile and we not, we are bad jjj.Thank God, you came, with a lot of happiness to our home, because is our home, and you become part of it.Now you have more friends in this corner of the world. The Galápagos Islands. God bless you all.
