Ratings based on 17 Verified Reviews
4.3 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Feb 2023
This is a really nice property, but for me a pool is very important when I stay at a resort. The pool water was cloudy and not very appealing/inviting. The area around the pool itself was great.
Comment from Hotel Management
4 Apr 2023 by Dear Customer, Hotel Management
Dear CustomerThank you for your comment, we will be taking the necessary corrective measures to improve.
by A verified traveler
Posted 1 Dec 2022
by A verified traveler
Posted 9 Jun 2022
Nice hotel
by A verified traveler
Posted 20 Nov 2021 on Orbitz
It was a little difficult to communicate with the staff but they did their best and our Spanish isn’t great
by A verified traveler
Posted 16 Mar 2020 on Hotels
Nice and modern hotel- beautiful location!
by A verified traveler from Sequim, WA
Posted 4 Mar 2020
Service was top notch, Wendy especially went over and beyond to help us receive a package even after we left the hotel. The location was perfect for a true tranquil getaway, the food was really good and reasonably priced and the room was spacious with nice balcony. Poolside lounging was perfect after the hike to Las Grietas which was a short 10 minute walk away.
Comment from Hotel Management
6 Mar 2020 by Wendy, Hotel Management
Thank you for staying and sharing this experience with us.
It was and it will be always a honor for us to receive you in our instalations.
Regards,
by A verified traveler
Posted 28 Aug 2019
Comment from Hotel Management
28 Aug 2019 by Gonzalo Altamirano Herrera Front desk , Hotel Management
Dear guest.
Thank you very much for your review about Palo Santo Galápagos Hotel.
For the staff and the owners is very important your wonderful comment.
Warm regards from Galápagos Islands.
by A verified traveler
Posted 30 Jul 2019
First, the staff is so helpful and kind!
The thing we were less enthusiastic about was that it was very difficult to get basic toiletries like soap, clean towels or shampoo. We had to repeatedly ask.
Comment from Hotel Management
9 Sep 2019 by Gonzalo Altamirano Herrera,Front desk , Hotel Management
Dear guest.
Thank you so much for your kind comment. We are very glad you enjoy Palo Santo Galapagos Hotel that much.
About your problem with the basic toiletries like soap, clean towels or shampoo we will solve immediately and we ask you apologize for that .
Looking forward to your next visit.
Best Regards,
by A verified traveler
Palo Santo is Awesome
Posted 24 Apr 2019 on HotelsBecause the ferry's were overbooked we had to spend a night in Santa Cruz. Thankfully Palo Santo had rooms. This is a very neat hotel on the opposite side of the bay. You have to take a sea taxi to get to it. The breakfast was tasty and the room was crisp and clean. We swam and chilled out by the pool prior to our departure - the perfect way to end our Galapagos excursion!
Comment from Hotel Management
1 May 2019 by Sales assistant, Hotel Management
Dear Mrs. Lindsay
Dear Guest,
We are grateful for your comment, it is very important for us to know your opinion about your recent experience at Palo Santo Galapagos Hotel.
We hope to welcome you back in the future.
Best Regards from Galapagos Islands ,
Gonzalo Altamirano Herrera
by A verified traveler
Posted 17 Feb 2019 on Hotels
Comment from Hotel Management
23 Feb 2019 by Gonzalo Altamirano Herrera, Front desk , Hotel Management
Estimado Sr. Jorge
Muchas gracias por haber compartido su valioso tiempo en calificar con sus comentarios sobre nuestro hotel.
Para nosotros es valiosa su opinión y a la vez el Hotel palo Santo y su Staff espera haber dado un experiencia inolvidable en las Islas Galápagos .
Saludos cordiales,
