Ratings based on 85 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Mar 2024
Great time at our stay here
Comment from Hotel Management
6 Apr 2024 by Alfredo Ortiz , Hotel Management
Thank yoy!
by A verified traveler
Posted 15 Jan 2024
I loved this place and will definitely stay there again!
Both Alfredo and Rodriguez were also very helpful!!
by A verified traveler
Posted 14 Dec 2023
by A verified traveler from Warman
Posted 13 Dec 2023
The marina view studio that we thought we were getting really didn't have a marina view. The view was obstructed by vines/trees that limited the view to a small hole in the trees. The view was of the bbq/patio area that was also obstructed. We ended up upgrading to a two bedroom at an extra cost to get a marina view. The new two bedroom unit(302) had a nice layout but could have had the master bathroom sink faucets and shower faucets upgraded. The shower faucet handle fell off. The sink faucets had limited flow issues and were loose. The blind over the sink in the kitchen was dirty and should be replaced. The outside patio door handle needed to be replaced as it was loose and you had to be careful not to pinch your hand when opening and closing the door. Other residents we talked to didn't have any problems and had only good things to say about their units. The problems with the faucets/taps were only unique to our unit to our knowledge. The laundry facilities are only available for the condo owners but not renters. The bbq grills were available but at an additional cost ($15 per day). Alfredo the manager,was very helpful in answering any questions about the area and in arranging alternate transport to the airport when our prearranged transportation didn't show up. We would stay at this property again if we didn't get unit 302.The property was over represented in the online description. Other than that, we enjoyed the local area and will probably return at a later date.
by A verified traveler
Posted 7 Dec 2023
The area is family friendly and safe. The place exceeded our expectations in terms of cleanliness and comfort.
Looking forward to come back with the family. We had a great time.
Plus - good location. Near Tulum and most popular parks.
by A verified traveler
Posted 27 Nov 2023
Location and beautiful views.
King bed was perfect.
by A verified traveler
Ive already recommended
Posted 31 Oct 2023 on Hotelsbetter than expected, well worth the price
by A verified traveler
Excellent condo
Posted 5 Oct 2023 on Hotelsnos gusta mucho estos condos , muy tranquilos y la alberca es ideal para personas con un poco de problemas para caminar porque tiene como entrada una rampita, muy comodas las camas y muy grande la sala y cosina
by A verified traveler
Posted 5 Aug 2023
Good place
Comment from Hotel Management
8 Aug 2023 by Alfredo Ortiz , Hotel Management
We hope you come back soon
by A verified traveler
Posted 18 May 2023
Excelente Alfredo very nice person
