Ratings based on 293 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
es confortable y muy limpió
by A verified traveler
Posted 7 Jun 2024
by A verified traveler from Pflugerville
Posted 5 Jun 2024
Once in hotel , I felt safe. The surrounding area was not pretty at all and a bit unsafe looking
by A verified traveler
Posted 27 May 2024
We liked the location was in the middle of everything and made for cheap Ubers to old San Juan and condado and La Placita. We felt the hotel was very modern and the room size was nice. However, there were some inconsistencies with the cleaning and we had a minor issue with the AC. Overall we enjoyed our stay and would recommend.
Comment from Hotel Management
1 Jun 2024 by Héctor Joaquín, Hotel Management
Dear traveler. Thank you for your comment and for choosing our hotel! I am happy that you enjoyed your stay and we hope to have you again as a guest in our hotel.
by A verified traveler
Posted 26 May 2024
Liked the room-had a suite with separate bedroom and kitchenette. Balcony. Liked location; 10-15 minute walk to old San Juan and the beach. Shuttle to old San Juan available. Hot tub on top deck with 360 degree view. I would stay here again!
Comment from Hotel Management
1 Jun 2024 by Héctor Joaquín, Hotel Management
Dear traveler. Thank you for your comment and for choosing our hotel! I am happy that you enjoyed your stay and we hope to have you again as a guest in our hotel.
by A verified traveler
Posted 24 May 2024
by A verified traveler
Posted 20 May 2024
N/A
Comment from Hotel Management
1 Jun 2024 by Héctor Joaquín, Hotel Management
We appreciate you taking the time to provide us with a review of your stay. We are very sorry that your stay did not meet your expectations. Please send us an email with a phone number or email address so that our Hotel Manager can resolve your concerns personally.
by A verified traveler
Posted 18 May 2024
The place didnt look like the pictures
Comment from Hotel Management
1 Jun 2024 by Héctor Joaquín, Hotel Management
Dear Lanai, We are disappointed to learn that you found our service below your expectations. We would like to know more. Please send us an email with a phone number or email address so that our Hotel Manager can resolve your concerns personally.
by A verified traveler
Posted 16 May 2024
Location at the first look seems to be unsafe because of the big not good, maintained garage in front of the hotel but it is safe. The Restaurante was close. very friendly service people and clean room.
Comment from Hotel Management
1 Jun 2024 by Héctor Joaquín, Hotel Management
Thank you for taking the time to write a review. All your comments are essential to improve our service. We will make sure that your complaints are transmitted to everyone. On the other hand, we will be passing this review to the Hotel Manager to supervise that the improvements are met.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
1 Jun 2024 by Héctor Joaquín, Hotel Management
Dear traveler. Thank you for your comment and for choosing our hotel! I am happy that you enjoyed your stay and we hope to have you again as a guest in our hotel.
