Ratings based on 136 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 3 Apr 2024
Didn’t get both bottles promised. I got charged for a smaller room. Slept poorly ac kept turning on. Door didn’t shut and made an annoying noise. Under impressed.
by A verified traveler
Posted 28 Dec 2023 on Hotels
Comment from Hotel Management
19 Mar 2024 by RECEPCION , Hotel Management
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.
by A verified traveler
Posted 21 Dec 2023 on Hotels
Comment from Hotel Management
19 Mar 2024 by RECEPCION , Hotel Management
gracias por hospedarse con nosotros los esperamos en su Proxima visita¡¡
by A verified traveler from chula vista
Posted 18 Dec 2023
The property is top notch when it comes to location, cleanliness and staff.
I would recommend this property to anyone who is traveling to Puebla.
I will most certainly stay here again in the near future
Comment from Hotel Management
19 Mar 2024 by RECEPCION , Hotel Management
Thank you very much, we hope to see you soon!
by A verified traveler
Posted 8 Dec 2023
Comment from Hotel Management
19 Mar 2024 by RECEPCION , Hotel Management
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.
by A verified traveler from Saskatoon
Posted 7 Dec 2023
This is a wonderful hotel. One of the best we’ve ever stayed in. The only reason some people might not like it is the noise because it’s right on the square. But we love that aspect of it.
We also love the town of Puebla. We will definitely return to this beautiful city and this wonderful hotel.
Comment from Hotel Management
19 Mar 2024 by RECEPCION , Hotel Management
Thank you for your comments, we hope to see you soon
by A verified traveler
Posted 27 Nov 2023
I had two rooms for my family at this location . Both are small and there were no windows. Very few rooms have a view of Zocalo. One of our rooms had an extreme buzzing noise from the AC unit . Everything about this hotel was uncomfortable
Comment from Hotel Management
29 Nov 2023 by Recepción , Hotel Management
We regret this experience, we will take it into account to offer a better experience. Thank you for your opinion, it is important for us.
by A verified traveler
Posted 16 Nov 2023 on Hotels
Comment from Hotel Management
22 Nov 2023 by RECEPCION , Hotel Management
Gracias por su opinión, lo esperamos en su próxima visita
by A verified traveler
Upscale stay in Pueblo's center
Posted 13 Nov 2023 on HotelsPros: Great location in the town square. Service was excellent. Roof-top restaurant has a beautiful view. indoor and outdoor dining. Ground floor restaurant (inside and outside) was very good with excellent service. Room was very clean and comfortable. Mattress very good. (Small rooms are updated and better than appear in photos.) Has room air-conditioner.
Cons: Even with a room at the back of the hotel, the musicians on the ground floor could be heard at night. (They ended by 9:30-10:00.) Not a big deal, but the lobby is being renovated so nowhere to hang out - although the staff is accommodating with seats if you need them.
Comment from Hotel Management
17 Nov 2023 by Recepción , Hotel Management
Thank you for your opinion, we hope you visit us soon
