Ratings based on 550 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
3.8 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
I think I have stayed at this property maybe four or five time, only one stay was not so great. I had a room that faced the highway, and the truck noise kept me up. After that I always took a room on the opposite side, something the staff was always happy to help with, and I slept like a baby.
Comment from Hotel Management
17 May 2024 by Fernando Hernández M., Hotel Management
Buenas tardes Sr. Terry!Muchas gracias por su visita a esta su casa One Puebla Finsa!Nos llena de gusto saber que su estancia fue de su total agrado!Saludos cordiales y que tenga un excelente fin de semana!
by A verified traveler
Posted 3 Mar 2024
The hotel is on the edge of an industrial zone so a bit of traffic is nearby. Nothing unsettling.
Comment from Hotel Management
4 Mar 2024 by Fernando Hernández M., Hotel Management
Buenos días Sr. James!Muchas gracias por su visita a esta su casa One Puebla Finsa!Esperamos tenerle de vuelta pronto!Saludos cordiales y quedo a sus órdenes
by A verified traveler
Posted 25 Feb 2024
Comment from Hotel Management
27 Mar 2024 by Fernando Hernández M., Hotel Management
Buenos dias Srita. Jimena!Muchas gracias por su visita a esta su casa One Puebla Finsa! Esperamos tenerle de vuelta pronto!Saludos cordiales y tenga un excelente periodo vacacional!
by A verified traveler
Posted 21 Jan 2024
Very friendly staff, always helpful. Marisol at the front desk especially.
Comment from Hotel Management
21 Jan 2024 by Fernando Hernández M., Hotel Management
Buenas tardes Sr. TerryMuchas gracias por su visita a esta su casa One Puebla Finsa!*Nos llena de gusto saber que su estancia fue un exito por la atención del staff, he hecho llegar personalmente su felicitación a Marisol, sin duda fue muy motivante para ella.Esperamos tenerle de vuelta y le deseamos que tenga un excelente año 2024Saludos cordiales
by A verified traveler
Posted 8 Jan 2024 on Hotels
Comment from Hotel Management
11 Jan 2024 by Fernando Hernández M., Hotel Management
Buenas tardes Sr. StevenMuchas gracias por su visita a esta su casa One Puebla Finsa!Nos esforzaremos para que su proxima estancia sea mucho mejor!Saludos cordiales y quedo a sus órdenes
by A verified traveler
Posted 20 Dec 2023
I have stayed at this property twice, my first stay was great, this second had one slight problem. The hotel is close to an elevated highway and the rooms facing the road do get quite a bit of noise. The even numbered rooms face the road, so if you are sensitive to sound like I am, I would suggest you request a room facing away from the highway. That said, I enjoyed my stay as always, this hotel chain is my "go-to," for accommodations in Mexico.
Comment from Hotel Management
4 Jan 2024 by Fernando Hernández M., Hotel Management
Buenas tardes Sr. RaulMuchas gracias por su visita a esta su casa One Puebla Finsa!Agradecemos sus comentarios y esperamos tenerle de vuelta pronto!Saludos cordiales y quedo a sus órdenes
by A verified traveler
Posted 19 Nov 2023 on Hotels
Comment from Hotel Management
21 Nov 2023 by Fernando Hernández M., Hotel Management
Buenas tardes Sr. StevenMuchas gracias por su visita a esta su casa One Puebla Finsa!Saludos cordiales y quedo a sus órdenes
by A verified traveler
Posted 18 Sep 2023
The same consistent quality and service I am used to at One Hotel. I like knowing that I can trust this when I book.
Comment from Hotel Management
19 Sep 2023 by Fernando Hernández M., Hotel Management
Buenas tardes Sr. TerryMuchas gracias por su visita a esta su casa One Puebla Finsa!Nos motiva enormemente saber que su estancia fue un éxito y esperamos tenerle de vuelta pronto!Saludos cordiales y quedo a sus órdenes.
by A verified traveler from Azusa
Posted 18 Aug 2023
It was close to the place I visited, the staff was very friendly and polite The only down side of the stay was the breakfast was not hot enough to enjoy the meal.
Comment from Hotel Management
18 Aug 2023 by Fernando Hernández M., Hotel Management
Buenas tardes Sr. JoseLe agradezco sus amables comentarios acerca de su estancia en esta su casa One Puebla Finsa!Nos motiva leer sus amables comentarios asi como tambien tranajar en lo que nos menciona.Esperamos tenerle de vuelta y le deseamos que tenga un exitoso fin de semana!Saludos cordiales
by A verified traveler
Place was good. Not great.
Posted 14 Jul 2023 on HotelsService was good. Breakfast was good. Room was too small for the furniture and as a result it was crowded. When you enter the door actually hits one of the beds. Ok for a place to sleep for the night.
Comment from Hotel Management
14 Jul 2023 by Fernando Hernández M., Hotel Management
Buenas tardes Sr. DavidMuchas gracias por su visita a esta su casa One Puebla Finsa!Esperamos nos brinde la oportunidad de atenderle nuevamente!Saludos cordiales y quedo a sus órdenes.
