Ratings based on 258 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
3.6 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2023 on Hotels
by A verified traveler
Not a clean hotel!
Posted 9 Nov 2023 on HotelsThis hotel needs a lesson in cleanliness. While it's a budget hotel, cleanliness should be priority! I should have taken pictures. I found my bed and pillows to be full of hairs, as if the sheets had never been changed. I had to thoroughly go through the bed and remove all the hairs with tissue paper. Thankfully, I travel w/ Lysol wipes. Upon lifting the toilet seat I could see splashes of pee and poop that had not been properly cleaned. The AC unit was placed above the doorframe of the room to the bathroom. I kept getting splashed on by the leaky AC every time I walked in/out of the bathroom. The walls were stained with water drop lines that the AC had made over the months/years. The room was dusty, you can tell the daily cleaning is very minimal and the room needs a new good coat of paint, the shower door has mold, one of the lights in the bathroom kept failing when i turned it on, it would flicker for the first few tries until it would finally kick in and stay on. I had to leave my storage stored and i noticed that their storage area are cabinets next to the front desk but available to anyone, they have keyholes but they are not locking them. If they ever have to step away from the front desk, anyone from the street can walk in and take your belongings because they were not properly locking the cabinets. That's a big no-no! This hotel looks very nice in the pictures and externally but it's a different story once you enter the room.
by A verified traveler
Posted 18 Oct 2023
by A verified traveler
Posted 7 Oct 2023
Amazing
by A verified traveler
Posted 16 Sep 2023
Very close to downtown.
Good service, frienly people
Comment from Hotel Management
22 Sep 2023 by HOTEL SOFIA, Hotel Management
GRACIAS
by A verified traveler
Posted 27 Jun 2023
The place is smaller than the picture showed . We tried to rest and was imposible,the AC was doing a terrible noise. And during the day was more difficult because of the employees talking loud.
by A verified traveler
Posted 12 Jun 2023
Good option to stay in Puebla
by A verified traveler
Posted 17 Sep 2022
Free continental breakfast is coffee (Too bad no free refills on the coffee), pan dulce and 1 small plate of fresh fruit. It is all served to you by hotel staff. They have it really controlled.
Location is amazing, close to everything. Great restaurants around.
Front staff could be a little bit more cheerful. We were there for about a week and not once did they smile or try to make small talk😅 the staff upstairs were a littttttle bit more pleasant...but that's even twisting my arm😆
by A verified traveler
Posted 5 Jul 2022
by A verified traveler
Posted 25 Feb 2022 on Hotels
