Ratings based on 864 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Agradecimiento, Hotel Management
Hola, estimado Jose, Hotel 5 de Mayo agradece su preferencia, esperamos tenerle nuevamente con nosotros sus comentarios son importantes para mejorar. ¡Saludos!
by A verified traveler
Posted 4 Apr 2024
It was really close to downtown. You do have to cross a main busy street to get to the downtown area, it wasn’t hard to cross and did not have to wait long to do so. The hotel is very nice, clean, spacious and friendly. It is a family friendly place.
Comment from Hotel Management
16 Apr 2024 by Agradecimiento, Hotel Management
Hola, estimada Tanya Hotel 5 de Mayo agradece su preferencia, esperamos tenerle nuevamente con nosotros sus comentarios son importantes para mejorar. ¡Saludos!
by A verified traveler
Posted 14 Feb 2024
Comment from Hotel Management
3 Mar 2024 by Hotel 5 de Mayo, Hotel Management
Lamentamos que la experiencia con nosotros no haya sido de su agrado, esperamos poder contar con su presencia nuevamente para cambiar su opinión.
by A verified traveler
Posted 26 Jan 2024 on Hotels
Very spacious room, great shower and amazing staff
Comment from Hotel Management
31 Jan 2024 by Agradecimiento, Hotel Management
¡Hola, estimada Gosselin! Hotel 5 de Mayo agradece su preferencia. Nos alegra saber que su estancia con nosotros haya sido de su agrado, esperamos tenerlos de vuelta con nosotros. ¡Saludos!
by A verified traveler
Posted 14 Jan 2024
The breakfast was really good and the beds were comfortable. However we booked 2 junior suites and we're put up in one junior suite and one double room. But we're charged the junior suites price. There was no coffee/tea in the rooms or lobby. The pool is tiny and you have to walk outside down the parking lot to get to it and it's only 3 feet deep. They also do not have laundry available which was one of the reasons I booked this hotel. They also did not have a shuttle for us. We were woken up at 5 am by loud people banging on a door and shouting in the hallway which lasted at least 20 minutes. We also almost got hit by a car crossing the street.
Comment from Hotel Management
22 Jan 2024 by Agradecimiento, Hotel Management
¡Buen día! Hotel 5 de Mayo agradece tu preferencia y lamenta los inconvenientes que encontraron dentro de nuestro hotel. Día con día nos esforzamos en dar el mejor servicio por lo que esperamos poder tenerlos nuevamente con nosotros para mejorar su experiencia.
by A verified traveler from Moreno Valley
Posted 8 Nov 2023
Spacious room clean grate value and breakfast included wow
by A verified traveler
Posted 28 Sep 2023 on Hotels
La television no se ve nada bien y el cuarto estaba caliente, lo reporte a recepcion y mandaron a el de mantenimiento a lo cual el de mantenimiento me dijo que no estaba enfriando bien que por que todos los cuartos estaban ocupados y estaban usando el aire acondicionado y segun el le movio algo al control y que regresaba en una hora para checar si habia enfriado y nunca volvio y aparte estos son aires acondicionados individuales y no tiene nada que ver que todos los cuartos esten ocupados ya que no es un aire central y aun asi aunque fuera central debe tener la capacidad para enfriar todos sin ningun problema, pero para no discutir no dije nada y esperar que cuando regresara que me iba a decir, pero ya no regreso y ami parecer deben de contratar una persona de mantenimento mas profesional y a lo mismo en recepcion por que le reporte mas de dos veces que el cuarto y la tele no servian y no me hicieron caso.
by A verified traveler
Posted 17 Sep 2023
The hotel personal was great but the concierge tour service at the hotel is a rip-off. They tried to sell a tour for 4 times what you paid if you book elsewhere, shop around and don't use the service at the hotel.
by A verified traveler
Posted 8 Sep 2023 on Hotels
Room was clean and very spacious
by A verified traveler
Posted 8 Sep 2023
Great property all around, nine blocks from the main square (zocalo).
