Ratings based on 327 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Feb 2024
Todo esta excelente pero uno busca relajarse y el jacuzzy nunca tuvo agua, lo prendieron y salia agua fria fatal experiencia
Comment from Hotel Management
21 Feb 2024 by Gerente de Recepción, Hotel Management
Apreciable Teresa, Gracias por compartir su experiencia, lamento mucho no haya sido totalmente de su agrado. Es importante mencionarle que la temperatura de la alberca dependerá del ambiente.
by A verified traveler
Posted 30 Nov 2023
Nc
Comment from Hotel Management
30 Nov 2023 by Gerente de Recepción , Hotel Management
Hector, Muchas gracias por tomarse el tiempo en valorar su experiencia con nosotros, nos alegra saber que hemos cumplido con sus expectativas. Esperamos pronto su regreso.Saludos
by A verified traveler
Posted 26 Nov 2023
Comment from Hotel Management
18 Jan 2024 by Gerente de Recepción, Hotel Management
SouravFue un gusto haber sido su anfitrión, me alegra que su experiencia haya superado sus expectativas. Le estaremos esperando para su próxima visita.
by A verified traveler from Bedford
Posted 10 Sep 2023
Very clean well kept Hotel. All the personnel are very attentive, polite and fully represents excellent service attitude.
Great place to stay
Comment from Hotel Management
18 Sep 2023 by Gerente Servicio al Huésped, Hotel Management
Mr. Jerry, we are very pleased to receive your feedback. Thank you very much for sharing them. It is a pleasure for the whole team to have made him feel at home. We will be glad to hear from you soon
by A verified traveler
Posted 20 Aug 2023
Nice and frendly people
Comment from Hotel Management
21 Aug 2023 by Gerente Servicio al Huésped, Hotel Management
Luis, Gracias por sus comentarios, nos complace servir. No dude en volver, y repetir su experiencia con nosotros.
by A verified traveler from Middletown
Posted 2 Jun 2023
Muy limpio y el personal muy amable
Comment from Hotel Management
3 Jun 2023 by María Elena Esparza / Gerente General., Hotel Management
Hola Emilio, nos sentimos muy contentos por haber sido su hotel anfitrión; en HS HOTSSON nos honra servir.Esperamos saludarle en una nueva oportunidad. Le esperamos.Muchas Gracias!
by A verified traveler
Posted 2 May 2023
Comment from Hotel Management
24 May 2023 by María Elena Esparza / Gerente General., Hotel Management
Hola, en HS HOTSSON nos honra servir; sin embargo notamos que nuestro servicio no fue de su agrado.Nos ayudaría mucho saber acerca de su experiencia y nuestras áreas de mejora, con gusto dejamos nuestro mail por si gusta ampliar la información: mesparza@hotsson.comVuelva pronto, estaremos felices de saludarle nuevamente. Muchas gracias!María Elena Esparza / Gerente General
by A verified traveler
Great hotel, bad service.
Posted 5 Apr 2023 on HotelsWe love the stay! Beds are great, linens are great, pillows are great. Lots of programs in English on TV. We did like our stay, but few things need to be mentioned for improvement.
The service not that great. We called ahead and asked if we check in earlier. They said yes at 1 pm you can check in. We came at 1:30, they said our room is not ready and we need to wait. I asked how long, she told me to just wait). 10 min later we got into the toom. The room had only one robe and shoes. Towels are old and grey in color. The coffee pods provided both decaf. The shower gel wasn't refilled. In the morning at 8 am we left and I asked to clean our room as soon as possible, because we are going to be back at 10. They said yes and called to ask the maid. We came at 10:25, walked into uncleaned room and the maid came in the door with us, asking if we want our room cleaned? Every time we ask something they smile and cheerfully said Yes, Don't worry! But not even once they did what they said they are going to do.
Area around hotel horribly smells like sewer on the balconies, patios, outside.
Comment from Hotel Management
7 Apr 2023 by Gerencia General, Hotel Management
Miss Irina, your comments are very valuable to us, we will take into account what you share with us. I am very sorry that we have caused you an inconvenience, check-in is at 3:00 pm, since the cleaning of the rooms is done from 9:00 to 1:00 pm, I am very sorry for not having been able to satisfy your requirement, we wanted to grant you entry even without any cost, but the time due to the workload played crooked for us.I sincerely wish you give us the opportunity to show you that this occasion was an exception, we are used to providing excellent service in addition to good care.GreetingsGeneral management
by A verified traveler
Posted 11 Mar 2023
The checkin was easy and quick. The room was clean. The robe and slippers were a pleasure to have and I ordered dinner from the restaurant and the food and dessert were delicious. I would definitely stay again when in Puebla.
Comment from Hotel Management
13 Mar 2023 by General Manager, Hotel Management
It is a pleasure to have had you hosted at HS HOTSSON Puebla, your comments are well received and they will be shared with the entire team.We would love to hear about your return with us.Sincerely
by A verified traveler
Best place to stay in puebla
Posted 18 Feb 2023 on HotelsI been here before and know what to expect. They once again excelled in everything.
Comment from Hotel Management
20 Feb 2023 by General Manager, Hotel Management
We are very happy to read your comments and to know that you are already part of our HOTSSON family. It will be a pleasure to receive you in this your home.Regards
