Ratings based on 30 Verified Reviews
3.8 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
Property wsd good but rate provided by expedia was lesser. Property charged more
Comment from Hotel Management
26 May 2024 by Kanak, Hotel Management
We would like to express our sincere apologies for any dissatisfaction you may have experienced during your stay. We value your feedback and would be grateful for any additional information you could provide us with regarding areas in which we can improve. Your opinion is of utmost importance to us, and we will make every effort to address your concerns. We appreciate your patronage, and we truly hope that you will give us a second chance to show our improvement. We are looking forward to welcoming you back to our Radisson Resort Pondicherry Bay in the near future.
by A verified traveler
Posted 19 Nov 2023
Amazing property, Great Service, and Professional Staff.
A very good place for R&R.
Comment from Hotel Management
14 Dec 2023 by Kanak Raj,, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback from your visit to the Radisson Resort Pondicherry Bay . We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Resort Pondicherry Bay , I look forward to welcoming you back.Sincerely, Kanak Raj,Radisson Resort Pondicherry Bay
by A verified traveler
Posted 14 Sep 2023
Smooth as silk!
Comment from Hotel Management
3 May 2024 by Kanak, Hotel Management
Dear Mr. Kumar,Thank you for taking the time to share your feedback from your visit to the Radisson Resort Pondicherry Bay .We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Resort Pondicherry Bay , I look forward to welcoming you back.Sincerely,
by A verified traveler
Posted 8 Oct 2022
These guys are cheat, they have charged on my credit card even though i haven't checked in to their hotel.
Comment from Hotel Management
9 Oct 2022 by Adithya Ram, Hotel Management
Dear Mr. Shivam,Bonjour!Thank you for sharing your feedback on ExpediaI would like to address the concerns raised by you, the reservation is guaranteed against a last minute cancellation or no show through your credit card details. The cancellation/no show policy of the reservation is that you will be charged one night room charge taxes as a retention should the reservation be cancelled three days prior to arrival or if you fail to show up at the resort for a check in. This has been clearly indicated during the time of reservation and in the confirmation you would have received through Expedia. We at Radisson Resort Pondicherry Bay have only enforced the policy to which you had accepted when making the reservation.The clarifications given above are only to clear up communication lapses if any. We take pride in delivering personalized service and genuine hospitality with memorable experiences at every point. We would also like to let you know we respect your perspective and if you still feel there were lapses from our side we sincerely regret and offer our apologies.Looking forward to welcoming you to our resort should your travels bring you to Pondicherry, and I would be glad to offer a customized best rate for your stay. Please feel to contact me should your require any further assistance,Thank you.Warm Regards,Adithya RamManager - Front Officefom@rdpondy.com88846 53200
by A verified traveler
Posted 3 Oct 2022 on Hotels
Comment from Hotel Management
1 Mar 2023 by Kanak, Hotel Management
Dear Mr. Kumra,Bonjour!Thank you for sharing your feedback on ExpediaI would like to address the concerns raised by you, the reservation is guaranteed against a last minute cancellation or no show through your credit card details. The cancellation/no show policy of the reservation is that you will be charged one night room charge taxes as a retention should the reservation be cancelled three days prior to arrival or if you fail to show up at the resort for a check in. This has been clearly indicated during the time of reservation and in the confirmation you would have received through Expedia. We at Radisson Resort Pondicherry Bay have only enforced the policy to which you had accepted when making the reservation.The clarifications given above are only to clear up communication lapses if any. We take pride in delivering personalized service and genuine hospitality with memorable experiences at every point. We would also like to let you know we respect your perspective and if you still feel there were lapses from our side we sincerely regret and offer our apologies.Looking forward to welcoming you to our resort should your travels bring you to Pondicherry, and I would be glad to offer a customized best rate for your stay. Please feel to contact me should your require any further assistance,Thank you.Warm Regards,
by A verified traveler
Posted 29 Mar 2022 on Hotels
Comment from Hotel Management
1 Mar 2023 by Kanak, Hotel Management
Dear Mr. Jayaraj,Bonjour!Thank you for sharing your feedback on ExpediaI would like to address the concerns raised by you, the reservation is guaranteed against a last minute cancellation or no show through your credit card details. The cancellation/no show policy of the reservation is that you will be charged one night room charge taxes as a retention should the reservation be cancelled three days prior to arrival or if you fail to show up at the resort for a check in. This has been clearly indicated during the time of reservation and in the confirmation you would have received through Expedia. We at Radisson Resort Pondicherry Bay have only enforced the policy to which you had accepted when making the reservation.The clarifications given above are only to clear up communication lapses if any. We take pride in delivering personalized service and genuine hospitality with memorable experiences at every point. We would also like to let you know we respect your perspective and if you still feel there were lapses from our side we sincerely regret and offer our apologies.Looking forward to welcoming you to our resort should your travels bring you to Pondicherry, and I would be glad to offer a customized best rate for your stay. Please feel to contact me should your require any further assistance,Thank you.Warm Regards,
by A verified traveler
Posted 4 Feb 2022
Comment from Hotel Management
1 Mar 2023 by Kanak, Hotel Management
Dear Mr. Viswa,Bonjour!Thank you for sharing your feedback on ExpediaI would like to address the concerns raised by you, the reservation is guaranteed against a last minute cancellation or no show through your credit card details. The cancellation/no show policy of the reservation is that you will be charged one night room charge taxes as a retention should the reservation be cancelled three days prior to arrival or if you fail to show up at the resort for a check in. This has been clearly indicated during the time of reservation and in the confirmation you would have received through Expedia. We at Radisson Resort Pondicherry Bay have only enforced the policy to which you had accepted when making the reservation.The clarifications given above are only to clear up communication lapses if any. We take pride in delivering personalized service and genuine hospitality with memorable experiences at every point. We would also like to let you know we respect your perspective and if you still feel there were lapses from our side we sincerely regret and offer our apologies.Looking forward to welcoming you to our resort should your travels bring you to Pondicherry, and I would be glad to offer a customized best rate for your stay. Please feel to contact me should your require any further assistance,Thank you.Warm Regards,
by A verified traveler from London
Posted 7 Jan 2020
Nice resort with sea views and easy access to the beach. Rooms are clean and large with balconies and filtered water. Staff were friendly and helpful. The massages at the on site spa were good value and very good. Only negative was the restaurant which felt like an afterthought; and the breakfast buffet was decidedly uninspiring.
Comment from Hotel Management
1 Mar 2023 by Kanak, Hotel Management
Dear Guest,Bonjour!Thank you for sharing your feedback on ExpediaI would like to address the concerns raised by you, the reservation is guaranteed against a last minute cancellation or no show through your credit card details. The cancellation/no show policy of the reservation is that you will be charged one night room charge taxes as a retention should the reservation be cancelled three days prior to arrival or if you fail to show up at the resort for a check in. This has been clearly indicated during the time of reservation and in the confirmation you would have received through Expedia. We at Radisson Resort Pondicherry Bay have only enforced the policy to which you had accepted when making the reservation.The clarifications given above are only to clear up communication lapses if any. We take pride in delivering personalized service and genuine hospitality with memorable experiences at every point. We would also like to let you know we respect your perspective and if you still feel there were lapses from our side we sincerely regret and offer our apologies.Looking forward to welcoming you to our resort should your travels bring you to Pondicherry, and I would be glad to offer a customized best rate for your stay. Please feel to contact me should your require any further assistance,Thank you.Warm Regards,
by A verified traveler
Don’t expect windflower quality
Posted 6 Jan 2020 on HotelsSo we booked this place going by the experience we had at Coorg, but it’s a really sorry state of affairs here in Puducherry. DO NOT EXPECT QUALITY. Quality of service, quality of food, quality of staff all are at worst.
We stayed for 3 nights, 2nd day morning itself I complained and suddenly the room was cleaner and filled with amenities which were missing at checkin. They don’t even give bottled water in room.
Property is nicely built and very badly managed. Spa wasn’t worth peeping inside. Indoor games area - everything was in torn shape. Restaurant - food options, quality and service all were bad. Staff doesn’t even know how to manage customers. Room service - goodness. We ordered pasta and garlic bread, pasta came in without bread, plates, cutlery. When asked for the same first cutlery came, then after another call comes plates to eat. Another time we asked for two drinks, both came in different sizes glass.
Really bad experience even after constantly letting them know. Be careful, avoid if possible
Only good thing is - built of the resort and location. I think owners should take a note and change the operation team.
by A verified traveler
Posted 23 Dec 2019
One of the worst and shocking experiences at windflower pondicherry.
Instances stated below:
1. Provided room number 40 that had bathroom drain blockage smell and shifted to room number 20 the next day.. in this process we wasted 1 day staying in 40 because no other room was available. We wasted about 2 hours in shifting from 1 room to another
2. Extremely poor service
3. No coutesy offered to the guest. I am carrying my 1 year old baby and i am informed that ill be charged extra for room service
4. Phone not working properly
5. Any orders through phone it will take a minimum 2 hours to reach after multiple followup calls
6. Ordered mineral water and took 2 hours to deliver
7. Extremely careless staffs and poor maintenance
8. Stained towels offered at the swimming pool
9. Room service staffs walking inside the room with slippers and room full of shoe marks
10. Shoe marks on furniture inside the rooms
11. Rooms stinking and extremely dirty low maintenance
12. Dinner plates fallen outside roomz and not cleared for 24 hours. Extremely unhygienic with cockroaches on it.
13. Trying to call manager multiple times but he is not responding
