Ratings based on 51 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Feb 2024 on Hotels
by A verified traveler
Tired
Posted 6 Feb 2024 on HotelsStaff couldn't be more helpful, even an upgrade to ensure we had a double bed as opposed to 2 singles pushed together. The Hotel is tired windows dont close, therefore the traffic noise was too loud to sleep and constantly being woken up by car horns beeping from 4 in the morning
by A verified traveler
Posted 20 Jan 2024
Room, Bad sheet, Towel, Bathroom not clean
by A verified traveler
Posted 8 Aug 2023
This hotel is old. Rooms, bedding towels are old and look dirty. Bathrooms are old and look dirty. The hotel has big lobby, good parking. They have different plans like European plan which doesn't include breakfast and Expedia doesn't mention it. Staff is not quick in resolving issues.
by A verified traveler
Posted 2 Jan 2023
The staff was very friendly and helpful.
Also they arranged for Jain breakfast.
by A verified traveler
Posted 25 Apr 2021
Old and poorly maintained property.
Rooms were stinking.
by A verified traveler from Sydney
Posted 2 Feb 2020
We liked the location. This place is within walking distance to the beach, Arabinda Ashram and White Town.
by A verified traveler
Posted 4 Nov 2019 on Hotels
by A verified traveler
Comfortable and relaxing
Posted 14 Sep 2019 on HotelsComplementary spa service offered for one. My wife liked the facial. I had a good swim after my drive. The breakfast was really good.
by A verified traveler
Horrible Stay
Posted 6 May 2019 on HotelsMy daughter checked in on May 5th and within just a few minutes she was very uncomfortable because the room was smelling, furniture was rusty and old. However given er long journey she decided to just rest for sometime and when she woke up, the air conditioning was not working, there was water everywhere in the room .
She then got her room changed and this time the pillow covers were smelling, they were damn, the head board is dirty and the bathroom has rust. since it was too late to change the hotel she stayed back however it was impossible to stay any further. The pool area is dirty, has moss and fungi alongwith a dirty and terrible stench (like the ones from the sewer), and the Spa is also stinking.
Having the opportunity of a free spa, she cannot avail of it because no sensible human being will choose to be in a dirty, stinking and almost hazardous to health environment.
Comment from Hotel Management
13 May 2019 by Nagesh Kakarla (General Manager), Hotel Management
Dear Guest,
Greetings from Crossway I The Hotel-Puducherry!!!
At the outset we would like to thank you for choosing to stay with us. We highly appreciate your feedback and we regret the inconvenience faced by you with regards to your overall stay experience.
I would like to assure you on that the irregularities mentioned by you have been addressed individually with responsible team members to ensure an immediate improvement.
We would once again like to thank you for your trust and support and we assure you that the team will strive to deliver an experience that matches our brand promise. We look forward to see you soon again.
