Ratings based on 384 Verified Reviews

4.6 out of 5
87% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 14 May 2024
The location is absolutely perfect . The staff was amazing , every single member went beyond a perfect service .
Comment from Hotel Management
16 May 2024 by Kelsey, Hotel Management
Dear Guest,Thank you for sharing your wonderful review. We are most pleased to read that every aspect of your stay lived up the high standards and expectations of a Ritz-Carlton hotel. We hope to welcome you again soon.
5 out of 5
by A verified traveler

Posted 8 May 2024
Perfect stay and nice restaurants
Comment from Hotel Management
9 May 2024 by Kelsey, Hotel Management
Dear Guest,Thank you for sharing your wonderful review. We are most pleased to read that every aspect of your stay lived up the high standards and expectations of a Ritz-Carlton hotel. We hope to welcome you again soon.
5 out of 5
by A verified traveler from RICHMOND HILL

Posted 24 Apr 2024
Comment from Hotel Management
7 May 2024 by Kelsey, Hotel Management
Dear Guest,Thank you for sharing your wonderful review. We are most pleased to read that every aspect of your stay lived up the high standards and expectations of a Ritz-Carlton hotel. We hope to welcome you again soon.
5 out of 5
by A verified traveler from RICHMOND HILL

Posted 15 Apr 2024
Comment from Hotel Management
7 May 2024 by Kelsey, Hotel Management
Dear Guest,Thank you for sharing your wonderful review. We are most pleased to read that every aspect of your stay lived up the high standards and expectations of a Ritz-Carlton hotel. We hope to welcome you again soon.
5 out of 5
by A verified traveler from CASTRO VALLEY

Posted 30 Mar 2024
Traffic is not too good. But subway is right underneath.
Comment from Hotel Management
2 Apr 2024 by Kelsey, Hotel Management
Dear Guest,Thank you for sharing your wonderful review. We are most pleased to read that every aspect of your stay lived up the high standards and expectations of a Ritz-Carlton hotel. We hope to welcome you again soon.
5 out of 5
by A verified traveler

Posted 11 Mar 2024
Nice Hotel
Comment from Hotel Management
18 Mar 2024 by Kelsey, Hotel Management
Dear Guest,Thank you for sharing your wonderful review. We are most pleased to read that every aspect of your stay lived up the high standards and expectations of a Ritz-Carlton hotel.We hope to welcome you again soon.
5 out of 5
by A verified traveler

Posted 4 Mar 2024
Good location, responsive room service, clean and comfortable room, fast check out. It was an excellent stay. Located slightly further away from city centre and therefore offers quiet surroundings for good rest. Room design is contemporary and I like it a lot. If hotel could provide covered car park, that will be great
Comment from Hotel Management
5 Mar 2024 by Kelsey, Hotel Management
Dear Guest,Thank you for taking time and telling us your feedback. We appreciate you visit us and recognize the good service. Please know that we are continuously improving our service as well as food quality. Thank you again for your kind feedback. We look forward to welcoming you again.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 Feb 2024 on Hotels
5 out of 5
by A verified traveler

Posted 24 Jan 2024
Top notch property
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Dec 2023