Ratings based on 612 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
22 May 2024 by S, Hotel Management
Dear guest, thank you very much for your positive feedback on our hotel. We will continue to strive to live up to your praise. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!
by A verified traveler
Posted 14 May 2024
breakfast is great
Comment from Hotel Management
17 May 2024 by S, Hotel Management
Dear guest, thank you very much for your positive feedback on our hotel. We will continue to strive to live up to your praise. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!
by A verified traveler
Posted 12 May 2024
I enjoyed my stay at this hotel! I particularly hope to highlight the hard work of employees 218, 233, and 245 for making Shanghai-DECO a great place to stay!
Comment from Hotel Management
17 May 2024 by S, Hotel Management
Dear guest, thank you very much for your positive feedback on our hotel. We will continue to strive to live up to your praise. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!
by A verified traveler
Posted 12 May 2024
It was convenient for the airport and an easy ride into Shanghai via taxi
Comment from Hotel Management
22 May 2024 by S, Hotel Management
Dear guest, thank you very much for your positive feedback on our hotel. We will continue to strive to live up to your praise. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!
by A verified traveler
Posted 12 May 2024
The young men working at the entrance door were great and much easier to deal with during my stay. They were very helpful and knowledgeable and very pleasant. The people at the check-in desk were less friendly, maybe because of our language barrier. The airport shuttle was very good and convenient. I was disappointed that there was nowhere near the hotel where could shop.
Comment from Hotel Management
17 May 2024 by S, Hotel Management
Dear guest, thank you very much for your positive feedback on our hotel. We will continue to strive to live up to your praise. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!
by A verified traveler
Posted 11 May 2024
The fact that it was so near the airport was certainly a plus.
Comment from Hotel Management
17 May 2024 by S, Hotel Management
Dear guest, thank you very much for your positive feedback on our hotel. We will continue to strive to live up to your praise. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!
by A verified traveler
Posted 10 May 2024
False in providing shuttle to and from Airport. You can't falsify even if you have in the lobby a schedule that really is not accurate. The staff for the most part can't speak english so forget getting a clear answer.
Comment from Hotel Management
17 May 2024 by S, Hotel Management
Dear guest, the hotel shuttle bus has been operating normally since its opening, and there has never been any fraudulent behavior. We are not sure if there was any misunderstanding or if we did not understand the running time of our shuttle bus. We have been working hard to learn English, just like foreign guests who do not speak Chinese. We hope you can understand and wish you a pleasant work!
by A verified traveler
Posted 9 May 2024
The staff offered excellent service and ensure a wonderful experience of my parents.
Comment from Hotel Management
17 May 2024 by S, Hotel Management
Dear guest, thank you very much for your positive feedback on our hotel. We will continue to strive to live up to your praise. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!
by A verified traveler
Posted 9 May 2024
Those booking should be realistic about expectations. For what you pay, this place is worth it.
The good:
-breakfast is decent (eggs, noodles, fruits, various other items).
-airport shuttle. Hotel is not by anything, but we’d just take the shuttle to and from the airport, and went to the metro line there. Keep in mind that the subway/metro does stop running in the evening. We found out when it randomly stopped at a stop, so we grabbed a taxi/didi.
-front desk is hit and miss with English, but they’re polite and use a translation app.
-washer and dryer onsite and free for guests to use. Downside is there’s only two of each and guests aren’t considerate. I got stuck waiting on people to come and deal with their clothes. If you use the machines then set a timer. Be considerate. Be prompt to toss things into the dryer, then collect your crap. I wanted to just toss one of the peoples things out because I took multiple trips to the machines, and their clothes was just hanging out in the machines.
The bad (I hope management sees this, because it won’t detour me from staying again, but was inconvenient):
-WiFi was definitely lacking. I stayed in the second building, but this should get improved
-would be great to add more laundry machines or at least another dryer. I washed clothes in 15 minutes, then waited on the idiot who chose nearly a 2 hour drying cycle
-clean shower drains!
-wipe room floors
-add an English tv channel or some free movies
-check linens. Mine had stains
Comment from Hotel Management
19 May 2024 by 蒋, Hotel Management
Dear guests, hello! Thank you very much for choosing Shanghai Maritime Park Hyatt Hotel. Thank you for speaking highly of our hotel and sharing your stay experience. Your satisfaction is our greatest motivation. The hotel is located in Pudong Airport and Disney's core area. There is a Chinese restaurant in the hotel. It takes about 30 minutes to provide Disney's designated shuttle bus. It provides 24-hour designated free shuttle bus to Pudong Airport, and it takes about 15 minutes to get to Pudong Airport. You can take subway line 2, plane, bus and airport bus. The hotel is adjacent to Modern Square, and it takes about 10 minutes to walk. There are convenience stores, KFC, various tea shops, restaurants, barbecues, midnight snacks and so on. Welcome to come again.
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
17 May 2024 by S, Hotel Management
Dear guest, thank you very much for your positive feedback on our hotel. We will continue to strive to live up to your praise. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!
