Ratings based on 404 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Sep 2024
It was a beautiful place I love it the staff is very helpful
by A verified traveler
Posted 10 Sep 2024
This hotel is very modern and the staff was friendly and welcoming. It is located in a very central area, close to restaurants, beaches and shopping facilities. It was very quiet and simply beautiful !
by A verified traveler
Posted 6 Sep 2024
Staff was rude upon arrival. We did arrive a little earlier than check in but were treated like we were intruding! After 3pm my room still was not available and the front desk proceeded to check the next party in very very rude !!!!!
We were watched while enjoying the pool area didn’t really give great customer service
Rooms were cool but for the money that was paid I expected more
by A verified traveler
Posted 2 Sep 2024
This place is very modern, very high-end and luxurious. I highly recommend it.
by A verified traveler
Posted 27 Aug 2024
Beautiful modern hotel with restaurants near by, staff accommodating and eager to assist in making sure you have everything needed for an amazing vacation.
by A verified traveler
Posted 27 Aug 2024
I plan this trip to relax, reflect. and reset. I have a few delays in my traveling but upon arrival ACherry was waiting to check me in, my room was spacious, clean, beautiful view of the Marina and it smelled good. The beach was amazing. There were several places to dine within walking distances: True Waves. Baci's, Sharkbite, and Mango Reef (my favorite) and continental breakfsst was available each morning....in addition to water all day. The staff was wonderful - ACherry, Mario & Wendine. I would recommend Zenza to everyone.
by A verified traveler
Posted 24 Aug 2024
We ended up at the Zenza when our departing flight was canceled and we needed to extend our paradise trip for another day.
Upon check in the staff was amazingly sweet and helpful. We could figure out the remote situation as there was a different remote for the TV, AC, drapes, ceiling fan and someone came up to help us as we wanted the fan to work. The WiFi somehow would connect on our phones in the lobby but not in the room which was pretty significant
Wasn’t a fan of the bathroom structures. Probably better with married folks than friends.
Overall it was delightful!
by A verified traveler
Posted 18 Aug 2024
I loved my stayed here, such wonderful staff. Very clean and quiet and friendly. I stayed in the penthouse and when I say it was so pretty and they decorated my room so pretty. Highly recommended staying here and will be back soon
by A verified traveler from Woolwich Township
Posted 13 Aug 2024
The only problem that I had with this property was that the handle on the bathroom door was broken. The front desk was notified, however, since we were only staying for one night, the hotel probably didn’t send anyone to fix it.
by A verified traveler
Posted 6 Aug 2024
I like it and very quiet
