Ratings based on 351 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Close to airport
by A verified traveler
Posted 9 Jun 2024
The chair leg in room broken. You site says free shuttle they charge you if not at two specific times. The fridge in room was frozen full of ice. 1/4 roll toilet paper asked for extra roll the woman said she would bring it up but never did.$240 room it was not!
by A verified traveler
Posted 2 Jun 2024
L'emplacement de ma chambre. Il n'y avait pas de rideaux
by A verified traveler
Posted 31 May 2024
Need more dining outlets and entertainment facilities.
Comment from Hotel Management
31 May 2024 by DSW, Hotel Management
Thanks for your stay. This is a 35 rooms airport hotel. I am usure as to why more restaurants would benefit us.
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 16 May 2024
Comfortable hotel stayed here several times.
Comment from Hotel Management
31 May 2024 by DSW, Hotel Management
Thanks. We look forward to having you again.
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
31 May 2024 by DSW, Hotel Management
Thanks. We appreciate your stay.
by A verified traveler
Posted 30 Apr 2024
Hello this hotel was very bad, no customer service, unable to reach them by phone to book a shuttle. The bathrooms were filthy when asked for a different room, the front desk was not willing to try and give us a new room
Comment from Hotel Management
31 May 2024 by DSW, Hotel Management
This is very interesting. "Filthy," has never been used to describe our property. When I spoke with the agent on duty, I was informed that you needed an upgrade, and none was available. We do hope that youy will come again.
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
24 May 2024 by Nicole, Hotel Management
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
by A verified traveler
Posted 26 Apr 2024
The property was clean and nice.
The staff helped with calling taxis,
My room was upstairs and there was no staff to help me with it.
I had to pay for my breakfast. Staff at lobby need to be more welcoming with new clients.
Life is too pricy in Providenciales!!! Jeez!
Comment from Hotel Management
2 May 2024 by DSW, Hotel Management
Hi Marie,Thanks for your stay and your review. Thanks for your stay. Breakfast is not included in your rate, the reason for you paying for breakfast. The staff is usually helpful with bags. Sorry about that.
