Ratings based on 343 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Comfortable hotel stayed here several times.
by A verified traveler
Posted 30 Apr 2024
Hello this hotel was very bad, no customer service, unable to reach them by phone to book a shuttle. The bathrooms were filthy when asked for a different room, the front desk was not willing to try and give us a new room
by A verified traveler
Posted 26 Apr 2024
by A verified traveler
Posted 26 Apr 2024
The property was clean and nice.
The staff helped with calling taxis,
My room was upstairs and there was no staff to help me with it.
I had to pay for my breakfast. Staff at lobby need to be more welcoming with new clients.
Life is too pricy in Providenciales!!! Jeez!
Comment from Hotel Management
2 May 2024 by DSW, Hotel Management
Hi Marie,Thanks for your stay and your review. Thanks for your stay. Breakfast is not included in your rate, the reason for you paying for breakfast. The staff is usually helpful with bags. Sorry about that.
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
2 May 2024 by DSW, Hotel Management
Thank you for your stay. Thank you for your review. We do look forward to hosting you again.
by A verified traveler
Posted 18 Apr 2024
friendly staff
Comment from Hotel Management
19 Apr 2024 by DSW, Hotel Management
Thank you. We appreciate your stay, and you, taking the time to review us.
by A verified traveler
Posted 9 Apr 2024
Great for a quiet get away just loved it
Comment from Hotel Management
19 Apr 2024 by DSW, Hotel Management
It was great hosting you. We are happy that you enjoyed your stay. See you again!
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
19 Apr 2024 by DSW, Hotel Management
Hi Emma,We thank you for your stay and your review.
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
19 Apr 2024 by DSW, Hotel Management
Thank you. Hope to see you again.
by A verified traveler
Posted 7 Apr 2024
This hotel detailed information is misleading. Staff members were unprofessional, inexperienced, and rude. My room was unsafe - no windows.
Comment from Hotel Management
7 Apr 2024 by DSW, Hotel Management
Hi Gerald,Good day. We apologize, ad regret your experience. We would love to hear more about your experience, so we can address the issue. Unfortunately, of our 35 rooms, two (2) are like that, and some guests, specifically, request same. From what I noted, that is the room you booked on the online portal that you booked through, and, as we were fully booked on the day of your arrival, we did not have the option to do a room change. However, you were given the option of an upgrade for your second night, but you declined the offer.Again, we do apologize .
