Ratings based on 991 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
Port of Calls was amazing, we loved our stay and will definitely be returning. The staff were so helpful and friendly. I had 1 special request for the clear kayak photo shoot, for my birthday and they went above and beyond to ensure it happened. Port of calls is the perfect location and accessible to nightlife, the beach, and nice eating places. The room was nice and clean and staff was available for assistance with any request that we had. Thank you, Port of Calls for such a wonderful stay.
Comment from Hotel Management
26 May 2024 by dpapke, Hotel Management
Thank you for the wonderful review...much appreciated. So happy to hear that you loved your stay with us.
by A verified traveler
Posted 22 May 2024
Would come back again
Comment from Hotel Management
23 May 2024 by dpapke, Hotel Management
Thank you for the great rating. Hope you do get a chance to return.
by A verified traveler
Posted 22 May 2024
Will stay again
Comment from Hotel Management
23 May 2024 by dpapke, Hotel Management
On behalf of the entire team at Ports of Call I thank you for both choosing to stay with us and for taking the time to submit such a great review. Hope you do get a chance to return.
by A verified traveler from Mount Vernon
Posted 19 May 2024
Lovely resort central to the beach, dining, and shopping. We are a family with teens and we walked every where except to the FishFry and a kayak tour. Taxis were readily available those 2 days and were very friendly. Love the location and the staff was very accommodating. There was always a place available to sit by the pool and chaises ready at their section of GraceBay beach. The price point made a dream trip possible for our family. Thank you Ports of Call!
Comment from Hotel Management
20 May 2024 by dpapke, Hotel Management
Thank you for the nice review. Happy that you enjoyed your stay with us. Hope you get a chance to return.
by A verified traveler
Posted 18 May 2024
Conveniently located to everything, well kept, staff was friendly and accommodating. Great affordable spot. Will return for sure! Thank. You to the owners and staff at the Ports for a great stay. Alex
Comment from Hotel Management
20 May 2024 by dpapke, Hotel Management
Thank you for both choosing to stay with us and also for taking the time to submit such a nice review....much appreciated.
by A verified traveler from Brighton
Posted 10 May 2024
We had a balcony room. Clean. Excellent aircon & fan, very quiet. Fridge in the room. WiFi was great in the room, but not good on the balcony or communal areas.
Less than 5 minutes’ walk to the beach or there is a regular transfer available. The hotel provides sunbeds, parasols and towels.
Property is wheelchair friendly plus they have a beach wheelchair to get people in and out of the ocean that one of the other guests was using while we were there.
The included breakfast was pretty decent - hot choice each day plus pastries / toast / cereal / yogurt / fruit
Reception staff are all extremely efficient but maybe not the friendliest people, with a couple of exceptions.
There are various restaurants within walking distance, and a supermarket & pharmacy across the road.
Shared taxi with other people to/from airport is fixed priced $33 for 2 (cash only) as at May ‘24.
Nearest decent snorkelling is Coral Gardens, we went 3x - an hour leisurely walk each way along the beach (don’t walk via the road, use the beach) or we paid $20 one way the one time we took a taxi.
I don’t recommend the company that they use for snorkelling trips - book your own
Comment from Hotel Management
16 May 2024 by dpapke, Hotel Management
Thank you for the nice review and all your positive mentions.Our apologies re your experience with the charter company. As we generally hear wonderful things about them we will address your concerns with them.
by A verified traveler
Posted 1 May 2024
First is the friendly greeting every time you approach the front desk- they are efficient and always helpful! The rooms are made up beautifully and the cleaning service people are also so friendly! The complimentary breakfast is truly outstanding and sets this resort apart from others when making travel decisions. Finally, the people at the water front are always attentive to get lounge chairs and umbrellas set up for your use. We stayed last year and again this year, recommending Ports of Call to friends and family - please don’t change a thing. My slogan for you would be “ A gem that has it all”!
Comment from Hotel Management
2 May 2024 by dpapke, Hotel Management
Thank you for both choosing to return to stay with us and also for taking the time to submit such a nice review.
by A verified traveler
Posted 27 Apr 2024
Very good service. We enjoyed the continental breakfast every morning, great coffee. Very close to the beach, we didn’t mind walking, service is provided if needed. Staff is very helpful. The gentleman who attends the bar, always takes the time to say hello when we pass by. The pool was never crowded, always able to get a chair by the pool and on the beach. We had no issues on getting clean beach towels, always available at check-in desk. The Mexican Restaurant makes amazing drinks, located in the Villa and Ice Cream shop next door, great too!!
Comment from Hotel Management
29 Apr 2024 by dpapke, Hotel Management
Thank you for both choosing to stay with us and also for taking the time to submit such a nice review...much appreciated
by A verified traveler from lodi
Posted 20 Apr 2024
They charge me extra for my kids under 16 because they said in their policy for kids are under 6 only I tried to explain to them that I booked through Expedia but
They said they can’t do anything.
Comment from Hotel Management
25 Apr 2024 by dpapke, Hotel Management
I apologize for the confusion but your issue is with Expedia as our agreement with them is that we charge for children over six.
by A verified traveler
Posted 14 Apr 2024
Very nice property. My only complaint was cleaning of the room. Had to keep asking for towels even after they cleaned the room no fresh towels were left even though we left the dirty towels on the floor like requested. Very strange.
Comment from Hotel Management
15 Apr 2024 by dpapke, Hotel Management
Thank you for the great rating. I will definitely look into why proper towels were not delivered each day. Thank you for bringing this to our attention.
