Ratings based on 980 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
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Comment from Hotel Management
13 May 2024 by FOM, Hotel Management
Thank you for taking the time to provide feedback. We appreciate your honesty and are committed to improving our services. We are sorry we did not meet your expectations. We hope you give a second chance.Yours in hospitality,Sherna
by A verified traveler from South Hadley
Posted 12 May 2024
I chose this hotel because the Expedia site said they offer free shuttles in the area. However, the shuttle service was not available in weekends when I stayed. That should be added.
The property was clean and good!
Comment from Hotel Management
13 May 2024 by FOM, Hotel Management
Dear Naoko,Thank you for your feedback! We're glad to hear that you found our property clean and enjoyable. We apologize for any inconvenience regarding the shuttle service not being available on weekends during your stay. Your suggestion to include this detail in our offerings is duly noted, and we'll strive to provide clearer communication regarding shuttle availability in the future. We appreciate your patronage and hope to welcome you back soon!Happy Travels,Sherna
by A verified traveler
Posted 6 May 2024
Great stay.
Comment from Hotel Management
6 May 2024 by FOM, Hotel Management
Dear Joe,Thank you for your kind feedback. We are super excited to learn you had a great stay.We hope your travels bring you back.Yours in hospitality,Sherna
by A verified traveler
Posted 6 May 2024
Really liked the cookie
Comment from Hotel Management
6 May 2024 by FOM, Hotel Management
Dear Camille,Thank you for sharing your feedback with. we are pleased you had a great stay.We hope your travels will bring you back soon.Happy Travels,Sherna
by A verified traveler
Posted 3 May 2024
Comfortable and suited my needs, but very noisy on the weekend because of a large number of high school students staying there.
Comment from Hotel Management
3 May 2024 by FOM , Hotel Management
Dear Norman, thank you for staying with us. We are pleased to learn you found your stay comfortable and our service and amenities suited your needs. We apologize for any noise disturbances you experienced during your recent stay. We hope your travels will bring you back. Yours in hospitality, Sherna
by A verified traveler
Posted 29 Apr 2024
The front desk supervisor, Tay was friendly and helpful. She was courteous and professional. Thank you, Tay!!!!
Comment from Hotel Management
29 Apr 2024 by FOM, Hotel Management
Dear Rashida,It's fantastic to hear about your positive experience with Tay! She's dedicated to ensuring guests feel welcomed and supported throughout their stay. I'll make sure to pass along your kind words to her. We're here to make your stay exceptional. We look forward to welcoming you back soon.Yours in hospitality,Sherna
by A verified traveler
Posted 27 Apr 2024
Courteous staff and quick response
Comment from Hotel Management
29 Apr 2024 by FOM, Hotel Management
Dear Yongkyoon,Thank you for giving us a 5-star review.We are very pleased you had a great stay.We look forward to welcoming you back.Happy Travels,Sherna
by A verified traveler
Posted 27 Apr 2024
Staff was very nice and checked me in immediately. Room was very clean and neat!
Comment from Hotel Management
27 Apr 2024 by FOM , Hotel Management
Dear Ohmaira,Thank you for your positive feedback. We are very pleased to learn you had a great experience with our service and amenities. We look forward to welcoming you back soon. Happy travels, Sherna
by A verified traveler
Posted 23 Apr 2024
The cost of the snacks and food and breakfast there are outrageous to have a fully functioned in kitchen and the quality of the food that they serve was lackluster it can be severely improved and the cost of the snack bar by the front desk is outrageous makes no sense where the cost of these basic things would be so high if I had to do it all over again I would go somewhere else
Comment from Hotel Management
24 Apr 2024 by FOM, Hotel Management
Dear Havock,I appreciate your feedback and concerns about the cost and quality of our food offerings. We continuously strive to enhance our guests' experiences and will take your comments seriously to improve our snack bar and kitchen offerings. Your input helps us better understand our guests' needs, and we apologize for any inconvenience caused. We hope to have the opportunity to welcome you back in the future and provide a better experience.Yours in hospitality,Sherna
by A verified traveler
Posted 22 Apr 2024
It was a nice property, helpful to have a restaurant at the hotel after a long day of travel. We booked a king room with a pull out and on our reservation we indicated that we were traveling with children. It would have been nice to have bedding set for the pull out ahead of our arrival. We were excited about the pool, but unfortunately we were not able to use it due to an issue with the pool during our stay.
Comment from Hotel Management
23 Apr 2024 by FOM, Hotel Management
Dear Emily,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our property and found the convenience of having a restaurant on-site helpful after a day of travel.We apologize for any inconvenience regarding the bedding for the pull-out bed not being set up ahead of your arrival. We understand the importance of a smooth check-in process, especially when traveling with children, and we'll make sure to address this with our team to ensure it doesn't happen again in the future.We're truly sorry that you weren't able to enjoy our pool during your stay due to an issue with it. Please know that guest satisfaction is our top priority, and we're actively working to resolve the problem to prevent it from occurring again.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future. If there's anything else we can assist you with, please don't hesitate to reach out.Safe Travels,Sherna
