Ratings based on 759 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Peachland
Posted 17 May 2024
My room had no water in the shower and I was I unable to take a shower before departing the hotel. I brought this to the attention of staff upon departure as I felt the night really should have been compensated for this. Staff did not seem that concerned that no one noticed a non-functioning shower during cleaning of room.
Comment from Hotel Management
24 May 2024 by Best regards, G Wiwcharuck General Manager, Hotel Management
Hi Matthew,I am sorry to hear about the issue with your shower; please contact the guest service manager so we can correct the situation.
by A verified traveler
Posted 26 Apr 2024
This property was under construction
Comment from Hotel Management
8 May 2024 by G Wiwcharuck, General Manager, Hotel Management
Hi Glynden,Thanks for letting us know how your stay went; we will be done our renovations in June; we hope to see you again so we can show you the changes we have made.Best regards,
by A verified traveler
Posted 25 Apr 2024
Property under construction, I would have stayed away have I known. The breakfast room had very poor offerings in the morning.
Comment from Hotel Management
26 Apr 2024 by G Wiwcharuck, General Manager, Hotel Management
Hi Christine,Thank you for leaving us a review. I hope you are able to return after our renos so we can show you the changes.He hope to see you again soon. Best regards,
by A verified traveler from marsh lake
Posted 19 Apr 2024
Construction everywhere. Dingy rooms
Comment from Hotel Management
26 Apr 2024 by G Wiwcharuck, General Manager, Hotel Management
Hi Anne Marie,Thank you for leaving us a review of your stay. I apologize for the construction, and invite you to stay with us again after the renovations are done so you can see the changes. We hope to see you again.Best regards,
by A verified traveler
Posted 12 Mar 2024
Comment from Hotel Management
10 Apr 2024 by G Wiwcharuck, General Manager, Hotel Management
Hi Jeff,Thank you for taking the time to leave us a review!We hope to see you again soon.Best regards,
by A verified traveler
Posted 10 Mar 2024
Comment from Hotel Management
10 Apr 2024 by G Wiwcharuck, General Manager, Hotel Management
Hi Trevor,Thank you for letting us know how your stay went.We hope to see you again in the near future!Best regards,
by A verified traveler
Posted 7 Mar 2024
Very good in general.
Comment from Hotel Management
10 Apr 2024 by G Wiwcharuck, General Manager, Hotel Management
Hi Phat,Thanks for taking the time to let us know how your stay went. I am happy you enjoyed your time with us! We hope to see you again soon.Best regards,
by A verified traveler
Posted 4 Mar 2024
**
Comment from Hotel Management
6 Mar 2024 by G Wiwcharuck, General Manager, Hotel Management
HI Ursula,Thank you for taking the time to let us know you enjoyed your stay with us!We hope to see you again soon,
by A verified traveler
Great location!
Posted 1 Mar 2024 on HotelsProblem with shower in 1st room but was up-graded to deluxe room with a panoramic view of the harbour. Front desk staff very helpful and friendly.. Breakfast very good for one included.
Comment from Hotel Management
6 Mar 2024 by G Wiwcharuck, General Manager, Hotel Management
Hi Marla,Thank you for leaving us a review. I am happy to see we were able to make things right so you could enjoy your stay with us. We look forward to seeing you again in the future!Best regards,
by A verified traveler
Posted 8 Feb 2024 on Hotels
Comment from Hotel Management
9 Feb 2024 by G Wiwcharuck, General Manager, Hotel Management
Hi Wendy,Thank you for leaving us a review; we hope you enjoyed your time with us. We hope to see you again soon!Best regards,
