Ratings based on 981 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Calgary
Posted 17 Jun 2024
Always super clean with friendly and professional staff. Really appreciate the nice restaurant attached to the hotel
Comment from Hotel Management
17 Jun 2024 by Trish - Guest Service Manager, Hotel Management
Hi there! Thank you for taking the time to leave us a review and for giving us a perfect score. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to hosting you again. Take care!
by A verified traveler
Posted 11 Jun 2024
Enjoyed the area. Was quiet and we got to walk around to explore the nearby shops
Comment from Hotel Management
12 Jun 2024 by Trish - Guest Service Manager, Hotel Management
Hi there! Thank you for taking the time to leave us a review. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay and enjoyed exploring the area. We are looking forward to hosting you again. Take care!
by A verified traveler
Posted 10 Jun 2024
We put sign on door to have our room replenished and beds made. It never happened....we were there for 3 nights!!
Comment from Hotel Management
11 Jun 2024 by Front Desk Team, Hotel Management
We are truly sorry to hear about your negative experience. Our aim is always to provide the best service possible, and we regret that we fell short of your expectations. Your feedback is invaluable to us as it helps us identify areas for improvement. Please accept our sincerest apologies for any inconvenience caused.
by A verified traveler
Posted 9 Jun 2024
Another great stay @ the Sandman! Thanks again
Comment from Hotel Management
10 Jun 2024 by Front Desk Team, Hotel Management
Thank you so much for your review Jason. Hope to see you soon
by A verified traveler
Posted 9 Jun 2024
Comfy beds and good restaurant
Comment from Hotel Management
10 Jun 2024 by Front Desk Team, Hotel Management
Thank you so much for your review Gerald. Hope to see you soon again.
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Front Desk Team, Hotel Management
We are truly sorry to hear about your negative experience. Our aim is always to provide the best service possible, and we regret that we fell short of your expectations. Your feedback is invaluable to us as it helps us identify areas for improvement. Please accept our sincerest apologies for any inconvenience caused.
by A verified traveler
Posted 7 Jun 2024
We liked the room. Really nice pucked obe with a couch. Got the couch but it was in a separate room with not TV the TV was on the wall across from the tv.
We are not people who lay on a bed to watch TV. Also does not have an HDMI port on the TV it is attached to the wall. So maybe somewhere tgat is un reachable.
Comment from Hotel Management
8 Jun 2024 by Front Desk Team, Hotel Management
Hello Virginia,Thank you for your feedback. We appreciate your comments about the room and the TV will consider them for future improvements.
by A verified traveler
Posted 6 Jun 2024
Nice hotel, if walking a little far to go places, but great if your driving
Comment from Hotel Management
8 Jun 2024 by Front Desk Team, Hotel Management
Thank you, Maria, for the review, sounds like you had a great time here and we look forward to hosting you again soon. Thank you for choosing our location, I hope you have a fantastic week!
by A verified traveler
Posted 5 Jun 2024
It was very nice
Comment from Hotel Management
8 Jun 2024 by Front Desk Team, Hotel Management
Thank you, Lori, for the review, sounds like you had a great time here and we look forward to hosting you again soon. Thank you for choosing our location, I hope you have a fantastic week!
by A verified traveler
Posted 5 Jun 2024
The staff were friendly but the place is a little run down. The side door did not have a latch so security is a little sketchy. Our tub did not drain properly. The bathroom was not super clean. Not the best bang for your buck.
Comment from Hotel Management
5 Jun 2024 by Front Desk Team, Hotel Management
Thank you for acknowledging our friendly staff and efficiency. We apologize for the apparent wear & security concern expressed and apologize for any inconvenience this may have caused; we are addressing these Housekeeping and maintenance issues promptly.
