Ratings based on 533 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from East Orange
Posted 28 May 2024
Safe, quiet, convenient
Comment from Hotel Management
28 May 2024 by Guest Relations Management, Hotel Management
Hi Sherie!We're thrilled to hear that you found our hotel to be a safe, quiet, and convenient haven during your stay! Creating a tranquil and secure environment for our guests is always our top priority, and we're delighted that you felt at ease with us. Our team works hard to ensure that every aspect of your stay is seamless and enjoyable, from our peaceful surroundings to our convenient amenities. Thank you for taking the time to share your positive experience, and we look forward to welcoming you back for another relaxing stay soon!
by A verified traveler
Posted 27 May 2024
Staff is great! Bed is comfortable and location is very good.
Comment from Hotel Management
28 May 2024 by Guest Relations Management, Hotel Management
Hi Alexandra!Thank you so much for sharing your positive experience with us! We're thrilled to hear that you found our staff to be great and that you enjoyed a comfortable stay with us. It's always our priority to ensure our guests feel welcomed and at home. We're also glad to know that our convenient location worked well for you. We truly appreciate your feedback and hope to welcome you back for another wonderful stay soon!
by A verified traveler
Posted 27 May 2024
Center of everything
Comment from Hotel Management
27 May 2024 by Guest Relations Management, Hotel Management
Hi Johanica!We're thrilled to hear that you found our hotel to be centrally located! Being in the heart of the action is something we take pride in. Whether it's exploring the vibrant city life, enjoying nearby attractions, or simply soaking in the energy of the bustling surroundings, our goal is to provide our guests with the convenience and accessibility they desire. We hope to welcome you back soon for another fantastic stay!
by A verified traveler
Posted 26 May 2024
Customer service was EXCELLENT, the staff were very accommodating and attentive to our needs. Would definitely come back just for the hospitality!
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Howard,We are thrilled to hear that you enjoyed our excellent customer service and found our staff accommodating and attentive to your needs. It would be our pleasure to welcome you back for another fantastic stay with us. Thank you for your kind words.
by A verified traveler
Posted 20 May 2024
Good clean hotel. Friendly front desk. We could here people walking above us which was different from most hotel stays as well as voices outside.
Comment from Hotel Management
21 May 2024 by Guest Relations Management, Hotel Management
Hi Theresa!Thanks for staying with us and taking the time to let us know what you thought. You said that our hotel was clean and that the staff at the front desk was friendly. That makes us very happy. We know that noise can sometimes take away from the experience as a whole, and we're sorry if the sounds you described made things less enjoyable for you. Thank you for your feedback. We will definitely look into ways to reduce any noise so that all of our guests can have a peaceful stay. We hope that we can have the chance to see you again soon for an even better time!
by A verified traveler from McKinney
Posted 11 May 2024
Great
Comment from Hotel Management
13 May 2024 by Manager, Hotel Management
Hello Paul,We appreciate your feedback and are glad to hear you enjoyed your stay. Should you have any further comments or concerns, please don't hesitate to contact management directly. We value your input as it helps us improve our services for all guests.
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
28 May 2024 by Guest Relations Management, Hotel Management
Hi Brian!Thank you so much for your perfect rating! We're thrilled to know that you had a great experience with us. Your feedback means a lot to our team, and it inspires us to continue providing excellent service to all our guests. We hope to welcome you back soon for another wonderful stay!
by A verified traveler
Posted 7 May 2024
The bed were not as comfortable as other holiday inn express I have stayed in.
Comment from Hotel Management
8 May 2024 by Guest Relations Management, Hotel Management
Dear Holly,We're truly sorry to hear that your recent stay with us didn't meet your expectations, particularly in terms of the comfort of our beds. Providing a restful and rejuvenating night's sleep is a top priority for us, and we understand how crucial comfortable accommodations are for our guests. Your feedback is invaluable in helping us identify areas for improvement, and we'll certainly take your comments into consideration as we strive to enhance the quality of our guest experience. We hope you'll give us another opportunity to exceed your expectations in the future.
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
8 May 2024 by Guest Relations Management, Hotel Management
Hi Kevin!Hey there! Thanks a bunch for taking the time to rate our hotel! I'm glad to see we hit the mark with a 4 out of 5 score. While I noticed you didn't leave a comment, I hope it means you had an overall pleasant stay. We're always striving to make our guests' experiences top-notch, so if there's anything specific you enjoyed or any suggestions you have for us to bump that rating up to a solid 5, we'd love to hear them! Whether it's about our comfy beds, tasty breakfast options, or anything else that caught your eye, feel free to share. Looking forward to hosting you again soon!
by A verified traveler from Irmo
Posted 6 May 2024
Clean staff is friendly and accommodating.
Comment from Hotel Management
7 May 2024 by Guest Relations Management, Hotel Management
Dear Sharol, We're happy to hear that you had a positive experience during your stay with us! Your kind words about our friendly and accommodating staff truly warm our hearts. We're committed to providing exceptional service to all our guests, and it's wonderful to know that our efforts resonated with you. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences. We hope to welcome you back for another memorable stay soon!
