Ratings based on 526 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from McKinney
Posted 11 May 2024
Great
Comment from Hotel Management
13 May 2024 by Manager, Hotel Management
Hello Paul,We appreciate your feedback and are glad to hear you enjoyed your stay. Should you have any further comments or concerns, please don't hesitate to contact management directly. We value your input as it helps us improve our services for all guests.
by A verified traveler
Posted 7 May 2024
The bed were not as comfortable as other holiday inn express I have stayed in.
Comment from Hotel Management
8 May 2024 by Guest Relations Management, Hotel Management
Dear Holly,We're truly sorry to hear that your recent stay with us didn't meet your expectations, particularly in terms of the comfort of our beds. Providing a restful and rejuvenating night's sleep is a top priority for us, and we understand how crucial comfortable accommodations are for our guests. Your feedback is invaluable in helping us identify areas for improvement, and we'll certainly take your comments into consideration as we strive to enhance the quality of our guest experience. We hope you'll give us another opportunity to exceed your expectations in the future.
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
8 May 2024 by Guest Relations Management, Hotel Management
Hi Kevin!Hey there! Thanks a bunch for taking the time to rate our hotel! I'm glad to see we hit the mark with a 4 out of 5 score. While I noticed you didn't leave a comment, I hope it means you had an overall pleasant stay. We're always striving to make our guests' experiences top-notch, so if there's anything specific you enjoyed or any suggestions you have for us to bump that rating up to a solid 5, we'd love to hear them! Whether it's about our comfy beds, tasty breakfast options, or anything else that caught your eye, feel free to share. Looking forward to hosting you again soon!
by A verified traveler from Irmo
Posted 6 May 2024
Clean staff is friendly and accommodating.
Comment from Hotel Management
7 May 2024 by Guest Relations Management, Hotel Management
Dear Sharol, We're happy to hear that you had a positive experience during your stay with us! Your kind words about our friendly and accommodating staff truly warm our hearts. We're committed to providing exceptional service to all our guests, and it's wonderful to know that our efforts resonated with you. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences. We hope to welcome you back for another memorable stay soon!
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
1 May 2024 by Guest Relations Management, Hotel Management
Dear Dinah, We appreciate you taking the time to leave us feedback about your recent stay. While we're glad to hear you chose our hotel for your accommodation needs, we're sorry to see that your experience fell short of expectations. Your satisfaction is our top priority, and we regret any inconvenience or discomfort you may have encountered during your time with us. We would love the opportunity to learn more about your specific concerns and work towards making improvements to ensure a more enjoyable stay for all our guests. Please feel free to reach out to us directly so we can address any issues you encountered and hopefully welcome you back for a more positive experience in the future.
by A verified traveler from Irmo
Posted 1 Apr 2024
Friendly staff,clean rooms,great hot breakfast!
Comment from Hotel Management
1 Apr 2024 by Guest Relations Management, Hotel Management
Dear Sharol, We're glad to hear that you had such a fantastic experience during your stay with us! It's wonderful to know that our friendly staff, clean rooms, and delicious hot breakfast all contributed to making your visit a memorable one. Your kind words are truly appreciated, and we can't wait to welcome you back for another outstanding stay in the future!
by A verified traveler
Posted 24 Mar 2024
No public transportation, you cannot get Uber or Lyft! Very inconvenient.
Comment from Hotel Management
25 Mar 2024 by Guest Relations Management, Hotel Management
Dear Caroline, What a whirlwind of feedback! Your perspective is greatly appreciated. We understand that the absence of public transportation and ride-hailing services can be quite an inconvenience. While we can't wave a magic wand to summon Ubers or Lyfts, we're always exploring ways to enhance our guests' experiences. Our team is on the lookout for creative solutions to make transportation smoother for everyone. Despite this hiccup, we're thrilled you chose to stay with us and hope the rest of your experience was top-notch. If there's anything else we can do to elevate your next stay, just give us a shout!
by A verified traveler
Posted 18 Mar 2024
The staff was able to accommodate the handicapped couple we traveled with which was a huge help. They went out of their way to assist and even helped load their luggage when leaving. The front desk and food service was the best. It was even announced when the cinnamon rolls were put out. Very enjoyable stay.
Comment from Hotel Management
18 Mar 2024 by Guest Relations Management, Hotel Management
Hi Barbara,It warms my heart to hear that you had a great time during your stay with us! Our staff is very proud to make sure that all of our guests, no matter what special needs they may have, feel welcome and encouraged. I'm glad to hear that our staff went above and beyond to help the disabled couple you traveled with by giving them all the care and help they needed during their stay. Our goal is to make sure that all of our guests feel welcome, and your kind words let us know that we're on the right road. We're so glad you liked the food and service at the front desk, especially the cinnamon rolls! We are inspired by your feedback to keep providing excellent service, and we look forward to having you back for another enjoyable stay in the future.
by A verified traveler
Posted 4 Feb 2024 on Hotels
Comment from Hotel Management
5 Feb 2024 by Guest Relations Management, Hotel Management
Dear Daniel, Wow, you've just made our day with that stellar 10 out of 10 rating! Your kind words are like music to our ears, and we couldn't be happier that your experience at our hotel exceeded expectations. It's fantastic to hear that you enjoyed your stay, and we're absolutely thrilled to have played a part in making your time with us memorable. We can't wait to welcome you back for another fantastic stay and create even more unforgettable moments together. Cheers to your amazing review and here's to many more perfect 10s in the future!
by A verified traveler from Huntingtown
Posted 1 Feb 2024
Comment from Hotel Management
2 Feb 2024 by Guest Relations Management, Hotel Management
Dear Laura, Thanks so much for taking the time to share your kind rating. It was a pleasure to have you. Your feedback is really valuable to us, and we are thrilled to hear that your stay at our hotel was memorable. While we would love to learn more about your visit, we recognize that occasionally brevity is required. Rest assured that our team is committed to making your visit an unforgettable experience. We appreciate you taking the time to share your pleasant experience, and we look forward to having you back for a more memorable stay in the future.
