Ratings based on 221 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Not much!
If you walked much in the room or bathroom, your white socks turned gray. Didn't care much to find hair on the bathroom floor.... that was our 2nd room. The 1st room had a nonworking tv; so we were moved to a dirty room. The breakfast was a diabetic nightmare!!! Only protein we found was old peanutbutter and it took at least 5 minutes of stirring to to incorporate the oil into it that was lying on top of it. A gentleman was looking all over for some milk.... container was empty. Front desk person was found on the 3rd floor talking to employees and I told her about the "no milk" situation and she scurried away. The establishment is a very sad situation and over-priced. We will not be returning.
by A verified traveler
Posted 24 May 2024
Safe,clean,Friendly environment. Highly recommend. This will be my go to place each year when we visit family.
by A verified traveler from Lihue
Posted 23 May 2024
Very clean, overall very good. Some of the front desk staff not helpful. But my checkin was with a great lady that understood my requests and knew the area.
by A verified traveler
Posted 28 Apr 2024
Only one night stand. Only one of us had a nightstand to put our glasses, phone and CPAP machine on. Door to bathroom dragged on the floor…hard to close.
by A verified traveler
Posted 27 Apr 2024
Clean and quiet
by A verified traveler
Posted 5 Apr 2024
No heat. Hidden behind Comfort Inn with old Brookfield Inn large sign parking lot. Found last guest’s key card on floor - good vacuuming job.
by A verified traveler
Posted 21 Mar 2024 on Hotels
Friendly, clean good service
Comment from Hotel Management
21 Apr 2024 by nn, Hotel Management
Thank you for your response and we are glad that you enjoyed your stay. We are looking forward to seeing you again
by A verified traveler
Posted 21 Mar 2024
Comment from Hotel Management
21 Apr 2024 by nn, Hotel Management
You gave us a low score, but did not give a reason. We do use the responses to help us improve our hotel.
by A verified traveler
Yuck
Posted 17 Mar 2024 on HotelsThe staff was nice!
They only had one key card machine. It broke so for four days I had to be escorted to and from my room. Corporate told the staff they were in no hurry to fix it and would send a replacement machine next week.
The room for old and dirty and the couch in my upgraded suite had some huge fluid stain so I couldn’t use it. The vanity in the suite bathroom was too small for a single person’s toiletries
Comment from Hotel Management
21 Apr 2024 by nn, Hotel Management
We are sorry we did not match up to your expectations. As for the key card machine, I do not know where you got that Corporate was in no hurry to fix it. We had to send it to a repair shop to be fixed. We received a newer one the next week. We have a new sign coming it just hasn't gotten here yet.
by A verified traveler
Do not recommend!
Posted 17 Mar 2024 on HotelsBroken window, toilet that wouldn’t flush, ants all over the room, cigarette burns on the bedding, mold on ceiling, key card machine was broken so someone from the front desk had to let everyone in their rooms.
