Ratings based on 954 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Good service's
by A verified traveler
Posted 23 May 2024
Great services and property looks great and clean. Thanks
by A verified traveler
Posted 14 May 2024
All good
by A verified traveler
Posted 11 May 2024
Super kid friendly, easy amenities. I went off season but will be back
by A verified traveler
Posted 7 May 2024
Good, but far from CBD
by A verified traveler
Posted 29 Apr 2024
by A verified traveler
Posted 25 Apr 2024
We loved our stay! Rooms were clean and spacious & not far from Casula Mall. Exceptional customer service made our stay extra pleasant - esp from Remi, he was so friendly and must we say, he deserves a raise! Thank you Remi for your above and beyond customer service. Because of you, we will always book here!
by A verified traveler
Posted 25 Apr 2024
by A verified traveler
Posted 10 Apr 2024
Really great hotel, I stay in Sydney a lot and this hotel was reasonably priced, fantastic rooms, really comfortable bed with top quality linen and the restaurant downstairs was brilliant. I ate there twice and both times I had a great experience. The steak in particular was so good. I will definitely stay there again.
by A verified traveler
Posted 30 Mar 2024
We had nothing but problems staying here. Had to change rooms 3 times due to issues and still had aircon not working in the 3rd room but gave up when staff couldn't care less and didnt bother getting back to me about it. Finally got told on leaving the whole facility has electrical issues they can't currently resolve. We only had 1 decent nights sleep out of 4 as the room was too hot but given no compensation at all even though they knew it was an issue. Also, if an event is on at the attached entertainment venue there is no parking at all as there's no dedicated hotel guest parking. The rooms are nice but the issues left us not enjoying them. Definitely wouldn't stay here again.
