Ratings based on 169 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Location good, average accommodation.Slightly overpriced
Comment from Hotel Management
10 Jun 2024 by Steph, Hotel Management
Hi Sean,Thanks for your review. Our weekend rates tend to be higher, but we can usually accommodate a budget if you let us know next time.Warm regards,Steph
by A verified traveler
Posted 5 Jun 2024
Everything was excellent, just there was no facial tissues and had to use the toilet paper. Also, when I booked I emailed asking if I could leave my luggage for a couple of hours and was verified it was ok. When I went out for a walk in the park the morning I left, I was informed if I could leave as soon as possible because of cleaning for next guest. If I had know I would have gone out earlier. But overall it was excellent.
Comment from Hotel Management
6 Jun 2024 by Lauren-Sarah , Hotel Management
Hi Wendy,Thank you for staying with us here at Winckley Stays, we are very glad to hear you enjoyed your complimentary upgrade and thank you for your review. We did agree to store some luggage for you after the standard checkout time of 11am, however your belongings were not packed up ready for us to store and were left in the apartment so I am sorry there was a misunderstanding here. When we do store luggage after check out, the check out time remains the same unless guests pay to extend their check out time until 1pm. I hope this clarifies things for you. Warm regards,Lauren-Sarah
by A verified traveler
Posted 1 May 2024
I stayed in the “ Secret Garden “ room. It is situated on the top floor and lovely and quiet. The room is AMAZING. Its near to a lovely little park which is a one minute walk which leads to shops, bars and restaurant's. There is no reception at the hotel however there is a telephone number to call, and i called as i wanted a late checkout and they were really helpful.
Comment from Hotel Management
1 May 2024 by Steph, Hotel Management
Hi Tina,Thank you for taking the time to share your positive experience following your recent stay. It's so delightful to read your wonderful review, it's always fantastic to read when our guests have an amazing time whilst with us. The Secret Garden apartment is such a beautiful apartment and loved by many people who have stayed in it. It was a pleasure to accommodate you and we are hoping to welcome you back for another perfect stay.Warm regards,Steph
by A verified traveler
Posted 14 Apr 2024
The TV wasn't working properly. We were disturbed by the fire alarm going off, fortunately not that early in the morning.
Comment from Hotel Management
15 Apr 2024 by Steph, Hotel Management
Hi Paul,Thanks for taking the time to leave a review. Sorry to hear that your TV didn't work properly. We do provide a 24 hour phone number in the apartment and we would've been more than happy to come assist. The fire alarm was shortly going off on the morning of your departure, however was quickly acted upon by our staff.Warm regards,Steph
by A verified traveler
Posted 31 Mar 2024
Staff were not at all polite or interested. Place was clean but noisy .
Comment from Hotel Management
1 Apr 2024 by Steph, Hotel Management
Hi Robin,Sorry you felt this way - our team work incredibly hard and are always happy to help and welcome our guests, so I'm a bit confused by your review. If you do wish to disclose which staff member you felt was not polite and we will investigate.Warm regards,Steph
by A verified traveler
Posted 17 Mar 2024
Very nice hotel - everything I needed and perfect service.
Comment from Hotel Management
17 Mar 2024 by Steph, Hotel Management
Hi Carola,Thanks for taking the time to leave your feedback it's much appreciated. We're so delighted to see that you had such a pleasant stay and that we accommodated you well. We do hope to welcome you back if you're in Preston again.Warm regards,Steph
by A verified traveler
Posted 16 Mar 2024 on Hotels
Comment from Hotel Management
21 Mar 2024 by Steph, Hotel Management
Hi Steven,Thanks for the 10 out of 10, glad to see you had a great stay. We hope to see you again soon.Warm regards,Steph
by A verified traveler
Posted 7 Mar 2024 on Hotels
Comment from Hotel Management
8 Mar 2024 by Steph, Hotel Management
Hi Fatima,Thanks for the perfect 10 out of 10, we are delighted to see you had the most amazing stay. Hope to see you again.Warm regards,Steph
by A verified traveler
Loud staff
Posted 29 Feb 2024 on HotelsStay was lovely apart from the very loud kitchen staff i heard this is a separate business but there was no repect for guests stayed there as was there early in the morning been very loud
Comment from Hotel Management
1 Mar 2024 by Steph, Hotel Management
Hi Annalisa,Thank you for taking the time to leave some feedback. The Aven restaurant do work alongside us to keep disruption to a minimum to our guests. We like to ensure every guest has a comfortable stay. If you would prefer a apartment located away from this area, please do let us know next time and we'll be more than happy to allocate a more suited apartment for yourself.Warm regards,Steph
by A verified traveler
Posted 27 Feb 2024
I was pleasantly surprised how good the property and my apartment was. Admittedly I was unexpectedly upgraded but I imagine the other apartments were equally spotless and comfortable
Comment from Hotel Management
1 Mar 2024 by Steph, Hotel Management
Hi Emma,Thanks for taking the time to leave us a score, I am glad you had a lovely stay. It's great to hear that you received a complimentary upgrade and enjoyed the apartment. It was a pleasure accommodating you and we hope to see you again very soon.Warm regards,Steph
