Ratings based on 149 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
Perfect place for seminar and conferences
Comment from Hotel Management
20 May 2024 by Dinesh, Hotel Management
Dear Patrick,Thank you for your feedback.We do have 14 meeting spaces and events which makes us an ideal place for hosting the events.We are looking forward to seeing you next time.RegardsDinesh
by A verified traveler
Posted 29 Apr 2024
Was an enjoyable stay, staff were very helpful and made feel welcome.
Comment from Hotel Management
1 May 2024 by Dinesh, Hotel Management
Dear David,Thank you for your feedback and we are looking to welcoming you back to Novotel Preston.RegardsDinesh
by A verified traveler
Posted 24 Mar 2024
Good a commodity on and relatively quiet, easily accessible. Breakfast is over-priced and have to pay separately for a barista coffee. Should at least have some bottled water in the fridge in the room as well.
Comment from Hotel Management
25 Mar 2024 by Dinesh, Hotel Management
Dear Helen,Thank you for your feedback and we are pleased to hear you had a comfortable stay. We are looking forward to welcoming you back to Novotel Preston.RegardsDinesh
by A verified traveler
Posted 8 Mar 2024
I found the reception staff to be a little less than helpful, however I know that they are front line and often get the brunt of people's frustration. I was awoken at 3.30am by the rubbish truck emptying the large blue bins, that was very annoying. One of the rooms I stayed in the bathroom was so small if I was a very large person I would have struggled to get in and move around. (511)
Comment from Hotel Management
12 Mar 2024 by Dinesh, Hotel Management
Dear Dianne,Thank you for your feedback and please accept my apologies if you felt that our team members were unhelpful.It is often difficult for us to control events outside the hotel however the team would have been happy to offer you a different room. We do hope to offer you a better experience on your next visit.RegardsDinesh
by A verified traveler
Posted 3 Mar 2024 on Wotif
Had to pay a $200 fee when I arrived which was a bond and told the money would be refunded straight away in the morning when I checked out and present presented my card to them then checked out in the morning, gave them my card and was told he can take up to 48 hours to be refunded when he told me that the money goes straight back onto my card straight away as I was a Chuka and my husband has been admitted into the Austin hospital for two weeks has now left me with no money at all and I’m sill waiting not only would I like my holding fee for the bond back ASAP I would like a refund for my accommodation as well. I’ve got photos of the dirty Even here in it still
Comment from Hotel Management
6 Mar 2024 by Dinesh, Hotel Management
Dear Sandi,I am sorry to hear about your husband and we hope he gets better soon. I can assure you that refund was done on 4th March and it should have reflected in your account straight away. I would suggest contacting your bank to check on the hold up. We can provide with you with the receipt of the refund but unfortunately are unable to advise on the delay. RegardsDinesh
by A verified traveler
Posted 1 Mar 2024 on Hotels
Comment from Hotel Management
3 Mar 2024 by Dinesh, Hotel Management
Dear Robert,Thank you for the rating and we are pleased to hear that you enjoyed your stay.RegardsDinesh
by A verified traveler
Posted 23 Feb 2024 on Wotif
Fantastic location. Close to the train station. Quiet, very clean and lovely staff
Comment from Hotel Management
26 Feb 2024 by Dinesh, Hotel Management
Dear Katherine,Thank you for an amazing feedback. We are looking to welcoming you back to Novotel Preston.RegardsDinesh
by A verified traveler
Posted 21 Feb 2024 on Wotif
Comment from Hotel Management
25 Mar 2024 by DINESH, Hotel Management
Dear Margaret,Thank you for the rating and we are looking forward to welcoming you back to Novotel Preston.RegardsDinesh
by A verified traveler
Posted 15 Feb 2024 on Hotels
Comment from Hotel Management
13 Mar 2024 by Dinesh, Hotel Management
Hi, thank you for your feedback. We are looking forward to welcoming you again at the Hotel. Kind regards,
by A verified traveler
Posted 15 Feb 2024 on Hotels
Very clean hotel. Cheap and hard mattress though. Otherwise a great stay.
Comment from Hotel Management
19 Feb 2024 by Dinesh, Hotel Management
Dear Matt,Thank you for your feedback and sharing your experience. We are looking forward to welcoming you back to Novotel Preston.
