Ratings based on 146 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
Perfect place for seminar and conferences
by A verified traveler
Posted 29 Apr 2024
Was an enjoyable stay, staff were very helpful and made feel welcome.
Comment from Hotel Management
1 May 2024 by Dinesh, Hotel Management
Dear David,Thank you for your feedback and we are looking to welcoming you back to Novotel Preston.RegardsDinesh
by A verified traveler
Posted 24 Mar 2024
Good a commodity on and relatively quiet, easily accessible. Breakfast is over-priced and have to pay separately for a barista coffee. Should at least have some bottled water in the fridge in the room as well.
Comment from Hotel Management
25 Mar 2024 by Dinesh, Hotel Management
Dear Helen,Thank you for your feedback and we are pleased to hear you had a comfortable stay. We are looking forward to welcoming you back to Novotel Preston.RegardsDinesh
by A verified traveler
Posted 8 Mar 2024
I found the reception staff to be a little less than helpful, however I know that they are front line and often get the brunt of people's frustration. I was awoken at 3.30am by the rubbish truck emptying the large blue bins, that was very annoying. One of the rooms I stayed in the bathroom was so small if I was a very large person I would have struggled to get in and move around. (511)
Comment from Hotel Management
12 Mar 2024 by Dinesh, Hotel Management
Dear Dianne,Thank you for your feedback and please accept my apologies if you felt that our team members were unhelpful.It is often difficult for us to control events outside the hotel however the team would have been happy to offer you a different room. We do hope to offer you a better experience on your next visit.RegardsDinesh
by A verified traveler
Posted 15 Feb 2024 on Hotels
Comment from Hotel Management
13 Mar 2024 by Dinesh, Hotel Management
Hi, thank you for your feedback. We are looking forward to welcoming you again at the Hotel. Kind regards,
by A verified traveler
Posted 15 Feb 2024 on Hotels
Very clean hotel. Cheap and hard mattress though. Otherwise a great stay.
Comment from Hotel Management
19 Feb 2024 by Dinesh, Hotel Management
Dear Matt,Thank you for your feedback and sharing your experience. We are looking forward to welcoming you back to Novotel Preston.
by A verified traveler
Posted 11 Feb 2024 on Wotif
Comment from Hotel Management
25 Mar 2024 by Dinesh, Hotel Management
Dear Stephanie,Thank you for the rating and we are looking forward to welcoming you back to Novotel Preston.RegardsDinesh
by A verified traveler
Posted 10 Feb 2024 on Wotif
The property was very quiet & nice & clean. It was useful having the restaurant next door.
Comment from Hotel Management
11 Feb 2024 by Dinesh, Hotel Management
Hi Carolyn, thank you for your feedback. We are glad to hear that you enjoyed your stay with us and are looking forward to seeing you again. Kind regards,
by A verified traveler
Average stayy
Posted 8 Feb 2024 on HotelsCheckin and admin staff are great no issue there
Housekeeping didn’t replace towels or coffee sugar
Breakfast was included but I get picked up for work at 7 and breakfast only starts at 7. Sure there are others that stay here that head to work early also - no option for food at that time - every other hotel I stay at for work has breakfast from 6.30am
Comment from Hotel Management
8 Feb 2024 by Dinesh, Hotel Management
Hi David, thank you for your feedback. We are glad to hear that you enjoyed your stay with us. Please accept our apologies for the inconvenience caused due to the breakfast hours and we will ensure that this is passed on to the appropriate manager for consideration. We do have our cafe Stampton and Co that is open on weekdays from 7am, which can have a grab and go breakfast and coffee. We are looking forward to welcoming you again at the Hotel. Kind regards
by A verified traveler
Posted 7 Feb 2024 on Wotif
Comment from Hotel Management
25 Mar 2024 by DINESH, Hotel Management
Dear David,Thank you for the rating and we are looking forward to welcoming you back to Novotel Preston.RegardsDinesh
