Ratings based on 563 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Overall very good only downside is not a lot of parking apart from that everything else was perfect.
Comment from Hotel Management
5 Jun 2024 by Kelsey - Reservations Team Member, Hotel Management
Thank you for taking the time to tell us about your recent experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future.
by A verified traveler
Posted 12 May 2024
A lovely little hidden gem ❤️ All of the staff encountered were friendly and helpful the food was amazing, hotel was spotless. Thank you :)
Comment from Hotel Management
14 May 2024 by Kelsey - Reservations Team Member, Hotel Management
Thank you for taking the time to tell us about your recent experience with us, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future.
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
28 May 2024 by Kelsey - Reservations Team Member, Hotel Management
Thank you for taking the time to tell us about your recent experience at Holiday Inn Preston. Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future.
by A verified traveler
Posted 19 Apr 2024
Only car park system is inconvenient.
Comment from Hotel Management
23 Apr 2024 by Kelsey - Reservations Team Member, Hotel Management
Thank you for taking the time to tell us about your recent stay at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future.
by A verified traveler
Posted 4 Mar 2024 on Hotels
Comment from Hotel Management
6 Mar 2024 by Kelsey - Reservations Team Member, Hotel Management
Thank you for taking the time to tell us about your recent 10/10 experience at Holiday Inn Preston - I am delighted you enjoyed your stay! We look forward to welcoming you back again in the future.
by A verified traveler
Posted 24 Feb 2024
Comment from Hotel Management
26 Feb 2024 by Kelsey - Reservations Team Member, Hotel Management
Thank you for taking the time to tell us about your recent experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future.
by A verified traveler
Preston
Posted 4 Feb 2024 on HotelsAir con switched off to save money, room was incredibly hot.
Breakfast was well cooked but cold
Comment from Hotel Management
5 Feb 2024 by Kelsey - Reservations Team Member, Hotel Management
Thank you for taking the time to feedback on the hotel, I am sorry that your stay was not to our usual high standard. We aim to ensure that any issues are resolved while the guest is in the hotel and we have a duty manager on every shift to raise any issues with. I have passed on your feedback about the breakfast to our Restaurant Manager for him to take the necessary action.
by A verified traveler
Very good
Posted 1 Feb 2024 on Hotels
The bed was really comfy.
Breakfast was tasty.
Leah, in reception was very helpful.
Comment from Hotel Management
5 Feb 2024 by Kelsey - Reservations Team Member, Hotel Management
Thank you for taking the time to tell us about your recent 10/10 experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future.
by A verified traveler
Posted 29 Jan 2024 on Hotels
Comment from Hotel Management
30 Jan 2024 by Kelsey - Reservations Team Member, Hotel Management
Thank you for taking the time to tell us about your recent experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future.
by A verified traveler
Could be better
Posted 24 Jan 2024 on HotelsThe service was affected by system being down causing unnecessary issues with the booking. Carpet had permanent dark stains which should be dealt with for a branded hotel
Comment from Hotel Management
26 Jan 2024 by Kelsey, Reservations Team Member, Hotel Management
Thank you for taking the time to feedback on the hotel, I am sorry that your stay was not to our usual high standard. We aim to ensure that any issues are resolved while the guest is in the hotel, and we do have a duty manager on every shift to raise any issues with.I have passed on your feedback about the carpet to our Housekeeping Manager for him to take the necessary action.
