Ratings based on 471 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Great staff
by A verified traveler
Posted 27 May 2024
Staff was very unprofessional. Shower was leaking and ended up falling and slipping.
by A verified traveler
Posted 25 May 2024
Excellent hotel. Always enjoy our stay.
by A verified traveler
Posted 22 May 2024
We liked everything about this hotel. Friendly,helpful ,and spotlessly clean.
by A verified traveler
Posted 14 May 2024
by A verified traveler from Wigan
Posted 7 May 2024
We loved our room in the newly done Club House. Lots of little extras that made it feel really special. Room service was pretty quick and tjhe food was to a good standard. All the staff we spoke to were very pleasant and helpful.
Comment from Hotel Management
12 May 2024 by Annu, Hotel Management
Hi Hannah,Thank you for providing the lovely feedback, hope to see you soon.Thank you
by A verified traveler
Posted 6 May 2024
Large, clean room.
Very good breakfast selection.
Lovely pool.
Comment from Hotel Management
12 May 2024 by Annu, Hotel Management
Hi Alane,Thank you for providing the time to rate your stay with us. Hope to see you soon.Thank you,
by A verified traveler
Posted 5 May 2024
Well presented hotel, lovely restaurant, room on the small side
Comment from Hotel Management
12 May 2024 by Annu, Hotel Management
Dear Maria,Thank you for providing your valuable time to rate your stay with usThank you,
by A verified traveler
Posted 24 Mar 2024
The Hotel is advertised as a spa yet when we arrived on the Saturday there was a wedding in full swing which took over the hotel and grounds making it difficult to avoid guests and children. We were advised that this would be going on till the early hours. Also we were unable to book any treatment or enjoy the facilities as none were available as pre booked or no staff available. There was no where else to go in the hotel for relaxation or entertainment. After 6 hours of feeling hopelessly bored and trying to avoid the noisy wedding guests we gave up and decided to go home. THERE WAS NOTHING ELSE TO DO!!!! Why are potential guests not warned about weddings or facilities pre booked. They could change their weekend then to actually attend the Spa Facilities that Barton Moor
professes to offer. I was very disappointed and upset that no refund partial or otherwise was offered as given the horrible experience we had with no alternatives available Plus if you charge £154 for an “executive room” make sure the view from the window does not overlook the extractor fans and vents of the whole of the kitchen roof and fire escape. Terrible view for the money paid. I will NOT be recommending Barton Moor!!!!!
Comment from Hotel Management
12 May 2024 by Annu, Hotel Management
Hi Mark,On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Thank you,
by A verified traveler
Posted 22 Mar 2024
Comment from Hotel Management
12 May 2024 by Annu, Hotel Management
Dear Matthew,Thank you for providing your valuable time to rate your stay with us.Thank you
