Ratings based on 983 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Excellent staff on front desk!
Comment from Hotel Management
13 May 2024 by Theresa, Hotel Management
Gary, thank you for having stayed with us and sharing about your experience. We hope to see you again soon.
by A verified traveler
Posted 29 Apr 2024
Great hotel with huge rooms. Breakfast was a nice selection. Didn’t use the pool but was happy it was an option. Great walking distance to town. Friendly staff even during a super busy bike race weekend. They were prepared for the onslaught of bikers and handled it like the pros they are!
Comment from Hotel Management
29 Apr 2024 by theresa, Hotel Management
Johnny, thank you for staying with us and taking the time to share your experience. We are glad to hear you enjoyed the property and location. We hope your travels will bring you back again.
by A verified traveler
Posted 20 Apr 2024
We checked in late and Barbie was so friendly and helpful!!
Comment from Hotel Management
21 Apr 2024 by theresa, Hotel Management
Henry, thank you for having stayed with us and thank you for recognizing Barbie, she is an amazing and an asset to our team. We hope to see you again.
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
13 May 2024 by Theresa, Hotel Management
Patricia, thank you for having stayed with us and taking the time to rate your experience. We hope to see you again soon.
by A verified traveler
Posted 7 Apr 2024
The desk staff was friendly and accommodating. Unfortunately the housekeeping staff needs guidance and oversight.
We arrived the hall smelled of skunk. Inside we found the kitchenette sink clogged and gross. We were going to call the front desk, but the phone was so filthy we went down in person.
The ice bucket had grime on it. Sheets dirty, lamp dark with dust and dirt and the shower rod looked like it had never been cleaned. ]
We checked out one-day early because we couldn't stand it. The front desk clerk had the assistant manager, Theresa call me. Theresa authorized a refund through Expedia.
Comment from Hotel Management
8 Apr 2024 by theresa, Hotel Management
Sheri, my sincerest apologies again for the cleanliness issues you experienced. I did speak with the housekeeping dept to ensure a cleaner room.Thank you for your feedback.
by A verified traveler
Posted 6 Apr 2024
Theresa really helped make our stay - helpful, nice, and hard working. All staff were great.
Comment from Hotel Management
6 Apr 2024 by theresa, Hotel Management
Lorenz, thank you for staying with us and taking the time to share about your experience. I am glad I was able to enhance your experience. We hope to see you again in the future.
by A verified traveler
Posted 1 Apr 2024
Walking distance to different restaurants and shops.
Comment from Hotel Management
1 Apr 2024 by theresa, Hotel Management
Arelys, thank you for staying with and we are glad you enjoyed your stay and location close the historical downtown area. We hope to see your again soon.
by A verified traveler from Crofton
Posted 25 Mar 2024
Comment from Hotel Management
26 Mar 2024 by theresa, Hotel Management
Steven thank you for staying with us and taking the time to rate your experience.
by A verified traveler
Posted 24 Mar 2024
Amy at the front desk was exceptionally helpful. Helped us with a family gathering after a funeral. She needs to be recognized for service beyond her normal duties!
Comment from Hotel Management
24 Mar 2024 by Theresa, Hotel Management
Thank you Douglas for staying with us and sharing your experience with Amy...she is absolutely amazing and an asset to our team. Thank you!!! Sorry for your loss.
by A verified traveler
Posted 22 Mar 2024
Comment from Hotel Management
23 Mar 2024 by Theresa, Hotel Management
David, thank you for staying with us. My apologies we did not live up to your expectations. Is there something we could of done better to have enhanced your stay??
