Ratings based on 970 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
The check-in was very slow. Was at the lobby for a long time before we could get our rooms.
The access cards kept giving problems. Over my stay of 5 days, we had to go to the lobby counter countless of times to reconfigurate our access cards which couldnt open the hotel doors.
Comment from Hotel Management
5 Jun 2024 by Emmy Quality Manager, Hotel Management
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you faced during your stay at Amari.We regret that the check-in process was slow and that you had to wait a long time in the lobby before getting your room. We understand how important a smooth check-in is, and we will work with our team to improve this process.We are also sorry for the repeated issues you encountered with your access cards. Your feedback is crucial, and we will address this problem immediately to ensure it does not happen in the future. We understand how frustrating it must have been to repeatedly go to the lobby counter to reconfigure your access cards, and we appreciate your patience and understanding.Your comfort and satisfaction are very important to us, and we hope to have the opportunity to provide you with a seamless and enjoyable stay in the future.Thank you again for your valuable feedback.Warm regards,
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
2 Jun 2024 by Cate, Amari Host, Hotel Management
Dear Valued Guest,Thank you so much for sharing your experiences with us. At Amari Bangkok we continue strive delivering a refine service to all of our guest. We look forward to welcome you back soon.
by A verified traveler
Posted 31 May 2024
Staff members were courteous however was not very on top of helping when there was an actual issue. This issue being the noise of kids running up and down the hallway early morning and in the evening, and also people screaming and banging upstairs.
Comment from Hotel Management
2 Jun 2024 by Cate, Amari Host, Hotel Management
Dear Valued Guest,I would like to thank you on behalf of the entire hotel team members for taking the time to share your experiences with us. I will ensure that your feedback will be delivery to relevant team to improve our service to the best. At Amari Bangkok we continue strive delivering a refine service to all of our guest. We look forward to welcome you back soon.
by A verified traveler
Posted 27 May 2024
Location
Comment from Hotel Management
28 May 2024 by Emmy Quality Manager, Hotel Management
Thank you very much for your kind words and positive feedback regarding your recent stay at Amari Bangkok. We are thrilled to hear that you have noticed and appreciated the transformation of our hotel into a gem over the years.Maintaining high-quality rooms, excellent facilities, and a warm and friendly staff is at the core of our commitment to guest satisfaction. Your feedback reinforces our dedication to continuous improvement and motivates us to uphold these standards.We will continue our efforts to enhance the guest experience and ensure that every aspect of your stay, from the rooms to the facilities and interactions with our staff, exceeds your expectations. Your satisfaction and loyalty mean a great deal to us, and we are grateful for the opportunity to serve you.Thank you once again for your valuable feedback and for choosing Amari Bangkok. We look forward to welcoming you back for another exceptional stay in the near future.
by A verified traveler from Hercules
Posted 16 May 2024
Over all, our stay with Amari was great. It was close to everything. Shopping, dining, and anywhere you want to go. The breakfast buffet was superb with a lot of choices. I would come back again here to stay.
Comment from Hotel Management
16 May 2024 by Cate, Amari Host, Hotel Management
Dear Lucero, Thank you so much for sharing your experiences with us. Especially mentioned about the great location of our hotel.At Amari Bangkok we continue strive delivering a refine service to all of our guest. We look forward to welcome you back soon.Warmest regards, Ruethairat Rachawaeng, Assistant Manager, Guest Relations
by A verified traveler from Gainesville
Posted 15 May 2024
Extremely nice property. Staff was very friendly and helpful.
Comment from Hotel Management
16 May 2024 by Cate, Amari Host, Hotel Management
Dear Reshard,Thank you so much for sharing your experiences with us. Especially mentioned about the great location of our hotel and also compliment to our staffs.At Amari Bangkok we continue strive delivering a refine service to all of our guest. We look forward to welcome you back soon.Warmest regards, Ruethairat Rachawaeng, Assistant Manager, Guest Relations
by A verified traveler from Diamond Bar
Posted 15 May 2024
Comment from Hotel Management
5 Jun 2024 by Emmy Quality Manager, Hotel Management
Thank you for your positive feedback! We're thrilled to hear that you found our hotel to have a good location and that you enjoyed the cleanliness and comfort of your stay. Providing a welcoming and pleasant environment for our guests is always our top priority.If there's anything else we can do to enhance your experience or if you have any special requests for your next visit, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best regards,
by A verified traveler
Posted 11 May 2024
Very good condition, great service, best location
Comment from Hotel Management
13 May 2024 by Emmy Quality Manager, Hotel Management
Thank you for taking the time to share your positive feedback about your recent stay at Amari Bangkok. We are thrilled to hear that you had a very good experience and enjoyed our hotel's condition, excellent service, and prime location.Our team takes great pride in providing top-notch service and ensuring that our guests have a comfortable and memorable stay. We are delighted that we were able to meet your expectations and make your time with us enjoyable.Your kind words about our hotel's condition and convenient location are much appreciated. We strive to maintain high standards throughout our property to offer our guests a pleasant and hassle-free experience.Thank you once again for choosing our hotel.Best regards,EmmyQuality Manager
by A verified traveler
Posted 9 May 2024
Staff was very nice and hospitable. Hotel is very clean and organized
Comment from Hotel Management
9 May 2024 by Cate, Amari Host, Hotel Management
Dear Khun Collen, Thank you for your review on Expedia. Especially mentioned about the great services you have been experienced here at Amari Bangkok. We all look forward to welcome you back soon.
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
8 May 2024 by Emmy Quality Manager, Hotel Management
Thank you for sharing your feedback with us regarding your recent stay at our hotel. We are delighted to hear that you found our hotel nice and appreciated its proximity to Pratunam.We take great pride in offering a comfortable and convenient experience for our guests, and we are pleased to know that you enjoyed your time with us.Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.Warm regards,EmmyQuality Manager
