Ratings based on 513 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Newberry
Posted 2 Jun 2024
Rooms were very nice. Staff were nice. Pool is closed for renovations and first floor rooms are being remodeled as well.
by A verified traveler from Mobile
Posted 9 May 2024
Comfortable
by A verified traveler
Posted 4 May 2024
Recently renovated, rooms were spacious and beds were comfortable!
by A verified traveler from andalusia
Posted 1 May 2024
by A verified traveler
Posted 18 Apr 2024
Pool was closed but no big deal. No usb in the room for charging phone. My bad for forgetting my plug in brick but what hotels don’t have usb chargers these day? Elevator was glitchy going up and dropped a few inches a few times before finally going up. It felt like a carnival ride and I refused to take it again. I called the front desk about it but they didn’t seem concerned. Cable TV wasn’t working for my 2 night stay. Front desk said they were working on it. Last but not least they had a golf cart shuttle for bringing guests to local destinations like the golf course but front desk said it didn’t work because battery had died. I walked the mile or so. Biscuits and gravy were good by I Won’t stay here again.
Comment from Hotel Management
19 Apr 2024 by Management , Hotel Management
Dear Gary, Sorry to hear your stay wasn't up to standard. All guest that checked into rooms with TV issues were told about it beforehand. Yes we do have a gold cart for shuttling guest but as everything states the hotel is under renovation. Again we are sorry the stay was not up to your expectations. Please give us another try once everything is complete, I'm sure you will then enjoy your stay with us. Thank youThe Holiday Inn Express and Suites Team
by A verified traveler
Posted 8 Apr 2024
I enjoyed everything
by A verified traveler
Posted 29 Mar 2024
All was good. Very nice safe area.
Comment from Hotel Management
29 Mar 2024 by Management , Hotel Management
Good afternoon, We are happy to see that you had a positive stay with us and we hope to see you again. Thanks so muchPaula
by A verified traveler
Posted 21 Mar 2024
Nice rooms and staff was very helpful!
Comment from Hotel Management
1 Apr 2024 by Holiday Inn Team , Hotel Management
Hi Kandis, Thank you so much for staying with us at Holiday Inn Express Prattville. We hope to see you again soon.
by A verified traveler
Posted 11 Mar 2024
See above
Comment from Hotel Management
1 Apr 2024 by Holiday Inn Team , Hotel Management
Thank you so much for the 5 stars! Hope to see you again soon.
by A verified traveler
Posted 1 Mar 2024
Comment from Hotel Management
1 Apr 2024 by Holiday Inn Team , Hotel Management
Thank you Judy for sharing your experience. We hope to have you stay with us again.
