Ratings based on 212 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
This was my second time staying at the hotel. We were to stay 3 nights, however our flight from S. Filipe was cancelled therefore we missed or first night, we requested a refund of the first night since flight cancellation was no fault of ours, however it wasn’t honored, was disappointed with that, however, the stay was nice, staff were friendly and eager to help out. Breakfast buffet was exceptional. Lunch was superb.
Comment from Hotel Management
23 May 2024 by Miguel Medeiros - Hotel Manager, Hotel Management
Dear Mrs. Audilia, On behalf of our entire team at Pestana Trópico, we would like to thank you for taking the time to provide us with your positive feedback. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Trópico.Best regards, Miguel MedeirosHotel Manager
by A verified traveler
Posted 29 Apr 2024
Good location and comfortable bedding.
Comment from Hotel Management
7 May 2024 by Miguel Medeiros - Hotel Manager, Hotel Management
Dear Mr. Jimmy, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location and room. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Trópico.Kind regards, Miguel MedeirosHotel Manager
by A verified traveler
Posted 12 Apr 2024
Beautiful hotel friendly staff - room maintenance can be better but overall great stay
Loved the breakfast
Comment from Hotel Management
7 May 2024 by Miguel Medeiros - Hotel Manager, Hotel Management
Dear Mr. Cesarino, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We are delighted to read your comments about our service and team! We thank you for your stay, and we look forward to welcoming you again soon at Pestana Trópico.Kind regards, Miguel MedeirosHotel Manager
by A verified traveler
Posted 16 Feb 2024
Comment from Hotel Management
7 May 2024 by Miguel Medeiros - Hotel Manager, Hotel Management
Dear Uyen, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We thank you for your stay, and we look forward to welcoming you again soon at Pestana Trópico.Kind regards, Miguel MedeirosHotel Manager
by A verified traveler
Posted 8 Dec 2023
Comment from Hotel Management
8 May 2024 by Miguel Medeiros - Hotel Manager, Hotel Management
Dear Guest, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We thank you for your stay, and we look forward to welcoming you again soon at Pestana Trópico.Kind regards, Miguel Medeiros Hotel Manager
by A verified traveler
Posted 13 Nov 2023 on Hotels
Cleanliness of the room was the only fault. Otherwise the hotel staff were super friendly and helpful. Restaurant food was very very good. Breakfast buffet very good too
Comment from Hotel Management
27 Dec 2023 by Érico Teixeira, Hotel Management
Dear Tracy, Thank you for taking the time to give us your opinion on your recent stay. Your opinion is essential for us to improve how we work.We would like to apologise for not meeting your expectations with your accommodation. We are working together with the housekeeping and maintenance teams to amplify the standard controls each accommodation is subjected to before the Guests' arrival, to prevent such inconveniences from happening in the future.We hope that you will give us another opportunity to host you and rebuild your trust in the future. It was a real pleasure for us to have you as our Guest at Pestana Trópico.Kind regards, Érico Teixeira
by A verified traveler
Posted 12 Nov 2023
Staff was incredible. Becky, Carlos, Silvana, Mr. Lopes our housekeeper Maria and the entire staff made the trip. They took care of everything we needed. This is the only place to stay in Praia.
Comment from Hotel Management
27 Dec 2023 by Érico Teixeira, Hotel Management
Dear Mr. Daniel, Thank you for your feedback on your stay at Pestana Trópico. We are pleased to hear that you enjoyed the experience and our team's service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Trópico, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Trópico
by A verified traveler
Posted 6 Nov 2023
Always very helpful staff, the best hotel to stay at in Praia.
Comment from Hotel Management
11 Nov 2023 by Érico Teixeira, Hotel Management
Dear Mr. Roger, On behalf of the entire team at Pestana Trópico, I would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Erico and Team
by A verified traveler from Ibadan
Posted 30 Oct 2023
Comment from Hotel Management
27 Dec 2023 by Érico Teixeira, Hotel Management
Dear Guest, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Trópico for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Érico Teixeira
by A verified traveler from Harper Woods
Posted 25 Sep 2023
Noise
Comment from Hotel Management
25 Sep 2023 by Érico Teixeira, Hotel Management
Dear Aichetou, We would like to thank you for taking the time to share your opinion on your experience at Pestana Trópico. We highly appreciate the feedback provided by our Guests as it helps us improve our daily performance and perfect our service quality. We are sincerely sorry for any inconvenience caused during your stay. We have shared your comments with our Team, and we are taking the necessary measures to improve our services.Once again, we thank you for staying at Pestana Trópico, and we look forward to welcoming you back soon.Kind regards, Érico and Pestana Trópico Team
