Ratings based on 227 Verified Reviews
3.5 Room cleanliness
3.1 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Jun 2019 on Hotels
The location was perfect for us! The apartment also fit our needs perfectly. The people there were not as responsive as we needed during the off hours. We found they were not always at the desk upstairs during their advertised business hours. Text messages took some time to get responses and can be difficult for travelers that do not have texting capabilities overseas. The instructions we received in the apartment advertised they would clean every three days, but they only supplied us with fresh towels and removed garbage. They did not clean the entire apartment or change the sheets.
by A verified traveler
Posted 11 Oct 2018 on Hotels
Comment from Hotel Management
26 Oct 2018 by Platan, Hotel Management
Thank you.
by A verified traveler from Toronto
Posted 10 Oct 2018
Great location but it was hard to figure out where the pension is since it is on the 5th floor. I received instructions by email saying my key would be placed in a locker at the front door of the building but unfortunately there was none. Otherwise, the place is fine and we had a good time. Friendly and helpful staff.
by A verified traveler
Good value, clean room
Posted 12 Aug 2018 on HotelsWe arrived after midnight but we received instructions of how to pick up our keys from the safety box. Unfortunately, when we reach the floor where the pension is there was a couple of ladies camping at the front of our door. They told us they weren’t able to retrieve their key and that they couldn’t communicate with the management as they weren’t picking the phone. The room and bathroom were spacious, and clean. It can get quite warm during the summer, I’d recommend adding a fan for this purpose. We didn’t have face to face contact with the front desk at any point. Just a warning for picky people, the lift is super old and at night time the entrance and lift area aren’t properly illuminated so it can look a little bit creepy. I will return as it is perfectly located with walking distance to all the touristic area and it was a good value for money.
Comment from Hotel Management
15 Aug 2018 by Platan, Hotel Management
Thank you.
Recommended
for Everyoneby A verified traveler from Thailand
Value for money
Posted 18 Jul 2018
Cons: The elevator is quite old.
Platan is in a good location. There is a tram/bus station in front of the hotel. Hotel is clean and spacious. Continental breakfast was okay.
Comment from Hotel Management
29 Jul 2018 by Platan, Hotel Management
Thank you.
Recommended
for Everyoneby A verified traveler
Close to river
Posted 15 May 2018 on WotifAll in all our stay was quite pleasant. Quite close to all of the points of interest to see.
Comment from Hotel Management
22 May 2018 by Platan reception, Hotel Management
Thank you :-).
by A verified traveler from Michigan USA
Try to find another hotel
Posted 29 Jul 2017 on Travelocity
Pros: Location, bed was comfortable.
This hotel wasn't the best experience. It was quite hard to find. The woman at the front desk was incredibly rude! The short time she is there she also does her best to ignore you. We were there in July when it was very warm. The rooms are in an attic and are very hot and there is no air conditioning. The only windows are a couple in the ceiling. We couldn't even open those most of the time as it rained a lot. I was very uncomfortable!
Also, what I found very annoying was the towel situation. We were allotted one "bath" towel for our 3 day stay. This towel was not much bigger than a hand towel. You don't even get a hand towel for the sink!. When I asked the woman at the desk for a hand towel, she "informed" me that we only got one towel per person, and that if we wanted a hand towel it would cost us 1 Euro (as would be any extra towel). I have stayed at a lot of very basic hotels, but have never encountered that type of annoying situation. I don't need new a new towel every day, but no hand towel! Such penny pinching is really crazy!
by A verified traveler
Staff is worst in the world
Posted 7 Jun 2017
Pros: Location
Cons: Staff Attitude
Staff kick us out if arrive before check in time 2pm, and staff only work 08:30~11:00, so they really don't want to see the guest,and of course can not get map or any information, and some key don't have room number, so need to knock and try every door to find your room..
The room is tiny without any fan, 2 ceiling window only, can't stay room in the day time.
Small Breakfast is 08:30~09:30 only, check out time is 09:30, and of course is forbidden to leave luggage after check out..!!!!
by A verified traveler
Fantastic location, but some condition issues
Posted 21 Apr 2017 on HotelsThis is a decent studio apartment in an extremely convenient location. Everywhere in the Old Town is walkable giving you access to its wealth of museums, theatres and concert halls as well as restaurants, bars and other attractions. The main station is around 20 minutes walk and the castle around half an hour, so again walkable, but there is also a tram stop right outside the door of the apartment block if you don't fancy the exercise.
There are a few drawbacks - the studio is in the roof and there is no elevator, so you have to carry your luggage up 129 stairs under your own steam - service here is very light touch with no porter and reception only operating limited hours. Also, if you are a light sleeper I would not recommend this place. There are no shutters, only Venetian blinds, and these do not descend the full length of the window and in any case are broken so that the slats cannot be rotated. This means that the apartment cannot be made dark, even at night (streetlight streams in) and if it is summer you are likely to be woken by the sun at around 5.
The bracket fixing the shower in place is broken so you cannot stand under a constant stream, but have to hold the shower head in order to wash.
Overall we had a good stay, and the issues I have mentioned were not big problems for us, though I imagine they would be for some others.
by A verified traveler
Posted 5 Dec 2016 on Hotels
