Ratings based on 985 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
by A verified traveler
Posted 13 May 2024
Hotel is very good. Clean. Convenient. Good amenities in the hotel
Comment from Hotel Management
14 May 2024 by Roberto Mateos, General Manager, Hotel Management
Dear Maninder, Thank you very much for your kind feedback.We are thrilled to learn that you found our service excellent and our amenities satisfactory. It's always encouraging to hear such positive feedback, which serves as a crucial indicator of our commitment to providing the finest hospitality. Your commendation on the cleanliness and overall condition of Occidental Praha Five affirms our efforts in maintaining a comfortable and inviting environment for all our guests. We strive continually to offer the best experience and your feedback motivates us to further enhance our standards.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager
by A verified traveler
Posted 1 May 2024
Loved location near everything! Suoer clean and great Customer service.
Comment from Hotel Management
4 May 2024 by Roberto Mateos, General Manager, Hotel Management
Dear Maria,Thank you for your positive feedback.We are thrilled to know that our central location provided you with the convenience you deserved during your stay. It is delightful to learn that the cleanliness standards at Occidental Praha Five met your expectations and contributed to a pleasant visit. Our team is committed to delivering exceptional service and it brings us joy to see that we have succeeded in making your stay comfortable. Acknowledging your satisfaction with the hotel's condition and room amenities further encourages us to continue our dedication to excellence.We take pride in offering a variety of room types and amenities, tailored to cater to the diverse needs of our guests, ensuring a memorable experience for every stay. Thank you for choosing Occidental Praha Five, and we look forward to the opportunity to welcome you again.We look forward to welcoming you back on a future occasion.Best regards,Roberto Mateos, General Manager
by A verified traveler
Posted 6 Apr 2024
by A verified traveler
Posted 1 Apr 2024
It was a good stay
Comment from Hotel Management
3 Apr 2024 by Roberto Mateos, General Manager, Hotel Management
Dear Loren,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Roberto Mateos, General Manager
by A verified traveler
Posted 29 Mar 2024
They just didnt have english breakfast tea. Requested at reception they said they would send up to room but nothing. Also, room service did not top up English breakfast tea.
Comment from Hotel Management
30 Mar 2024 by Roberto Mateos, General Manager, Hotel Management
Dear Randee,We appreciate that you took the time to share your experience with us.We are pleased to hear that you found our hotel's condition and room amenities to your satisfaction, reflecting our commitment to providing exceptional stays. However, we regret the oversight regarding the English breakfast tea. Our aim is to offer meticulous service, and it seems we fell short in this instance. While we do provide a variety of tea options as part of our room amenities, we apologize for any inconvenience caused and will look into this matter to ensure our room service meets all guest expectations.Your commendations on the hotel's condition and room amenities are greatly appreciated and motivate us to continue upholding our high standards.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Roberto Mateos, General Manager
by A verified traveler
Good value, minor flaws
Posted 28 Feb 2024 on HotelsComfortable and clean, good value, but no money has been spent on repairing minor superficial damage (not to the level I'd expect of a 4 star hotel). Sauna was also closed or not well sign-posted, no info supplied on this.
Comment from Hotel Management
28 Feb 2024 by Roberto Mateos, General Manager, Hotel Management
Dear Ronald,Thank you for your review.We regret to hear about your concerns regarding some superficial damage and the sauna signage. Please rest assured that maintaining a pristine condition in all areas of our hotel is of paramount importance to us, and we appreciate you bringing these matters to our attention. We are also committed to providing clear information about our facilities and services, including the sauna, and we will review how this information is communicated to our guests.We are delighted to learn that you found our rooms comfortable and clean and that you felt you received good value during your stay. It is always encouraging to hear positive feedback, particularly in relation to room comfort which we strive to ensure is of the highest standard for our guests.We hope to welcome you again in the future. Best regards,Roberto Mateos, General Manager
by A verified traveler
Posted 26 Nov 2023
by A verified traveler
Posted 26 Nov 2023
had a nice stay that went well, thank you
Comment from Hotel Management
27 Nov 2023 by Roberto Mateos, General Manager, Hotel Management
Dear Al, Thank you very much for your kind feedback.While we're pleased with your positive remarks, we noticed your satisfaction with our service and room amenities didn’t quite reach 100%. We continuously strive to improve in these areas and value your input as it helps us to enhance our guest experience. Nevertheless, we're delighted to know that the cleanliness of our rooms met your expectations, reflecting our commitment to providing a spotless environment for our guests.It's also gratifying to hear that you found our hotel's condition to be exemplary, showcasing our dedication to maintaining a high standard of quality.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager
by A verified traveler
Posted 17 Sep 2023
