Ratings based on 986 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Apr 2024
Good
Comment from Hotel Management
13 Apr 2024 by Duty Manager, Hotel Management
Dear Mr. Dubb,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours,Anastasiya Burliayeva,Duty Manager
by A verified traveler from Forest Hill
Posted 7 Apr 2024
Nice and enjoyed stay. Just felt our room took a while to walk too being on opposite sides of the building from the lifts, but otherwise everything was great.
Comment from Hotel Management
9 Apr 2024 by Duty Manager, Hotel Management
Dear Daniel,Thank you for choosing to stay at the Hilton Prague Hotel and for taking the time to leave such a fantastic review. I was thrilled to learn that you thoroughly enjoyed your stay with us and that you found our services to be to your liking. We hope that you'll come back soon and that we'll have the pleasure of welcoming you once again.With kind regards,Jiří, Duty Manager
by A verified traveler
Posted 6 Apr 2024
A luxurious place to stay. Fantastic for its breakfast buffets and located 2 minutes walk from a metro line, a major bus terminal ( Praha Florenc) and trams into the centre. Super staff from the front door to the house maids
Comment from Hotel Management
7 Apr 2024 by Duty Manager, Hotel Management
Dear Adele,I would like to express my gratitude for choosing to stay at the Hilton Prague Hotel and for taking the time to share your feedback with us. Your review is greatly appreciated. I am delighted to hear that you enjoyed your stay with us and that our services and facilities met your expectations. Your positive comments will be shared with the entire team, as they serve as a great motivator for us to continue providing exceptional service.With kind regards,Jiří, Duty Manager
by A verified traveler
Posted 24 Mar 2024
Great place
Comment from Hotel Management
26 Mar 2024 by Duty Manager, Hotel Management
Dear Valuable Guest,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours,Anastasiya BurliayevaDuty Manager
by A verified traveler
Posted 17 Mar 2024
Great hotel
Comment from Hotel Management
20 Mar 2024 by Duty Manager, Hotel Management
Dear Valuable Guest,Thank you for staying at the Hilton Prague Hotel and for completing the Online Guest Questionnaire regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours,Anastasiya BurliayevaDuty Manager
by A verified traveler
Posted 12 Feb 2024
The hotel stuff were very nice and friendly. The atmosphine in the hotel was great.
Comment from Hotel Management
15 Feb 2024 by Duty Manager, Hotel Management
Dear Ariel,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn that you enjoyed your stay with us and remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator.With kind regards,Jiří, Duty Manager
by A verified traveler from Montreal
Posted 17 Jan 2024
Good service, nice location, close to everything
Comment from Hotel Management
17 Jan 2024 by Duty Manager, Hotel Management
Dear Valuable Guest,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours, Anastasiya Burliayeva, Duty Manager
by A verified traveler
Posted 9 Jan 2024
First the staff was rude but later on compensated with executive lounge passes. Check-in was 3pm. We came at 4pm. I requested a room with the view. the front desk lady said she'll see what she can do. Made us wait saying that room is getting cleaned. Got the keys at 4:30 assuming the room with the view was assigned. But it was not. Called the front desk and the manager was apologetic and compensated by giving the executive lounge passes.
Comment from Hotel Management
11 Jan 2024 by Duty Manager, Hotel Management
Dear Valuable Guest,Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you encountered during your stay at our hotel.We regret to hear about the initial encounter with our staff, and we appreciate your patience and understanding as we worked to address the situation. It is unfortunate that there was a delay in providing you with the requested room with a view. We understand how important this is to our guests, and we are truly sorry for any frustration this may have caused.We're glad to hear that our manager was able to address the issue promptly and offered compensation in the form of executive lounge access. We hope that this gesture helped improve your overall experience, and we assure you that we are taking steps to prevent similar occurrences in the future.Our team is committed to providing excellent service, and your feedback is invaluable in helping us identify areas for improvement. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.Thank you for choosing Hilton Prague, and we sincerely apologize for any inconvenience caused.Best regards, Anastasiya Burliayeva, Duty Manager
by A verified traveler
Posted 3 Jan 2024
Great location and very friendly staff
Comment from Hotel Management
11 Jan 2024 by Duty Manager, Hotel Management
Dear Valuable Guest,Thank you for staying at the Hilton Prague Hotel and for completing the Online Guest Questionnaire regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours, Anastasiya Burliayeva Duty Manager
by A verified traveler
Posted 1 Jan 2024
Not very good as expected as a hotel with 5 stars
Comment from Hotel Management
7 Jan 2024 by Duty Manager, Hotel Management
Dear Xhilda,Thank you very much for choosing the Hilton Prague Hotel for your recent stay in the Czech Republic. I was disappointed to learn, that you were not satisfied with the service provided as you have mentioned in your feedback. I would like to mention that your time in completing this review is very much appreciated, as only the guest's feedback allows us to 'Make It Right'With kind regards,Jiří, Duty Manager
