Ratings based on 889 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
A nice place to stay. Room was too warm on multiple nights. No one to assist when calling the reception desk.
Comment from Hotel Management
12 Jun 2024 by Andrea, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel to be a nice place to stay. However, we apologize for the inconvenience you experienced with the room temperature and the lack of assistance when calling the reception desk.Please rest assured that we take your comments seriously, and we will address these issues with our team to ensure improvements are made. Your satisfaction is important to us, and we appreciate your patience and understanding.If you choose to stay with us again in the future, we will do our best to provide you with a more comfortable and seamless experience.Best regards,Andrea PíchalováHotel Director
by A verified traveler
Posted 13 May 2024
There was a concert near by so the rates were astronomical. I could have stayed at the 4 Seasons for the cost. The room was clean but the building appeared to be from when the wall was up. The front desk was absolutely outstanding though!!
Comment from Hotel Management
14 May 2024 by Andrea Pichalova, Hotel Management
Thank you for sharing your thoughts with us. We're sorry to hear that you found our rates higher than expected during the concert period. We strive to keep our pricing competitive, especially during high-demand events, but we understand your concerns. It's great to hear that you found the room clean and our front desk staff outstanding! We're proud of our team and their commitment to providing exceptional service. We appreciate your feedback on our facilities and will consider it as we continue to update and improve our hotel. We hope to have the opportunity to welcome you back under more favorable circumstancesAndrea PíchalováHotel Director
by A verified traveler
Posted 20 Mar 2024
The property is kept clean the staff is always cleaning. There are no premium channels on the television only music videos and news channels… boring!
Comment from Hotel Management
21 Mar 2024 by Andrea, Hotel Management
Dear Kenneth,Thank you for sharing your feedback with us. We're glad to hear that you appreciate the cleanliness of our property and the efforts of our staff to maintain it.Regarding the television channels, we apologize if the selection did not meet your expectations. We understand that having a variety of entertainment options is important to our guests. We will certainly take your feedback into consideration and explore options to enhance the channel offerings in the future.If there's anything else we can do to improve your experience, please don't hesitate to let us know. We value your input and strive to make each guest's stay as enjoyable as possible.Thank you for choosing to stay with us.Best regards,Andrea PíchalováHotel Director
by A verified traveler
Posted 13 Mar 2024
Great staff!
Comment from Hotel Management
21 Mar 2024 by Andrea, Hotel Management
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a positive experience with our staff. Providing excellent service is our top priority, and we're thrilled that our team members contributed to making your stay enjoyable.If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We're here to ensure you have a fantastic stay.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Warm regards,Andrea PíchalováHotel Director
by A verified traveler
Posted 30 Dec 2023
Comment from Hotel Management
29 Jan 2024 by Andrea Pichalova, Hotel Management
Dear Mikee,Thank you for taking the time to share your feedback with us.If there's anything specific that stood out to you or any additional suggestions you may have, we'd love to hear more. We look forward to the opportunity of hosting you again in the future.Best Regards,Andrea PíchalováHotel Director
by A verified traveler
Posted 19 Nov 2023
Comment from Hotel Management
20 Nov 2023 by Andrea Pichalova, Hotel Management
Dear Guest,Thank you for sharing your positive feedback! We are delighted to hear that you really enjoyed your stay with us. Providing a great experience for our guests is our top priority, and it's wonderful to know that we could contribute to making your stay enjoyable.If there's anything specific you appreciated or if you have any suggestions for improvement, please feel free to let us know. We look forward to the opportunity to welcome you back in the future and provide another excellent experience.Thank you once again for choosing us.Best regards,Andrea PíchalováHotel Director
by A verified traveler
Posted 20 Oct 2023 on Hotels
Comment from Hotel Management
20 Nov 2023 by Andrea Pichalova, Hotel Management
Dear Mark,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your honesty and value your input.We noticed that your overall rating was lower than we aim to provide, and we would be grateful if you could share more details about the aspects that contributed to this rating. Understanding your specific concerns will help us address any issues and make improvements where needed.Your satisfaction is our top priority, and we are committed to delivering an exceptional experience for our guests. If there's anything you'd like to discuss or if you have any additional comments, please feel free to reach out to us directly.We appreciate your support and hope to have the opportunity to welcome you back for an improved experience.Best regards,Andrea PíchalováHotel Director
by A verified traveler
Posted 28 Sep 2023
Comment from Hotel Management
2 Oct 2023 by Andrea Pichalova, Hotel Management
Dear Tanya,Thank you for your wonderful evaluation! Your feedback is invaluable to us, and we look forward to welcoming you back soon!Best regards,Andrea PíchalováHotel Director
by A verified traveler
Posted 11 Sep 2023
Comment from Hotel Management
15 Sep 2023 by Andrea Pichalova, Hotel Management
Dear James,Thank you for your evaluation and feedback. Hope to see you at hotel Duo soon.Best regards,Andrea PíchalováHotel Director
by A verified traveler
Posted 30 Aug 2023
Food and drinks are too expensive.
Comment from Hotel Management
6 Sep 2023 by Andrea Pichalova, Hotel Management
Dear Pallav,We appreciate your feedback regarding the food and drink prices. We continuously evaluate our pricing to provide the best value to our guests. Your input helps us in this process, and we hope you had an enjoyable stay overall. Thank you for choosing our hotel, and we look forward to welcoming you again in the future.Best regards,Andrea PíchalováHotel Director
