Ratings based on 580 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Dec 2023 on Hotels
Comment from Hotel Management
9 Dec 2023 by Sheraton Poznan Team, Hotel Management
Thank You!
by A verified traveler from Delran
Posted 2 Dec 2023
Nice property
Beware of the Taxi drivers that say their credit card machines are working and then get to your destination and hoot and holler about the machine not working. Then request to take you to the ATM to take cash out. Happened twice to me at this hotel.
Comment from Hotel Management
9 Dec 2023 by Katarzyna Larska-Burzynska, Hotel Management
Dear Peter,Thank you for sharing your experience, and we sincerely apologize for the inconvenience you faced with local taxi services. We understand that reliable transportation is essential for our guests, and we regret that your encounters with these taxi drivers were not satisfactory.While the taxi service is not directly affiliated with the hotel, we take your feedback seriously. We will communicate your concerns to the relevant local taxi association to address these issues and ensure the integrity and professionalism of the services provided in our vicinity.We hope that, we may have the opportunity to welcome you back for a more positive experience in the future!
by A verified traveler
Posted 27 Nov 2023
the check in was good 👍 apart the fact when I came to the hotel at 11am they have not offered 5stars service she didn’t asked to take my bag and like in Other hotels they will offer you to use other facilities like swimming pool or restaurant even when the room is not ready, here I give two stars only,
the restaurant service was amazing.
Comment from Hotel Management
9 Dec 2023 by Katarzyna Larska Burzynska, Hotel Management
Dear Agnieszka, Thank you for taking the time to share your feedback with us. We're delighted to hear that your check-in experience was positive overall, and we appreciate your kind words about the restaurant service.We apologize for any inconvenience you may have experienced when you arrived at 11 am. We understand the importance of providing a seamless experience from the moment our guests arrive. Rest assured, we will review our procedures to ensure that our team is more proactive in offering assistance, including help with your bags and informing you about our available facilities.We hope to welcome You again in Sheraton Poznan!
by A verified traveler
Posted 24 Nov 2023
Great hotel and fantastic service.
Comment from Hotel Management
9 Dec 2023 by Sheraton Poznan Team, Hotel Management
Thank You!
by A verified traveler
Posted 22 Nov 2023 on Hotels
Comment from Hotel Management
22 Nov 2023 by Kasia, Hotel Management
Dear Zbigniew, Thank You for taking the time to share your opinion. Thank You for 10!
by A verified traveler
Posted 11 Oct 2023
Comment from Hotel Management
11 Nov 2023 by Katarzyna, Hotel Management
Dear Clemens, We are glad that your stay was successful.Thank you for 5!
by A verified traveler
Posted 28 Sep 2023 on Hotels
Comment from Hotel Management
23 Oct 2023 by Katarzyna , Hotel Management
Dear Kalianna, Thank You for taking the time to share your opinion. Thank You for 10!
by A verified traveler
Posted 19 Sep 2023 on Hotels
Comment from Hotel Management
23 Oct 2023 by Kasia, Hotel Management
Dear Beata, Thank You for taking the time to share your opinion.
by A verified traveler
Posted 5 Sep 2023 on Hotels
Comment from Hotel Management
23 Oct 2023 by Katarzyna , Hotel Management
Dear Bala, Thank You for taking the time to share your opinion. Thank You for 10!
by A verified traveler from New York
Posted 1 Sep 2023
Out of all of the places I’ve traveled throughout the world I have to say this hotel is second to none. The staff members are very professional. they are also very kind and just great people. The rooms are very clean. The areas surrounding the hotel is thriving. The food is impeccable. There’s just so much I can say about this hotel, so consider yourself lucky if you can stay here because if I had it my way I would live here that’s how wonderful everything is
Comment from Hotel Management
23 Oct 2023 by Katarzyna, Hotel Management
Dear Jonathan,On behalf of the entire hotel team, I want to thank you for sharing about stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
