Ratings based on 559 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
Check in was easy
Hotel was nice and clean
Comment from Hotel Management
7 May 2024 by General Manager, Hotel Management
Hi Janette,We're delighted to hear that your check-in experience was seamless and that you found our hotel to be nice and clean. Ensuring a smooth check-in process and maintaining cleanliness are top priorities for us, so it's rewarding to know that we met your expectations in these areas. Our team works diligently to provide a comfortable and welcoming environment for all our guests, and we appreciate your acknowledgment of their efforts. Should you choose to stay with us again, we'll strive to make your experience even more enjoyable.
by A verified traveler
Posted 28 Apr 2024
Very clean
Comment from Hotel Management
29 Apr 2024 by General Manager , Hotel Management
Hi Esron,We appreciate your feedback regarding the cleanliness of our hotel. Maintaining pristine standards is one of our top priorities, and we're delighted that our efforts have met your expectations. Our dedicated housekeeping team works tirelessly to ensure every corner is immaculate for our guests' comfort and satisfaction. Rest assured, we'll continue to uphold these high standards to provide an exceptional experience for all our valued guests.
by A verified traveler
Posted 27 Apr 2024
Everything was great
Comment from Hotel Management
28 Apr 2024 by General Manager, Hotel Management
Hi Shawn,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
by A verified traveler
Posted 25 Apr 2024
Excellent customer service. Pleasant staffs. Quite atmosphere.
Comment from Hotel Management
25 Apr 2024 by Guest Relations Management, Hotel Management
Hi Peace!It was so nice to read your wonderful report! That's great to hear that you had great customer service during your stay with us. Our staff works hard to make sure that every guest feels welcome and cared for from the moment they walk in the door. It makes me happy to hear that our staff's friendliness made your stay nice. We care a lot about making a calm environment, so we're glad you found our place to be calm. Thank you so much for your review. We can't wait to see you again for another great stay!
by A verified traveler
Posted 23 Apr 2024
Comfortable!
Comment from Hotel Management
24 Apr 2024 by General Manager, Hotel Management
Hi Silvia,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating and comments about our comfortable accommodations, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Hi Miriam,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
by A verified traveler
Posted 13 Apr 2024
Room space was good, bathrooms were very small but well appointed. Needed more counter or shelf space in bathroom. A little further from colleges than listed on site but still a good location and experience.
Comment from Hotel Management
15 Apr 2024 by General Manager, Hotel Management
Hi Kristen,We appreciate your feedback and are glad to hear that you found the room spacious and well-appointed, despite the compact bathrooms. Your observation regarding the bathroom counter and shelf space is duly noted, and we will explore options for improvement in this area. Regarding the distance from the colleges, we apologize for any discrepancy and will ensure our site information is updated accordingly. We're pleased that overall you had a positive experience and hope to welcome you back soon.
by A verified traveler
Posted 5 Apr 2024
The water temperature is hard to control.
Comment from Hotel Management
6 Apr 2024 by General Manager, Hotel Management
Hi Shan! Thank you for your feedback. We're glad to hear that you had a generally positive experience during your stay. However, we apologize for any inconvenience you experienced with controlling the water temperature. Ensuring our guests' comfort is important to us, and we will address this issue promptly to improve the experience for future guests. If there's anything else we can do to enhance your stay or if you have any further concerns, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better experience in the future.
by A verified traveler
Posted 27 Mar 2024
A clean, friendly, and affordable hotel, with very comfortable rooms and an easy drive to the Culinary Institute of America.
Comment from Hotel Management
27 Mar 2024 by General Manager, Hotel Management
Hi Tessa,We're delighted to hear that you found our hotel clean, friendly, and affordable. Our team takes great pride in maintaining high standards of cleanliness and providing exceptional service to all our guests. It's wonderful to know that you enjoyed the comfort of our rooms and found the location convenient for your needs, including the proximity to the Culinary Institute of America. We appreciate your positive feedback and look forward to welcoming you back on your next visit to the area.
by A verified traveler
Posted 10 Mar 2024
They just redid everuthing but it looked dirty. Took forever for the water to get hot for a shower. Tge smell if pot and cigarettes wasboverbpowering.
Comment from Hotel Management
12 Mar 2024 by General Manager, Hotel Management
Hi Donna,We apologize for any inconvenience you experienced during your stay. While we recently renovated our facilities to enhance guest comfort, we regret to hear that your expectations were not met. We continuously strive to maintain cleanliness standards, and we will address your concerns regarding the water temperature and odors to ensure a more pleasant experience for our guests in the future. Thank you for bringing these matters to our attention.
