Ratings based on 980 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
22 May 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 18 May 2024
The pool was very nice, though there were so many users they ran out of pool towels. (It was the weekend and lots of kids.) The breakfast was ok. Stay away from any of the steam table cooked eggs, potatoes, etc. Stick with yogurt, bagels or toast (good choice of breads), fresh fruit, and the coffee was good. And there was coffee available at all hours. A nice touch. Everyone on staff was very helpful and friendly. I highly recommend it. Great value.
Comment from Hotel Management
22 May 2024 by Customer Care Team, Hotel Management
Dear Joan, It is always wonderful to receive appreciation from happy and satisfied guests, and we are thrilled to hear you had a positive overall experience at our hotel and recommend Hampton Inn & Suites Poughkeepsie to potential guests - thank you so much for supporting our product/service! We are happy to know you appreciated the round-the-clock availability of coffee, and it's gratifying to learn you recognize our friendly and helpful staff. We are glad you enjoyed our indoor pool; however, we regret the shortage of pool towels and any resulting inconvenience. We thank you for alerting us to this issue, and we assure you that we will look into the matter and have measures in place to ensure this does not become an issue again. While it's nice to hear about your satisfaction with a selection of items on our breakfast menu, we apologize that the steam table cooked eggs, potatoes, etc., did not particularly appeal to you. We are constantly working to improve our facilities and services, and your insights are helpful, as they allow us to identify areas for improvement and enhance the overall experience for our guests. Please rest assured that we have taken your feedback on board and will work on improving our breakfast quality. Despite this, we are delighted to read that our property offered great value for your stay, and we look forward to another opportunity to serve you and surpass all expectations. Thanks again for your recent visit and your gracious feedback. We are grateful for both. Safe travels!Best,Christopher, GM
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
21 May 2024 by Customer Care Team, Hotel Management
Dear Meagan, Thank you for making Hampton Inn & Suites Poughkeepsie your preferred choice for accommodation in Poughkeepsie. We are grateful you took the time out of your busy schedule to rate us and sincerely appreciate you awarding us a perfect 5/5 rating. We hope your stay was comfortable and you had easy access to everything you needed. We look forward to welcoming you again when your travels bring you back to the area. Thank you for staying with us on this journey. See you again soon!Best,Christopher, GM
by A verified traveler
Posted 17 May 2024
Amazing customer service. Great pool. Great stay with a family with kids of all ages.
Comment from Hotel Management
21 May 2024 by Customer Care Team, Hotel Management
Meagan, It's always rewarding to receive appreciation from happy and satisfied guests like you, and we are so pleased that you had a great stay with your family. We appreciate you choosing Hampton Inn & Suites Poughkeepsie for your accommodation on this journey, and we are thrilled to hear that our indoor pool and excellent customer service were highlights of your visit. We pride ourselves on our exemplary service standards, and it is gratifying to know you enjoyed our service. We also hope you and the kids had a wonderful time in the pool. We are delighted you had a memorable experience and hope to see you again soon for another rewarding stay at our family-friendly hotel in Poughkeepsie. Thank you for choosing us. Safe travels!Best,Christopher, GM
by A verified traveler
Posted 10 May 2024
Nice stop
Comment from Hotel Management
14 May 2024 by Customer Care Team, Hotel Management
Hello Dan, many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Best,Christopher, GM
by A verified traveler from Washington
Posted 9 May 2024
much
Comment from Hotel Management
9 May 2024 by Customer Care Team, Hotel Management
Dear Carl, we are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best,Christopher, GM
by A verified traveler
Posted 29 Apr 2024
Clean with great staff.
Comment from Hotel Management
30 Apr 2024 by Customer Care Team, Hotel Management
Dear John, Thank you for taking a moment out of your busy schedule to review your experience at the Hampton Inn & Suites Poughkeepsie. We sincerely appreciate your choice to stay with us on this journey and awarding us a 5-star rating! We are happy to hear our clean facilities and committed staff were highlights of your visit, and we hope everything was in order and you had a pleasant and comfortable stay with us. It was a pleasure to host you, and we're excited to have you back for another great experience. Thank you for allowing our team to serve you during your travels. We value your business and your feedback. Have a safe trip!Best,Christopher, GM
by A verified traveler
Posted 28 Apr 2024
Even though our room was near the elevator it was quieter than our stay at your hotel last week.
Comment from Hotel Management
30 Apr 2024 by Customer Care Team, Hotel Management
Dear Joanne, We sincerely appreciate your loyalty as a returning guest, and we are thrilled to hear that your most recent stay at Hampton Inn & Suites Poughkeepsie was quieter than your previous stay experience at our hotel, despite the nearness of your room to the elevator. We understand the importance of providing a peaceful and relaxing atmosphere for our guests, and we hope that along with the tranquility, you enjoyed the convenience that a room close to the elevators has to offer our guests. We are grateful you took the time out of your busy schedule to write a review on our hotel, and we hope to have the pleasure of welcoming you back many more times in the future. Thank you for staying with us on this journey. Safe travels!Best,Christopher, GM
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
21 May 2024 by Customer Care Team, Hotel Management
Many thanks for taking the time to post a 5-star review of our hotel, Viola! It's always great to be at the receiving end of a perfect score, and we hope you had an enjoyable experience at Hampton Inn & Suites Poughkeepsie. We appreciate you choosing our establishment for your accommodation on this journey and look forward to welcoming you back soon for another great experience. Thanks again for your stay and your fabulous rating!Best,Christopher, GM
by A verified traveler
Posted 28 Apr 2024
Clean
Comment from Hotel Management
30 Apr 2024 by Customer Care Team, Hotel Management
Thank you for sharing your 5-star experience at Hampton Inn & Suites Poughkeepsie with us and future guests, Kim! We understand the importance of maintaining a clean environment for our guests' comfort and put a lot of effort into upholding this aspect, so it always feels great when our efforts are noticed and appreciated. We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we eagerly await your next visit and the chance to share another positive experience with you. Safe travels!Best,Christopher, GM
