Ratings based on 1,058 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
Good
Comment from Hotel Management
25 May 2024 by Tiffany, Hotel Management
Timothy - Thank you for posting a review of your stay with us. We are thrilled that you enjoyed our hotel, our talented team. We hope that you will visit us again soon!
by A verified traveler
Posted 19 May 2024
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Comment from Hotel Management
19 May 2024 by Tiffany, Hotel Management
Susan - Thank you for posting a review of your stay with us. We are thrilled that you enjoyed our hotel, our talented team. We hope that you will visit us again soon!
by A verified traveler
Posted 19 May 2024
Lighting in the room is very dim, except by the bathroom. Also the window shade was broken and obviously had been that way for a while. The staff was friendly and very helpful. Breakfast was not to bad either. Overall are stay very good.
Comment from Hotel Management
19 May 2024 by Tiffany, Hotel Management
Robert - Thank you for taking the time to post a review of your recent stay. We regret to see that it was less than perfect. We hope you would consider staying with us again in future.
by A verified traveler
Posted 14 May 2024
The staff could have been more welcoming. Also for as expensive as this hotel was (parking included) I was rather taken aback that waters weren't stocked in our rooms, breakfast was minimal and upon check-in and check out the staff wasn't very warm. There was only one staff member that actually greeted us with a smile, I am sorry I didn't get her name. I am glad my experience of the weekend isn't based upon the hotel.
Comment from Hotel Management
14 May 2024 by Tiffany, Hotel Management
Angela - Thank you for taking the time to post a review. We regret that your stay was anything but seamless. Our guest's experience is always our top priority. Thank you for taking the time provide your honest feedback and we hope to see you the next time you visit Portsmouth.
by A verified traveler
Posted 13 May 2024
Front desk staff very pleasant and helpful.
Comment from Hotel Management
13 May 2024 by Tiffany, Hotel Management
Patricia - Thank you for posting a review of your stay with us. We are thrilled that you enjoyed our hotel, our talented team. We hope that you will visit us again soon!
by A verified traveler
Posted 12 May 2024
The hotel is in a prime downtown location. However, our room clean (I.e. hair in the shower, crumbs in the pullout couch and Cheerios on the carpet under the bed).
Staff was amazingly wonderful and kind.
Comment from Hotel Management
12 May 2024 by Tiffany, Hotel Management
Elizabeth - Thank you for choosing to stay with us and taking the time to post a review. We regret to hear that the room cleanliness was unsatisfactory. I have passed along your feedback to the team. We hope you will stay with us again the next time you visit Portsmouth!
by A verified traveler
Posted 12 May 2024
Great location for hotel close to restaurants and shops. Also always a perk to have free breakfast. Only complaint is the room and hotel felt like a Sauna. Had to put on AC to cool off the room.
Comment from Hotel Management
12 May 2024 by Tiffany, Hotel Management
Laura - Thank you for choosing to stay with us and taking the time to post a review. We regret to hear that you found the ambient hotel temperature a little too warm. We hope you will stay with us again the next time you visit Portsmouth!
by A verified traveler
Posted 12 May 2024
Would definitely stay again!
Comment from Hotel Management
12 May 2024 by Tiffany, Hotel Management
Jachael - Thank you for choosing to stay with us and taking the time to post a review. We are thrilled that enjoyed your stay with us. We hope to see you the next time you visit Portsmouth!
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
8 May 2024 by Cindy, Hotel Management
Carlene- Thank you for choosing to stay with us and taking the time to post a review. We hope you will stay with us again the next time you visit Portsmouth!
by A verified traveler
Posted 3 May 2024
Excellent location for Music hall events and dining.
Comment from Hotel Management
5 May 2024 by Cindy, Hotel Management
Cathy- Thank you for posting a review of your recent stay at our hotel in Portsmouth. We are ecstatic that you had such an excellent experience staying with us. Until next time!
