Ratings based on 40 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Chalfont
Posted 19 May 2024
Very centrally located in Porto. Located right next to the beautiful Crystal Palace Park. Room was comfortable and the free mini bar was a pleasant surprise. We enjoyed the free coffee. Only downside was that there was street noise. So if quiet is important, just be aware!
Comment from Hotel Management
19 May 2024 by Grisha D., Hotel Management
Dear MaryBeth,We would like to thank you for this review about your recent stay and for choosing Utopian as your base in Porto.We are happy to read that you enjoyed your experience and cannot wait to welcome you back.Our rooms were designed to make our guest feel in a cozy homelike setting while preserving the charm and identity of a listed Portuguese building. Thank you for sharing your concerns regarding the noise issues you encountered during your stay.We understand the importance of a peaceful environment for our guests and are actively working on improving sound insulation throughout the property. We will make sure that your next experience with us deserves a 10/10 review
by A verified traveler
Posted 14 May 2024
Interesting building and room
Great bathroom and very convenient location
Comment from Hotel Management
14 May 2024 by Grisha D., Hotel Management
Dear Keryn,We would like to thank you for this great review about your recent stay and for choosing Utopian as your base in Porto.We are happy to read that you enjoyed your experience and cannot wait to welcome you back. We will make sure that your next experience with us deserves a 10/10 review
by A verified traveler
Posted 7 May 2024
The room was small. No in-room facilities to make hot drinks. Outdoor space walled in.
Generally the staff were very good.
Comment from Hotel Management
7 May 2024 by Grisha D., Hotel Management
Dear Nigel,Thank you for taking the time to leave your comments.We are sorry to see that you rated your stay so lowly. Unfortunately the three negative points that you mentioned are all included in the listing information. The size of the room which is 19sqm + private patio was available to you at the time of the booking. In all objectivity it is quite a big room if you compare with the standard in Europe which is 15 sqm. We are talking almost a third bigger than standard.We do not have a coffee machine in the rooms. But you had a coffee machine just outside of your room at a distance of exactly 3 metres. Not to mention that you had unlimited free coffee and tea, which usually is appreciated.You private patio had indeed walls on the side. Clear pictures of it were available at the time you made the booking as every room in our property is unique and the room you book is the room you get.We can only correspond to the expectations which are within the limits of the product you book and get.We are thrilled to hear that you appreciated the service that you received.We will make sure that your next experience with us deserves a higher review
by A verified traveler
Posted 3 May 2024
My absolute favorite thing about the Utopian, besides the beautiful room that looked exactly like the photos but better, besides the complimentary coffee and snacks provided, and besides the walkable distances to most of the recommended sights of the city, was the park that is only a few steps away! We began each day with a stroll through the Crystal Palace gardens alongside the chickens and peacocks. We ended each day with a gorgeous view of the sunset there as well. The Utopian was fantastic! Our room fronted a busy street and was a bit noisy, but with the windows and shutters closed it was not bad at all.
Comment from Hotel Management
3 May 2024 by Grisha D., Hotel Management
Dear Virginia,Thank you very much for taking the time to share such amazing comments about your recent stay in our property.We are truly thrilled to read that we were able to exceed your expectations during your recent stay at Utopian!Our rooms were designed to make our guest feel in a cozy homelike setting We wish you a wonderful day and we hope to welcome you back very soon!
by A verified traveler from Dallas
Posted 9 Apr 2024
Utopian Luxury Boutique Residence is really nice. Spacious rooms and bathrooms, very modern yet classy. This hotel is a renovated old General’s quarters. Many rooms several levels. Be aware lots of stairs, challenging for those with big suitcases and mobility challenged. Back then, the more rooms in a house the richer you looked. Area is perfect, across from the Palacio do Cristal, which is also on the hop-on-off bus Redline. You can walk to several sites and the Douro River. Some good eateries around the corner, a classic burger place and a nice restaurant called Xao Laura, serves roast beef sandwiches and steaks. The staff and attention to the customer is above and beyond. I highly recommend this hotel. Try to get a low floor though.
Comment from Hotel Management
9 Apr 2024 by Grisha D., Hotel Management
Dear Kimberly ,Thank you very much for taking the time to share your comments about your recent stay in our property.We are truly thrilled to read that we were able to exceed your expectations during your recent stay at Utopian!Our rooms were designed to make our guest feel in a cozy homelike setting while preserving the charm and identity of a listed Portuguese building.Making our guests feel comfortable through an unforgettable stay is one of our priorities and we are more than happy to read that our teams provided you with a beautiful experience.Please be assured that your comments have been shared with the team and that you will always be more than welcome in your Porto home.As mentioned on our listing and indeed in your comments we do not have elevators or rooms for mobility restricted guests.We wish you a wonderful day and we hope to welcome you back very soon!
by A verified traveler
Posted 19 Feb 2024
Excellent stay.
Would stay again :)
Comment from Hotel Management
19 Feb 2024 by Grisha D., Hotel Management
Dear Maria,Thank you very much for taking the time to share such amazing comments about your recent stay in our property.We are truly thrilled to read that we were able to exceed your expectations during your recent stay at Utopian!Our rooms were designed to make our guest feel in a cozy homelike setting and having a free minibar is part of that welcoming feeling we want to provide to our guests!We wish you a wonderful day and we hope to welcome you back very soon!
by A verified traveler
LOVELY APARTMENT ON BUSY STREET
Posted 31 Oct 2023 on HotelsGreat location with easy accessibility to the olde city & waterfront restaurants.
Lovely comfortably decorated apartment on a noisy street. Strangely Coffee/ espresso & tea machine was located in stairwell between 2nd & 3rd floors; hence guests had to exit their suites to get a hot drink! A kettle / offer machine in ea h apartment would raise the standard rating dramatically !
Comment from Hotel Management
1 Nov 2023 by Grisha D., Hotel Management
We really enjoyed hosting you! Thank you for staying with us and we hope to see you again!
by A verified traveler
Lovely room with incredible staff!
Posted 30 Oct 2023 on HotelsWe had the best experience at Utopian! Sandra, the Manager, was super accommodating and welcoming and went above and beyond to make our stay the best it could be. The rooms were super clean and exactly as pictured in the photos (though a little smaller, but nothing that prohibited comfort) and the bathroom was incredibly spacious and well-lit. The hotel is also very conveniently located and we were able to walk to most of the things we wanted to do.
Comment from Hotel Management
30 Oct 2023 by Grisha D., Hotel Management
We are happy to hear that you enjoyed your stay. It was a pleasure welcoming you. Our rooms are described with their exact square meterage. We hope we will see you again soon!
by A verified traveler
Great location, small boutique, hotel, beautiful
Posted 26 Oct 2023 on HotelsWhat a great find those places! An old building that has been refurbished, and a most excellent and caring way. We ended up having two different rooms and we’re just thrilled with both of them so nicely appointed and I always have to say that I am very happy when I find a hotel that offers a make up mirror sounds like a little thing, but it isn’t at my age! The staff was very helpful and accommodating.
Comment from Hotel Management
27 Oct 2023 by Grisha D., Hotel Management
We really enjoyed hosting you! Thank you for staying with us and we hope to see you again!
by A verified traveler
Definitely a keeper
Posted 25 Oct 2023 on HotelsClean. Luxury bed and bedding. Great shower with lots of hot water. Nice touch on free snacks. We’re on ground floor and it was pretty noisy with the front door automatically slamming shut and people coming and going but hotel provided ear plugs and we slept really well.
Comment from Hotel Management
26 Oct 2023 by Grisha D., Hotel Management
We really enjoyed hosting you! Thank you for staying with us and we hope to see you again!
