Ratings based on 96 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jun 2024
Loved the bed, super comfortable. Did not like the bathroom layout at all - really dislike the glass door with a hole in it for the handle, exactly zero privacy
Comment from Hotel Management
8 Jun 2024 by Torel Palace Porto Team, Hotel Management
Dear Albert Cohen, Thank you so much for sharing with us your experience on Torel Palace Porto. It was a pleasure welcoming you in our hotel! We appreciate your feedback, which we have taken good note of, as we strive to continuously improve our facilities and our service. We are particularly happy to know that our staff assisted in making your stay a memorable one and we will ensure to share your feedback with the team. We look forward to welcoming you back on your next visit to Porto. Best regards,
by A verified traveler
Posted 22 May 2024
An excellent property and highly recommend it.
Comment from Hotel Management
24 May 2024 by Torel Palace Porto Team, Hotel Management
Dear Ms Karen,Thank you so much for sharing your experience in our Torel Palace Porto with us. Yours sincerely,Torel Palace Porto Team
by A verified traveler
Posted 21 May 2024
The check in procedure was very good. All the staff were extremely helpful and friendly. It is a beautiful hotel in easy walking distance of everything. There are some nice little touches like a turn down service.
Our only negative was we felt the bathroom was not very functional in terms of counter space.
Comment from Hotel Management
24 May 2024 by Torel Palace Porto Team, Hotel Management
Dear Ms Amanda,Thank you so much for sharing your experience in our Torel Palace Porto with us. It was a pleasure to welcome you as our guest!We are extremely happy to know that everything was to your please and we hope to meet you again to share new experiences and another unforgettable stay!Yours sincerely,Torel Palace Porto Team
by A verified traveler
Posted 12 May 2024
A beautiful hotel. The bar/study is something to see. So special. The staff was amazing. I highly recommend
Comment from Hotel Management
14 May 2024 by Torel Palace Porto Team, Hotel Management
Dear Mary,Thank you so much for sharing your experience in our Torel Palace Porto with us. It was a pleasure to welcome you as our guest!We are extremely happy to know that everything was to your please and we hope to meet you again to share new experiences and another unforgettable stay!Yours sincerely,Torel Palace Porto Team
by A verified traveler
Posted 9 May 2024
Amazing, luxurious, one of a kind rooms and balconies. Easy walk to Porto’s best places.
Comment from Hotel Management
14 May 2024 by Torel Palace Porto Team, Hotel Management
Dear Fred,Thank you so much for sharing your experience in our Torel Palace Porto with us. It was a pleasure to welcome you as our guest!We are extremely happy to know that everything was to your please and we hope to meet you again to share new experiences and another unforgettable stay!Yours sincerely,Torel Palace Porto Team
by A verified traveler
Posted 14 Apr 2024
For us the Torel Palce was perfect. Beautiful quiet rooms with real character, stone marble and timber. Fantastic location, walking distance to so much of Porto and Gaia.
Staff were all lovely - lots of help from reception team for dinner and Fado bookings and directions to key sites.
Breakfast very good. Nice selection and lots of egg hot choices and not too large bearing in mind how much other eating and drinking is to be done in Porto.
We thought we were splashing out when we booked but Torel Palace was well worth it.
Comment from Hotel Management
18 Apr 2024 by Torel Palace Porto Team, Hotel Management
Dear David,Thank you so much for sharing your experience in our Torel Palace Porto with us. It was a pleasure to welcome you as our guest!We are extremely happy to know that everything was to your please and we hope to meet you again to share new experiences and another unforgettable stay!Yours sincerely,Torel Palace Porto Team
by A verified traveler
Posted 1 Apr 2024
I love the hotel!
we stayed 2 nights during our visit in Porto. We used Valet parking and when we arrived it was raining but the staff was already waiting outside when he saw us approaching. They are so friendly and genuine and helpful.
The check in was very smoothly and we were offered with drinks and snacks. The lobby is beautiful and they have a very tastful and nicely decorated library cafe.
The breakfast is in restaurant Blind and the service and food are excellent. They also have a garden that you can sit out to enjoy the weather when it’s good.
Our room is also very clean and well decorated. We were offered Easter snacks during our stay as well.
Overall I would like ho go back to stay in this hotel if I ever go back to Porto
Comment from Hotel Management
2 Apr 2024 by Torel Palace Porto Team, Hotel Management
Dear Ying,Thank you so much for sharing your experience in our Torel Palace Porto with us. It was a pleasure to welcome you as our guest! We are extremely happy to know that everything was to your please and we hope to meet you again to share new experiences and another unforgettable stay!Yours sincerely,Torel Palace Porto Team
by A verified traveler
Posted 30 Mar 2024
The entire experience was most special. The staff were all exceptionally attentive and helpful. Beautiful facility and great location. Very nice renovation from palace to hotel. Highly recommended.
Comment from Hotel Management
1 Apr 2024 by Torel Palace Porto Team, Hotel Management
Dear Mr. Thomas,Thank you so much for sharing with us your experience on Torel Palace Porto. It was a pleasure welcoming you in our hotel!We appreciate your feedback, which we have taken good note of, as we strive to continuously improve our facilities and our service. We are particularly happy to know that our staff assisted in making your stay a memorable one and we will ensure to share your feedback with the team.We look forward to welcoming you back on your next visit to Porto.Best regards, Torel Palace Porto Team
by A verified traveler
Posted 28 Mar 2024
blind is the best restaurant I experienced in Portugal. Love the literary themed hotel. Service was perfect
Comment from Hotel Management
28 Mar 2024 by Torel Palace Porto Team, Hotel Management
Dear Dana ,Thank you so much for sharing your experience in our Torel Palace Porto with us. It was a pleasure to welcome you as our guest! We are extremely happy to know that everything was to your please and you loved our restaurant. We hope to meet you again to share new experiences and another unforgettable stay!Yours sincerely,Torel Palace Porto Team
by A verified traveler from brooklyn
Posted 10 Mar 2024
Excellent stay for our first trip with our almost one year old!
