Ratings based on 647 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
15 May 2024 by Rafael Furão , Hotel Management
Dear Mr. Travis, On behalf of our entire team at Pestana Palácio do Freixo, we would like to thank you for taking the time to provide us with your positive feedback. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Palácio do Freixo.Best regards, Rafael FurãoUnit Manager
by A verified traveler
Posted 6 May 2024
Especially loved the pool and the views.
Comment from Hotel Management
11 May 2024 by Rafael Furão, Hotel Management
Dear Mrs. Susan,Thank you for your wonderful feedback! We're thrilled to hear that you especially loved our pool and the stunning views at Pestana Palácio do Freixo.The pool area is indeed a special oasis where guests can relax and enjoy the tranquil atmosphere while soaking in the beauty of our surroundings. We're delighted that you found it to be a highlight of your stay.Our panoramic views of the Douro River are truly breathtaking, and we're thrilled that you had the opportunity to appreciate them during your time with us.We hope that these memorable experiences will stay with you long after your departure, and we look forward to welcoming you back for another fantastic stay in the future.Warm regards,Rafael Furão Unit Manager
by A verified traveler
Posted 1 May 2024
They ran out of bourbon!
Bartender was great and tried his best to accommodate!
Comment from Hotel Management
11 May 2024 by Rafael Furão, Hotel Management
Dear Mrs. Beverly,Thank you for sharing your recent experience with us. We're glad to hear that you found our bartender to be great and accommodating despite the shortage of bourbon.We apologize for any inconvenience caused by the temporary unavailability of bourbon. Please rest assured that we are taking steps to ensure that such occurrences are minimized in the future by optimizing our inventory management processes.We greatly appreciate your understanding and patience, and we hope that this isolated incident did not detract from your overall enjoyment of your time at our establishment.We look forward to welcoming you back soon for another enjoyable stay.Best regards,Rafael Furão Unit Manager
by A verified traveler
Posted 15 Apr 2024
The hotel and the staff are excellent, my only complaint was with the air conditioning which was not working and the room would get very hot and made it difficult to sleep. The staff tried to do everything possible to accommodate us but the problem could be solved, besides this issue I fully recommend this hotel. The hotel is great, it does make you feel you are in a castle, the staff is magnificent, they really go out of their way to serve you in every way possible.
Comment from Hotel Management
16 Apr 2024 by Rita Ferreirinha Guest Service Manager, Hotel Management
Dear Mr. Esteban, Thank you for taking the time to give us your feedback on your recent stay at the Pestana Palácio do Freixo, Pousada & National Monument. We are very delighted to hear that your experience at our beloved 18th century Palace was memorable and that you also appreciated our location and the service provided by our attentive staff. Concerning the less positive issue, our heartfelt apologies for the inconvenience with the Air- conditioning. Our team moved all efforts to fix this unusual situation in a useful time. It was a huge pleasure to have as our guest. We are looking forward to welcome you again soon, in order to restore your confidence in our Hotel! Kind regards, Rita Ferreirinha Guest Service Manager
by A verified traveler
Posted 6 Apr 2024
We had a good stay. We were upgraded to a suite which gave us more space however the location of our room was near a street and parking garage which got noisy overnight. We enjoyed the walk and views along the river. Just over 3km from city centre to walk. The breakfast was excellent staff were friendly and helpful. My only critique is that the mattress was very firm. We noticed on our last day an option to put a cover over the mattress to make it softer. Look in the top of the closet and ask staff to remake your bed when you arrive.
Comment from Hotel Management
11 Apr 2024 by Rita Ferreirinha Guest Service Manager, Hotel Management
Dear Mrs. Amanda, Thank you for taking the time to give us your feedback on your recent stay at the Pestana Palácio do Freixo, Pousada & National Monument. We are very delighted to hear that your experience at our beloved 18th century Palace was memorable and that you also appreciated the variety of our breakfast and our attentive staff. Regarding our mattresses, we would like to inform you that we recently replaced this material with a more recent and comfortable one, in order to provide a better customer experience. We really regret that the bed linen did not meet your expectations and we have already shared your inputs with our Housekeeper Manager. It was a huge pleasure to have as our guest. We are looking forward to welcome you again in a near future! Kind regards, Rita Ferreirinha Guest Service Manager
by A verified traveler
Posted 6 Apr 2024
The property has a good view of the river and has good amenities. To reach the main centre either you take a bus or taxi or walk 45 mins by the side of Druro river which is scenic. The property is more for events than for tourists. One set back for the property is that to go to the dining space you may have to take a route outside the property. This can be an issue if its raining or not so good weather.
Comment from Hotel Management
12 Apr 2024 by Rita Ferreirinha Guest Service Manager, Hotel Management
Dear Mr. Badusev, Thank you for taking the time to give us your feedback on your recent stay at the Pestana Palácio do Freixo, Pousada & National Monument. We are very delighted to hear that your experience at our beloved 18th century Palace was good and that you also appreciated the views to the river and our amenities.Regarding the less positive issue, we would like to inform you that you can access to our Restaurant through our two internal passages that are absolutely covered or through our outside areaç- We regret that we were not aware of this situation in a timely manner, in order to provide you with a more comfortable stay. an outdoor shortcut or through our internal passages absolutely covered It was a huge pleasure to have as our guest. We are looking forward to welcome you again in a near future! Kind regards, Rita Ferreirinha Guest Service Manager
by A verified traveler
Posted 4 Apr 2024
Loved it!
Comment from Hotel Management
11 Apr 2024 by Rita Ferreirinha Guest Service Manager, Hotel Management
Dear Mrs.Vera, Thank you for taking the time to give us your feedback on your recent stay at the Pestana Palácio do Freixo, Pousada & National Monument. We are very delighted to hear that your experience at our beloved 18th century Palace was magical. It was a huge pleasure to have as our guest. We are looking forward to welcome you again in a near future!Kind regards, Rita Ferreirinha Guest Service Manager
by A verified traveler
Posted 3 Apr 2024
Beautiful property in a lovely city that is a 4-5 star. However let down by its breakfasts and morning staff. Very poor quality breakfast buffet that often ‘ran out’ and we were only advised on our last day that there was actually a ‘hot’ menu we could order from. Seemed to have there better/different staff on the Friday who actually knew what they were doing. Shame as the hotel itself is stunning.
Comment from Hotel Management
11 May 2024 by Rafael Furão , Hotel Management
Dear Mr. John Michael,Thank you for taking the time to share your feedback following your recent stay with us at Pestana Palácio do Freixo.We are delighted to hear that you enjoyed the beauty of our property and the charming city of Porto. However, we are sincerely sorry to learn that your experience was marred by issues with our breakfast offerings and morning staff service.Please accept our apologies for any inconvenience caused. We take guest feedback very seriously, and rest assured, your comments have been shared with our management team for immediate review and improvement.We are committed to delivering a seamless and enjoyable experience for all our guests, and we will take steps to ensure that our breakfast buffet is consistently well-stocked and that our morning staff provide attentive and efficient service at all times.We hope that you will consider giving us another opportunity to showcase the true hospitality of Pestana Palácio do Freixo on your next visit to Porto.Warm regards,Rafael FurãoUnit Manager
by A verified traveler
Posted 18 Mar 2024
Amazing property with great views from the room. The staff is amazing. The food at both the restaurant for dinner and breakfast was wonderful.
Comment from Hotel Management
23 Mar 2024 by Rita Ferreirinha Guest Service Manager, Hotel Management
Dear Mr. Gustavo, Firstly, we would like to thank you for taking the time to give us your feedback on your recent stay at Pestana Palácio do Freixo. We are delighted to hear that your experience at our beloved 18th century Palace was memorable and that you really appreciated the meals provided in our restaurant and Bar. It was a huge pleasure to have you as our guest. We are looking forward to welcome you again in a near future! Kind regards, Rita Ferreirinha Guest Service Manager
by A verified traveler
Posted 1 Mar 2024
Lovely place, excellent services
Comment from Hotel Management
6 Mar 2024 by Rita Ferreirinha Guest Service Manager, Hotel Management
Dear Mr. Ovidiu Topana,Firstly, we would like to thank you for taking the time to give us your feedback on your recent stay at the Pestana Palácio do Freixo, Pousada & National Monument. We are delighted to hear that your experience at our beloved 18th century Palace was memorable and that you also appreciated the professional service provided by our team. It was a huge pleasure to have you as our guests. We are looking forward to welcome you again in a near future!Kind regards,Rita FerreirinhaGuest Service Manager
