Ratings based on 297 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Excellent hospitality!
by A verified traveler
Posted 4 Jun 2024
Loved the rooftop area and bar - nice menu too. Perfect location, easy distance along the riverside to Ribeira.
Comment from Hotel Management
4 Jun 2024 by Neya Hotels team, Hotel Management
Dear Mr. Michael, Thank you in advance for your positive comment. We hope the hotel met your expectations and look forward to seeing you again! On behalf of the whole team, see you soon!
by A verified traveler
Posted 3 Jun 2024
Very convenient for walking to the sights. Walk along river to the restaurants took approximately 15 minutes. It’s all on the flat so perfect. 10 minutes uphill to the historic centre.
Air conditioning was not strong enough - it was 30 degrees when we visited. We let reception know when we left so hopefully feedback gets taken onboard. Fabulous roof top bar, great place to chill over a drink and enjoy Porto.
Comment from Hotel Management
4 Jun 2024 by Neya Hotels team, Hotel Management
Dear Mrs. Allison, Thank you in advance for your positive comment. We hope the hotel met your expectations and we look forward to seeing you again! Regarding the air conditioning, as soon as you reported it to the team, the situation was resolved with the maintenance team. On behalf of the whole team, see you soon!
by A verified traveler
Posted 29 May 2024
The positives : - the breakfast is varied and plentiful. The hotel is very clean and presented well. The rooftop bar with seating area is delightful. Bar food is not over expensive.
The ‘it’s okays’ :- complete lack of consistency with how great to just okay staff were. For example the first night at the bar ( Saturday) staff were great, engaging with the customers, and generally making the atmosphere at the bar great. A different day, my friend went to the bar and ordered her drink , told the guy where we were sitting, the drink never arrived. Bar food is delivered by a remote robot , by the time you get it , it’s not always hot. The reception staff, whilst ALL were polite , depending on the staff member , we were not always given the correct information.
Negatives :- The room doors are not soft closing and the insulation is poor- you are very aware when people have left their room and easily hear what their conversation is as they walk down the corridor.
Just in case anyone else needs this information, we ordered a twin room - Davy Dias had contacted me to ask if there was anything he could help with - so I said please separate the beds- his reply was “they don’t separate” - Yes they do, and very easily!
Also the rooms with a balcony it’s about 12inches in depth! But all the doors onto it do open.
Comment from Hotel Management
30 May 2024 by Neya Hotels team, Hotel Management
Dear Mrs. Denise, We would like to express our gratitude for your positive feedback regarding your recent stay at the Neya Porto Hotel. Furthermore, we would like to thank you for your kind remarks about our team and our hotel.We hope to be able to welcome you back to NEYA Porto in the near future to show you our constant daily improvements.Best regards
by A verified traveler from Bethesda
Posted 28 May 2024
The hotel was very nice, but the location could be better.
Comment from Hotel Management
30 May 2024 by Neya Hotels team, Hotel Management
Dear Guest, We are very pleased to hear that you had an excellent stay at the Neya Porto Hotel. We look forward to welcoming you to our hotel in the near future.Best regards,
by A verified traveler from chino hills
Posted 27 May 2024
Overall the service is excellent, only one comment which I shared with the front office, water leaks out from the shower easily, therefore, in our room there was water stain on the floor, they can possibly correct it to protect their property.
Comment from Hotel Management
30 May 2024 by Neya Hotels team, Hotel Management
Dear Mrs. Loida,Thank you for taking the time to leave us a comment. We apologize in advance for the situation you experienced.We would like to thank you for bringing the situation to our attention. We are pleased to inform you that the technical problem you reported has currently been resolved. This type of incident helps us to identify areas for improvement and the Neya Porto team is committed to exceeding our guests' expectations on a daily basis. We would be delighted to welcome you back to our hotel soon. Best Regards,
by A verified traveler
Posted 27 May 2024
Great location
Comment from Hotel Management
30 May 2024 by Neya Hotels team, Hotel Management
Dear Valued Guest,We are delighted to hear that your recent stay with us was a memorable one.We would love to welcome you back to our hotel very soon!Best regards,
by A verified traveler
Posted 26 May 2024
Beautiful hotel overlooking river with great rooftop bar. Quiet location but easy to walk to all sites. Good restaurants nearby.
Comment from Hotel Management
26 May 2024 by Gisela Oliveira | Guest Relations, Hotel Management
Dear Mrs. Jennifer, Thank you in advance for your kindness and attention. We hope that our services and the location made your stay a pleasant one. We're glad you enjoyed the experience and look forward to seeing you again.
by A verified traveler
Posted 25 May 2024
Amazing sustainable property. had a great experience without hurting the planet
Comment from Hotel Management
26 May 2024 by Gisela Oliveira | Guest Relations, Hotel Management
Dear Aparma, Thank you in advance for your kindness and attention. Sustainability is one of Hotel NEYA's main pillars, and we encourage each customer to rethink and evolve with us. We're glad you enjoyed the experience and look forward to seeing you again. Thank you for your preference, we send you our best regards,
by A verified traveler from Victoria
Posted 23 May 2024
The upgrade we received was fabulous. Very large room that looked out on the garden. So quiet and comfortable. The TV reception was not good while watching movies, it kept stopping. Restaurant in the hotel had amazing food. Parking on site was a tight fit for the Audi station wagon we had rented. It required one person to get out to make sure we didnt hit anything. I would stay here again.
Comment from Hotel Management
26 May 2024 by Gisela Oliveira | Guest Relations, Hotel Management
Dear Mr. Arthur, Thank you in advance for your attention and kind words. On behalf of the whole team, we work hard to always provide the best experiences and services. We're glad you enjoyed your stay to the full and look forward to your next visit! Thank you for your preference.
